Parts Associate

San Jose Boiler Works, a Legence company

San Jose Boiler Works is a full spectrum boiler sales and service company that has proudly served the Northern California area since 1922. Over the years, we have established strong relationships with leading boiler equipment manufacturers so that we can offer you a wide selection of in-stock boilers, controls, burners, parts, pumps, and rentals. We also work closely with building contractors, to provide them with expertise and complete coverage on a variety of projects ranging in size and scope.

Our experienced boiler sales and service specialists are always available with the information you need to make informed decisions about your boiler operations, including design, development, purchasing, maintenance and repairs. To ensure maximum performance and efficiency, we provide customers with the most modern boiler products and technologies available, including a wide range of low NOx and ultra low NOx systems that ensure compliance with the latest emission standards.

Position Title: Parts Associate Location: San Jose, CA Employment Classification: Full time Hourly, Non-Exempt Non-union

Position Summary

We are seeking a motivated, customer-focused Parts Associate to join our team in Parts Counter Sales. This individual will be responsible for assisting customers with identifying and sourcing boiler parts, accessories, pumps, and related mechanical equipment. The position requires strong communication and organizational skills, product knowledge, attention to detail, and the ability to develop and maintain positive relationships with customers, vendors, and suppliers.

The ideal candidate is customer-service driven, detail-oriented, and capable of managing multiple priorities in a fast-paced environment while providing accurate pricing, proposals, and product information.

Key Responsibilities

• Build and maintain strong relationships with existing and prospective customers, vendors, and suppliers.
• Assist customers with identifying, sourcing, and purchasing parts for boiler repairs, annual maintenance, and related equipment needs.
• Develop accurate proposals, quotations, and pricing based on customer requests, written specifications, and project requirements.
• Provide product knowledge and support for a variety of equipment, including boiler parts, boiler accessories, pumps, and related mechanical components.
• Review specifications and prepare detailed proposals and submittals clearly outlining the scope of supply.
• Respond to customer inquiries in a timely and professional manner, providing excellent customer service and technical assistance.
• Coordinate with vendors and suppliers to obtain product information, pricing, availability, and delivery schedules.
• Follow up on quotations, customer requests, and outstanding orders to ensure customer satisfaction and successful sales.
• Maintain accurate records and documentation while managing multiple customer requests and priorities.
• Work collaboratively with the sales team, service department, and other internal personnel to support overall business operations.

Qualifications & Skills

• Excellent verbal and written communication skills.
• Ability to work effectively in a team-oriented environment.
• Strong customer service and relationship-building skills.
• Detail-oriented with excellent organizational and multitasking abilities.
• Strong follow-up skills and the ability to manage multiple projects and customer requests.
• Strong written and verbal language skills, including the ability to understand and use industry-specific terminology.
• Good mathematical skills, including the ability to calculate pricing, quantities, and margins.
• Proficiency in Microsoft Office applications, including Excel, Word, and Outlook.
• Ability to read and interpret written specifications and product information.
• Self-motivated, dependable, and able to work independently when necessary.

Education & Experience Requirements

• High school diploma or equivalent required.
• College degree, technical school, community college, or trade school education is a plus.
• Previous sales or customer service experience preferred.
• Experience with mechanical equipment, piping systems, steam equipment, or industrial parts sales is a plus.
• Prior sales experience in the boiler industry is a major advantage.
• Familiarity with boiler systems, boiler components, pumps, and related equipment is highly desirable.

Ideal Candidate

The ideal candidate is someone who enjoys working with customers, has an interest in mechanical equipment, and takes pride in providing accurate information and dependable service. They should be organized, proactive, comfortable working with numbers and technical specifications, and committed to building long-term customer relationships.

Position Focus: Customer Service | Parts Sales | Boiler & Mechanical Equipment | Vendor Relations | Quoting & Proposals

Hourly Compensation: $55-$57.

Notes: Actual compensation will be based on skills, experience, and work location, and may vary from the posted range. This posting reflects compensation at the time of posting and may be updated.

About Legence Legence (Nasdaq: LGN) is a leading provider of engineering, consulting, installation, and maintenance services for mission-critical systems in buildings. The company specializes in designing, fabricating, and installing complex HVAC, process piping, and other mechanical, electrical, and plumbing (MEP) systems - enhancing energy efficiency, reliability, and sustainability in new and existing facilities. Legence also delivers long-term performance through strategic upgrades and holistic solutions. Serving some of the world’s most technically demanding sectors, Legence counts over 60% of the Nasdaq-100 Index among its clients.

Benefits Overview 401(k) Plan with Company Match: Currently match contributions dollar-for-dollar up to 4% of eligible pay; immediate vesting. Health & Welfare Benefits: Employer provided medical, dental, vision, prescription drug, Employee Assistance Program and accident & illness coverage. Life and Disability Insurance: Employer provided basic life insurance and AD&D valued at 50K coverage amount with the option for voluntary buy up for additional coverage. Time Off: Flexible non-accrual vacation (separate from CA sick leave); company holidays per policy. Expenses: Business travel and related expenses reimbursed per company policy.

Reasonable Accommodations If you need assistance or accommodations during the application or interview process, please contact us at ta@wearelegence.com or your dedicated recruiter with the job title and requisition number.

Employment Eligibility Candidates must have current work authorization in the U.S.; visa sponsorship is not available for this position.

Third-Party Recruiting Disclaimer Legence and its affiliates do not accept unsolicited resumes from agencies; any such submissions without a prior signed agreement authorized by Legence Holdings LLC's CHRO or Director of Talent Acquisition will not incur fees and are considered property of Legence.

Pay Disclosure & Considerations Where pay ranges are indicated, please note that a successful candidate’s exact pay will be determined based relevant job-related factors, including any of the following: candidate’s experience, skills, and qualifications, as well as geographic and market considerations. We are committed to ensuring fair and competitive compensation for all employees and comply with all applicable salary transparency laws.

Equal Employment Opportunity Employer Legence and its affiliate companies are proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), marital or familial status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, other non-merit-based factors, and any other characteristic protected under applicable local, state or federal laws and regulations. EEO is the Law