Systems Engineer

Position Summary The position of Systems Engineer will be responsible for designing, implementing, and maintaining SDCCU’s information technology infrastructure serving both SDCCU’s employees and members. This role is responsible for the stability, integrity, and efficient operation of the information systems at SDCCU.

Minimum Qualifications (Education, Experience, Skills):

• Bachelor’s degree in a technical discipline or at least 6 years of experience plus an engineer level certification, such as a MCSE, VCP, or other related IT certifications.
• 6 years’ experience supporting applications and systems in a production environment, preferably for a SaaS software or financial organization.
• Advanced and in-depth experience and concepts of Microsoft Windows/Red Hat Linux Server administration and Active Directory environments.
• Advanced and in-depth experience along with the fundamental understanding of at least one type of virtualization platform (ie. VMware, Hyper-V, KVM, etc).
• Advanced and in-depth experience along with the fundamental understanding of at least one type of Storage Operating System (ie. NetApp, Dell, Pure Storage, IBM
• Advanced and in-depth experience in Cloud and Hybrid-Cloud infrastructure (ie. AWS, Azure, GCP)
• Advanced and in-depth experience in managing and supporting SaaS applications.
• Ability to work independently to accomplish assigned tasks.
• Proven organizational and multi-tasking skills.
• Effective verbal and written communication skills. Project Management skills, process oriented with attention to detail.
• Comfortable performing in a process-oriented and change-controlled working atmosphere.
• Team player; should be able to communicate, lead and coach other team members, present to non-technical audience including customers.
• Solution-oriented, constructive approach to problem-solving.

Desired Qualifications (Education, Experience, Skills):

• Familiarity with VMware or Hyper-V hypervisors.
• Familiarity with AIX, Dell, or Pure Storage solutions.
• Working knowledge of Windows Server administration.
• Working knowledge of Linux system administration.
• Working knowledge of at least one scripting language, i.e. PowerShell, Bash, Python, etc.

Essential Duties and Responsibilities

Systems Engineering:

• Design, implement, configure, and assist in the advanced administration of servers, operating systems, applications, and storage arrays.
• Configure and assist in the advanced administration of Active Directory and Entra ID environments.
• Implementation and management of virtualized infrastructure such as VMware or Hyper-V.
• Manage and configure enterprise SAN storage arrays on a datacenter network.
• Support and deploy Cloud based workloads in AWS, Azure, GCP.
• Onboard and support SaaS applications including integrations, automations, and single sign on.
• Perform virtual machine deployment and management of Windows and Linux servers and solutions dependent upon that footprint using enterprise ready automation platforms or processes.
• Implement and support backup and disaster recovery systems and processes.
• Implement and enhance automated processes using scripting or other automation platforms.
• Conduct compute, storage, and virtualization capacity planning and recommendations for growth.
• Responsible for collaborating with other technical teams such as NOC and Service Desk to troubleshoot hardware and software systems, virtualization infrastructure, or storage-related issues in a logical manner.
• Responsible for vulnerability remediation and resolution efforts across various infrastructure systems.
• Develop and maintain compute and systems monitoring and observability strategies.
• Produce and draft the necessary documentation for engineered and maintained systems along with associated processes.
• Demonstrate a willingness to learn and work with unfamiliar network and machine operating systems with the desire to leverage automation tasks against repeatable tasks.
• Manage and facilitate the progress of assigned technical IT-related projects and taskings.
• Participate and contribute to Agile methodologies and sound engineering principles.
• Research, recommend, and develop innovative solutions.

Operations and Support:

• Collaborate with NOC to ensure integrity and availability of all hardware and software systems. Provide Tier III and advanced-level support requested from the engineering and operational departments; investigate and troubleshoot system hardware, software, and application issues.
• Provide escalated support for operational issues possibly during and after normal business hours for systems and branch offices.
• Analyze, troubleshoot and resolve system hardware, software, and networking issues.
• Demonstrate the ability to train operational departments with documented processes and procedures.

Maintenance:

• Upgrade and configure system software that supports the company’s infrastructure and its application services per operational need.
• Perform system maintenance to virtualized infrastructure, servers, and storage arrays during approved maintenance windows.
• Assist in performing ongoing performance tuning, hardware upgrades, and systems optimization as required.
• Participate and assist in disaster recovery planning, testing, and execution to meet compliance requirements.
• Maintain and administer systems and software licensing as needed.
• Maintain and draft operational, configuration, and other procedures and documentation.
• Participate in AML/BSA compliance training as assigned. Adhere to credit union AML/BSA policy and procedures including CTR rules and form preparation, identify and refer suspicious activity to the Compliance Department, perform OFAC comparisons, and properly identify individuals in accordance with Branch Operations procedures.

Other Duties & Responsibilities

• Perform duties as assigned.
• Provide after-hours support within SLA’s.
• Occasional travel.

Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls and talk or hear. The employee is frequently required to stand and reach with hands and arms. The employee is occasionally required to walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The noise level in the work environment is usually moderate.

Monday-Friday - 8:00am-5:00pm Full time - 40 hours/week