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Added 3 mins ago
Manager, Contract Lifecycle & Technology Programs
Vestis
Roswell, GA
· Serve as the hands-on CLM platform system administrator, manager, and subject matter expert for Agiloft, partnering with Legal, Procurement, Finance, IT, Security, and business…
Added 3 mins ago
SC
1793 - Tier II Operations Manager
SOLUTE Careers
Perry, GA
- $120,000 to $140,000 USD / year
Sigma Defense is seeking a Tier II Operations Manager to join our team in Perry, GA. The hired candidate will lead the 24/7/365 Operations Center, combining hands-on technical direction…
Added 3 mins ago
Store Manager
Extra Space Storage
Commerce, GA
The Store Manager oversees the daily operations of one or more self-storage locations with limited direct supervision. This role ensures the facility meets high cleanliness standards,…
Added 3 mins ago
Store Manager
Extra Space Storage
Gainesville, GA
The Store Manager oversees the daily operations of one or more self-storage locations with limited direct supervision. This role ensures the facility meets high cleanliness standards,…
Added 3 mins ago
Assistant Store Manager
Extra Space Storage
Decatur, GA
The Assistant Store Manager plays a pivotal role in supporting the daily operations of one or more self-storage locations, under the guidance of the District Manager and Store Manager. This…
Added 4 mins ago
Sr. Manager, Insider Risk & Digital Forensics
Huntington National Bank
Atlanta, GA
The Senior Manager of Insider Risk and Digital Forensics is responsible for the strategic leadership, maturity, and day-to-day execution of the enterprise Insider Threat Program. This role…
Added 4 mins ago
Warehouse Team Member
Aaron's Inc
Atlanta, GA
To distribute merchandise to customers. This is an entry level, hourly position that will report to the Warehouse Manager.
Added 4 mins ago
Lead Product Manager - Ethernet Network
Lumen
Atlanta, GA
At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.
Added 4 mins ago
Mgr Network Operations - Satellite Teleport
Lumen
Atlanta, GA
At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.
Added 4 mins ago
AE
Senior Analyst, Business Line of Credit, Lifecycle Marketing
American Express
Atlanta, GA
- $78,000 to $124,750 USD / year
Reporting to the Senior Manager, Business Line of Credit Lifecycle Marketing, this role will own lifecycle initiatives and campaigns from strategy through execution and measurement, while…
Added 4 mins ago
AU
Security Officer Flex Front Desk Operations
Allied Universal
Atlanta, GA
- $17.05 USD / hour
…schedule will vary week to week, based on a combination of manager-assigned shifts and those you pick up through our Earn More, Claim-A-Shift self-scheduling program. Shifts, days,…
Added 4 mins ago
Product Mgr II
RELX INC
Atlanta, GA
The Product Manager II will own one or more product features and lead project execution. He/she will own product development plans and represent their feature(s) within the cross-functional…
Added 4 mins ago
GA
Director, Architecture and Data
GE Aerospace
Atlanta, GA
- $152,000 to $202,000 USD / year
…coordinating with the Data Fabric Sr Principal Technical Product Manager and the Principal Architects for Enterprise, Data, Infrastructure, and…
Added 4 mins ago
Assistant Store Manager
Extra Space Storage
Peachtree City, GA
The Assistant Store Manager plays a pivotal role in supporting the daily operations of one or more self-storage locations, under the guidance of the District Manager and Store Manager. This…
Added 5 mins ago
Program Manager, Transformation Office
A. O. Smith Corporation
Nashville, TN
The Program Manager- Transformation Office will operate across the transformation portfolio rather than manage individual projects. This person will connect initiatives, strengthen program…
Added 8 mins ago
Information Technology Manager (INTERNAL CANDIDATES ONLY)
Golden Empire Transit District
Bakersfield, CA
Leads the District’s cybersecurity program across on-premises and cloud environments, including identity and access management, endpoint and network security, vulnerability and patch…
Added 8 mins ago
Deputy Project Manager
A P Ventures, LLC
Columbia, MD
APV is seeking a Deputy Project Manager to support the U.S. Department of Homeland Security (DHS). As the Project Manager’s principal operational lead, the Deputy owns day-to-day contract…
Added 11 mins ago
SF
Business Analyst 4
Sammons Financial Group
West Des Moines, IA · Sioux Falls, SD · Chicago, IL
- $76,158 to $158,663 USD / year
…negotiating solutions and effectively communicating with the Project Manager, Scrum Master and Product Owner in a timely manner; make recommendations for product…
Added 11 mins ago
SF
Manager - Customer Service Processing
Sammons Financial Group
West Des Moines, IA
- $69,324 to $115,540 USD / year
Added 12 mins ago
PN
Technology Transfer Project Manager I
Pacific Northwest National Laboratory
Richland, WA
- $90,600 USD / year
Within the Office of Collaboration and Commercialization, the Technology Transfer Project Manager supports projects that advance industry partnerships, intellectual property protection and…
Added 12 mins ago
PN
Program Development Office Director, National Security
Pacific Northwest National Laboratory
Richland, WA · Seattle, WA · Washington, DC
- $238,500 USD / year
The NSD Program Development Office serves our sponsors by anticipating and understanding the national security issues of today and preparing for the threats of tomorrow. We partner with…
Added 14 mins ago
Asset Protection & Safety Mgr
Lowe's Home Centers, LLC
Lafayette, LA
…products our customers need. As an Asset Protection & Safety Manager, this…
Added 19 mins ago
SO
Human Resource Consultant 2 - In training
State of Washington
Olympia, WA
- $54,204 to $72,900 USD / year
We have an Infant at Work Program that is based on long-term values of newborns and infant-parent bonding. Eligible employees who are new parents or legal guardians can bring their infant…
Added 19 mins ago
SO
Flood Risk Reduction Coordinator (Environmental Planner 4)
State of Washington
Lacey, WA
- $6,384 to $8,583 USD / month
Oversee a public works program to elevate or floodproof homes and businesses.
Added 19 mins ago
SO
Tribal Early Learning & Prevention Manager (WMS2) - Olympia
State of Washington
Olympia, WA
- $99,418 to $124,272 USD / year
Job Title: Tribal Early Learning & Prevention Manager (WMS2)

Sammons Financial Group

Manager - Customer Service Processing

West Des Moines, IA, United States

$69,324 to $115,540 USD / year

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Job details

Pay: $69,324 to $115,540 USD / year
Apply by: Nov 9, 2027
Posting language: English
Posted: Nov 9, 2026

Original job description

What You Can Expect In This Role

Lead, coach and develop team members to provide efficient, compliant and high quality service to our customers in support of the business unit's goals and established service level agreements. Drive individual and team performance to meet stated KPIs (key productivity indicators) and SLAs while continuously driving for efficiency gains and improvement to overall ease of doing business for our customers. Adhere to Sammons Financial Group (SFG) member companies shared values in all decisions and actions.

TEAM SUMMARY:

Our Customer Service teams support our policy and contract owners, distribution partners and a variety of other internal business partners through the fulfillment of customer requests on our in-force business for both Midland National and North American Company products. We provide processing and customer support to our Sammons Life Division, Sammons Institutional Group and Sammons Independent Annuity Group. While supporting each of our dynamic business units, we manage multiple legacy systems, processes and procedures. Our Customer Service teams are located in both West Des Moines and Sioux Falls with many employees working remotely. What You'll Do In This Role

Lead and develop team and individual KPIs, SLAs and goals that align with the departmental, divisional and SFG objectives. Ensure goals are compelling and transparent in order to drive understanding, ownership and commitment from the team members. Goals and targets should be continuously evaluated and adjusted to ensure a culture of high performance and engagement is maintained within the team.
Attract and retain top talent by identifying high-potential employees and provide opportunities to develop their skills and expand their circle of influence in our organization.
Partner with each team member to focus on individual performance and inspire individual action toward meeting team standards. Provide continual coaching and feedback regarding progress, strengths and areas for development. Utilize corporate programs to reinforce employee performance and development, including Target Incentive Plan (TIP), annual merit reviews and individual development plans (IDP).
Review and analyze systems, processes and data to improve workflow and increase efficiency through application of technology; implement change initiatives designed to enhance the productivity and quality of work performed.
Active learner keeping abreast of industry trends & current competitive changes driving changes to maintain competitiveness in the market.
Support and provide department level training, including overseeing of procedure documentation and work standards.
Effectively lead and manage customer service related issues and process improvements in an efficient and compliant manner. Assist the Legal and Compliance Departments in review and resolution of complaints, lawsuits and other regulatory matters.
Actively manage the department budget with a strong focus on unit cost reduction opportunities where applicable.
Foster internal and external working relationships to help achieve business goals including the management of vendor relations to ensure contractual agreements are met.
Lead, develop and engage employees in multi-site locations (including remote).
Support and reinforce our commitment to operational, financial and internal controls processes (e.g. Model Audit Rule, Record Information Management,38a-1) while also keeping current with our Business Continuity Plan.
Create and maintain an operating environment that embraces our shared values, Sammons Leadership Series (SLS) principles and our corporate culture.
Commitment to embrace Sammons Financial Group Companies shared values (Accountability, Connection, Openness, Respect and Integrity).
As stated within the Company Attendance and Punctuality policy, regular attendance is required and expected in order to meet the business service levels and workflow demands.
Participate in other initiatives and/or projects as necessary. What We're Looking For
Bachelor's Degree or equivalent work experience Preferred
Insurance industry experience Preferred
Prior management of KPIs, SLAs, planning and workforce management data Preferred
Bias to action and sense of urgency and possess problem solving, strategic and process thinking skills
Effective leadership, coaching, motivation and decision making skills
Strong focus on customer service
Proven ability to manage multi-facetted business needs and diverse processes
Effectively lead workforce dispersed in multi-site locations servicing multiple lines of business and product lines
Exceptional verbal, written and visual communication skills
Must exhibit a strong emotional intelligence
Self-motivated and ability to work independently and effectively under deadline pressures
Strong analytical skills to evaluate facts and data using sound and mature judgment
Balance all business decisions weighing the cost benefits of each to ensure that cost effective solutions are reached, keeping in mind long term benefits and automation
Travel up to 25% may be required

Other Requirements

Criminal background check required.
FINRA regulations require fingerprinting for this position. Management reserves the right to determine and approve incumbent suitability for this position.

Salary Range Information

USD $69,324.00 - USD $115,540.00 /Yr. Range includes data points from multiple labor markets. Specific range is dependent on the labor market where the incumbent will be hired to perform the position. Starting salary is dependent on candidate qualifications and experience. For a narrower salary range specific to your labor market, please inquire. What you can expect when you join Sammons Financial Group

Comprehensive health coverage for you and your family, including Medical, Dental, Vision, HSA & FSA options, and term life insurance.
Competitive compensation with a performance-based incentive program tied to clear goals and individual and/or company success.
Invest in your future with our 100% company-funded Employee Stock Ownership Plan (ESOP), plus automatic enrollment in our 401(k).
Work–life balance that means something. Friday afternoons off year-round, generous paid time off, and paid holidays.
Commit to your growth with paid development time, tuition reimbursement, and professional development opportunities across industry, individual, and leadership programs.
Make an impact beyond the workplace through volunteer time off, and our company nonprofit matching gift program, supporting the causes that matter most to you.
An ownership culture that inspires; join a connected, values-driven workplace where employees take accountability, support one another, and are empowered to do their best work - together shaping our future shared success.

Work Authorization/Sponsorship

At this time, we’re not considering candidates that need any type of immigration sponsorship now or in the future or those needing work authorization for this role (This includes, but is not limited to students on F1-OPT, F1-CPT, J-1, etc.) Additional Information

Sammons Financial Group Is An Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or any other characteristic protected by applicable law.

ADA Sammons Financial Group is committed to providing reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process. If you need assistance or a reasonable accommodation at any stage of the application or hiring process, including navigating our website or applying for a position, please contact HR@sfgmembers.com or call 800-728-2987.

E-Verify Sammons Financial Group participates in E-Verify and will provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

Policy for External Search Firms and Agencies Sammons Financial Group maintains an internal Talent Acquisition function and does not accept unsolicited resumes or candidate submissions from search firms, staffing agencies, or other third-party recruiting vendors. Please review our Recruitment Agency Policy for additional information here.

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More about this job

Skills

Customer service
Coaching
Workflow
Documentation
Manage customer service
Regulatory compliance
Leadership
Problem solving
Decision making
Communication skills
Work independently
Analytical skills
Evaluate information
CPT
J

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