Jobs in the United States

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Added 1 min ago
SITEC - Systems Engineer - Camp H.M. Smith, HI
Peraton
Camp H.M. Smith, HI
Systems Engineers perform engineering level support in accordance with the SIE OPORD, ensuring compliance with all technical requirements, system specifications, and performance standards.
Added 1 min ago
SITEC - Network Engineer - Camp H.M. Smith, HI
Peraton
Camp H.M. Smith, HI
The Network Engineer must be detail-oriented and have in-depth knowledge of networking hardware and software. The Engineer must keep their technical skills updated and studies vendor…
Added 1 min ago
Junior Level Systems Engineer
Peraton
Chantilly, VA · Springfield, VA
Start your systems engineering career at the heart of national security. As a Junior Systems Engineer, you'll support the National System of Geospatial-Intelligence (NSG), Allied System of…
Added 2 mins ago
CAD Designer
Shaw
Dalton, GA
8 Hr non-rotating shift, Hrs fall to in punch day, Observed Calendar, shift starts AM
Added 3 mins ago
Instrumentation & Controls Engineer 1 (Entry-Level) - Nuclear (Summer 2027)
Sargent & Lundy
Wilmington, DE
Successful completion of the Fundamentals of Engineering (FE) exam, and designation as an Engineer in Training
Added 4 mins ago
Process Engineer 3
Silfex, a Lam Research Company
Springfield, OH
Silicon shaping process engineering position is responsible for the performance of wire saw, grinder, coring and shaping metrology processes. Ability to maintain process consistency to meet…
Added 6 mins ago
Team Manager | Ed Tech | Temporary | 6 Months
Sutherland
Remote, United States
…proposition through market-leading technologies and business process excellence. At the heart of it all is Digital Engineering - the foundation that powers rapid innovation and scalable…
Added 7 mins ago
Co-op, Process Engineer 4753464005
Ultragenyx Pharmaceutical, Inc.
Bedford, MA
Partner closely with the Engineering & Validation leadership team and will be responsible for upstream/downstream process & utility engineering support of GMP manufacturing systems at the…
Added 8 mins ago
A
Project BESS Engineer
Actalent
Juno Beach, FL
- $60 to $65 USD / hour
The Project BESS Engineer plans, designs, and executes large-scale energy storage projects, with a focus on battery energy storage systems (BESS). This role provides engineering oversight,…
Added 8 mins ago
Quality Engineer
Valmont Industries Inc.
Newberry, SC
Quality Engineer (QE) is responsible for developing, managing and/or supporting quality engineering-related efforts within the Quality Assurance (QA) and/or Quality Control (QC)…
Added 9 mins ago
Software Engineer III - Applied AI
JPMC page
Jersey City, NJ
We have an exciting and rewarding opportunity for you to take your software engineering career to the next level.
Added 9 mins ago
AE
Senior Agentic AI Engineer - Core Platforms
American Express
Sunrise, FL
- $123,000 to $215,250 USD / year
…Specifically, our team is responsible for the company’s technology engineering, architecture, and infrastructure, providing 24x7 support to ensure an uninterrupted, high-quality experience…
Added 9 mins ago
IT Project Engineer - E2
Lockheed Martin
Cape Canaveral, FL
We want you to support the Fleet Ballistic Missile (FBM) Program by joining the IT Operations team as Project Engineer. This role will assist in managing Lockheed Martin Space Fleet…
Added 9 mins ago
A
Mechanical Engineer - Level 1 - Wind Turbine
Actalent
Palm Beach Gardens, FL
- $27 to $32 USD / hour
We are seeking a dedicated Mechanical Engineer to join our Power Generation Division, providing essential support for wind turbine maintenance, restoration, and special projects. You will…
Added 9 mins ago
Senior Specialist, Mechanical Engineering - Thermal Analyst
L3Harris
Palm Bay, FL
Job Title: Senior Specialist, Mechanical Engineering – Thermal Analyst
Added 9 mins ago
Scientist, Optical Systems Engineering
L3Harris
Palm Bay, FL
The Optical Systems Engineer will support the larger program team performing critical functions such as requirements management, interface management, system design, risk and opportunity…
Added 9 mins ago
Staff Mechanical Engineer- Tooling
nLIGHT
Longmont, CO
All applicants must possess or be qualified to obtain a U.S
Added 9 mins ago
RU
Site Reliability Engineer
Randstad USA
Chandler, AZ
- $56.49 to $66.49 USD / hour
- Bachelor's or master's degree in computer science, Information Systems, Engineering, Data Science, Statistics, Design, or a related field, or equivalent practical experience.
Added 9 mins ago
Senior Electrical Engineering Technologist - Substation
Duke Energy
Lake Mary, FL
This is the fourth level of the non-Engineer degreed technical support role job classification and considered the Career level for the job hierarchy. Senior Engineering Technologist provide…
Added 9 mins ago
Biomedical Technician 1
University of Miami
Coral Gables, FL
The University of Miami/UHealth department of Clinical Engineering has an exciting opportunity for a Full Time Biomedical Technician 1 to work in Miami, FL. The Biomedical Technician 1…
Added 9 mins ago
Lead Design and Analysis Engineer (Electronic Sys Design & Analy)
The Boeing Company
Daytona Beach, FL
The Boeing Company has an exciting opportunity for a Lead Mission Systems Electronic Systems Design and Analysis Engineer to join Boeing Defense, Space & Security (BDS) in Daytona Beach,…
Added 9 mins ago
Senior Operations Engineer, Central RME, R2L ELM Execution
Amazon
Boca Raton, FL
We are seeking a Senior Ops Engineer to join our Central RME team, a key individual contributor role that impacts global markets with an immediate focus on NA Rapid and Rural Logistics…
Added 9 mins ago
Sr Advanced Electrical Engineer
Honeywell Aerospace
Clearwater, FL
YOU MUST HAVE
Added 9 mins ago
Project Engineer (Mechanical)
Oshkosh Corporation
Clearwater, FL
As a Project Engineer at Frontline Communications, you'll turn customer ideas into innovative, real-world solutions by designing reliable, cost-effective military shelters and custom…
Added 10 mins ago
ETS Developer IV- Core Payments
Navy Federal Credit Union
Pensacola, FL
We are looking for an experienced Digital Engineer to provide technical leadership and direction across Digital, with a focus on security, technology strategy, architecture, and…

Closed listing

Samsung Electronics America, Inc.

Product Support Engineer

Plano, TX, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Closing date: Dec 31, 2026
Posting language: English
Posted: Nov 5, 2026

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Original job description

Archived listing. The details below describe a past opening.

Position Summary

This role is not eligible for immigration sponsorship

Headquartered in Plano, TX, Samsung Electronics America (SEA) is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. Across each of these areas, our work drives innovation, economic growth and workforce opportunity in the United States.

For nearly five decades, Samsung has been at the forefront of technological advancements, investing over $100 billion and creating more than 20,000 jobs nationwide. Our mission? To integrate cutting-edge products, services, and AI technology to deliver smarter, sustainable, and more connected experiences that empower people to live better.

As a wholly owned subsidiary of Samsung Electronics Co., Ltd., SEA offers opportunities to work alongside global visionary thinkers and innovators who are passionate about making a difference. Explore the exciting opportunities at Samsung Electronics America and discover how you can make an impact.

To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us.

Position Objective: The DA Product Support Engineer is responsible for managing New Product Introduction (NPI) product quality evaluations, post-launch field quality support, and service ticket/KPIs review for product quality sensing. The role involves ensuring product quality, usability, and performance through testing, analysis, and collaboration with cross-functional teams. Role and Responsibilities

Key Responsibilities:

NPI Product Quality Evaluations:
Conduct NPI product testing and serviceability evaluations to improve quality, usability, and performance.
Develop test cases, test plans, and scripts.
Perform early production quality evaluations at DA factories (SAMEX and SEMP).
Travel overseas for product evaluation, training, and quality review with design, R&D, and factory teams.
Support early production field tests and address top quality issues with GBM.
Provide technical repair training and create service repair documentation for Samsung Authorized Service Centers.
Ensure compatibility with external devices used by customers.
Field Support:
Analyze call service data to identify and resolve field quality issues.
Develop service bulletins and training documents for new product issues.
Provide on-site support for defective products, including root cause analysis and corrective actions.
Manage firmware/software quality assurance testing for post-production products.
Analyze VOC data and track the effectiveness of countermeasures.
Create troubleshooting guides and repair procedures to enhance field service technician capabilities.
Support training teams with repair training and content development.

Skills and Qualifications

Qualifications:

Bachelor’s Degree in Engineering or equivalent experience (4 years).
4+ years of Home Appliance/Engineering experience, preferably in Home Appliance product support or service support roles.
Knowledge of home appliance products and functions.
Proficient in large data analysis from multiple sources.
Ability to interpret engineering specifications and technical documents.
Strong relationship-building skills with internal and external stakeholders.
Ability to work independently, solve complex problems, and prioritize multiple tasks.
Proficient in MS Excel (macros, pivots, charts) and MS Office suite (Outlook, Word, PowerPoint).
Excellent verbal and written communication skills.

This role requires a self-motivated, results-oriented professional with a strong focus on product quality and customer satisfaction.

Physical/Mental Demands and Working Conditions The position requires the ability to perform the essential duties and responsibilities in the following environment: o Operate PC and product test equipment more than 75% of work time in an alternating sedentary. o Lift, move, or adjust general DA products related test equipment, DA products boxes/packages, supplies, materials or products weighing up to 50 pounds using proper materials handling equipment and procedures. o High level of visual acuity, numeric/character distinction and moderate color distinction for accurate test equipment operation, for information analysis and error recognition. o High hand/finger dexterity with fine motor coordination skills to perform electronic component repair work. o Machines, tools, equipment, and work aids representative and commonly associated with electronic component test, assembly and repair work including test equipment, testing devices, technician hand tools, cables, etc.; first aid kit is available and prescription safety glasses are required in certain test areas.

Life @ Samsung - https://www.samsung.com/us/careers/life-at-samsung/ Benefits @ Samsung - https://www.samsung.com/us/careers/benefits/

Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 12 months), Paid Time Off, Student Loan Program (after 12 months), Wellness Incentives, and many more. In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.

To ensure a fair and transparent recruitment process, please do not use GenAI tools during your interview unless explicitly permitted; failure to adhere to these guidelines may result in disqualification from the recruitment process.

Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here.

At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.

Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or SEA_Accommodations_Ext@sea.samsung.com for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.

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Jobs in the United States