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Added 1 min ago
Assistant Manager I
Dollar Tree
Shelbyville, TN
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 1 min ago
Assistant Manager I
Dollar Tree
Jackson, MS
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 1 min ago
Assistant Manager I
Dollar Tree
Peoria, IL
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 1 min ago
Assistant Manager I
Dollar Tree
Dallas, TX
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 1 min ago
Assistant Manager I
Dollar Tree
Rockwall, TX
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 1 min ago
Assistant Manager I
Dollar Tree
Garland, TX
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 1 min ago
Assistant Manager I
Dollar Tree
Grand Island, NE
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 1 min ago
Assistant Manager I
Dollar Tree
Lewis Center, OH
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 3 mins ago
Digital Transformation Manager - EP NA SherpaX
Siemens
Peachtree Corners, GA
We are looking for a Digital Transformation Manager. This position will be based in Peachtree Corners, GA.
Added 3 mins ago
Store Manager
Extra Space Storage
Commerce, GA
The Store Manager oversees the daily operations of one or more self-storage locations with limited direct supervision. This role ensures the facility meets high cleanliness standards,…
Added 3 mins ago
District 7 - Mgr, 1 Transportation Specialist - TRM030 - District Utilities Manager (PG: P) - Atlanta, GA
State of Georgia
Dekalb, GA
POSITION SPECIFIC DUTIES: Under limited supervision, serves as District Utility Manager over the District Utilities Section engaged in resolving utility conflicts on construction projects…
Added 4 mins ago
Store Manager
Extra Space Storage
Gainesville, GA
The Store Manager oversees the daily operations of one or more self-storage locations with limited direct supervision. This role ensures the facility meets high cleanliness standards,…
Added 4 mins ago
Assistant Store Manager
Extra Space Storage
Decatur, GA
The Assistant Store Manager plays a pivotal role in supporting the daily operations of one or more self-storage locations, under the guidance of the District Manager and Store Manager. This…
Added 4 mins ago
Designer
Crate & Barrel
Alpharetta, GA
Actively listen to the customer to identify which products will best meet their needs and communicate company loyalty services. (e.g. designer rewards, Design Trade Program, credit card etc)
Added 4 mins ago
GA
Director, Architecture and Data
GE Aerospace
Atlanta, GA
- $152,000 to $202,000 USD / year
…coordinating with the Data Fabric Sr Principal Technical Product Manager and the Principal Architects for Enterprise, Data, Infrastructure, and…
Added 4 mins ago
Direct Care Manager
REACHING BEYOND LLC
Tucson, AZ
Here are the key responsibilities and functions of a Manager and Program Director in this setting:
Added 4 mins ago
Assistant Store Manager
Extra Space Storage
Peachtree City, GA
The Assistant Store Manager plays a pivotal role in supporting the daily operations of one or more self-storage locations, under the guidance of the District Manager and Store Manager. This…
Added 5 mins ago
Registered Dietitian
RAI USA Renal Advantage Inc
Rockford, MI
…supporting the FMCNA commitment to the Quality Enhancement Program (QEP) and Quality Assessment and Performance Improvement (QAI) activities. Actively participates in process improvement…
Added 5 mins ago
Medical Assistant Float - Morse Rd. and Easton
Hometown Urgent Care
Columbus, OH
Ensures equipment is in working order. Reports equipment malfunctions to manager.
Added 5 mins ago
Medical Assistant - Clime Rd
Hometown Urgent Care
Columbus, OH
Ensures equipment is in working order. Reports equipment malfunctions to manager.
Added 8 mins ago
PO
Customer Experience Supervisor I - Centennial Commons
Penney OpCo LLC
Memphis, TN
- $19 to $23.75 USD / hour
Customer Service & Sales - Acts as a role model for the Manager on Duty program while directing customer service activities throughout the store. Models and holds team accountable for…
Added 11 mins ago
SF
Business Analyst 4
Sammons Financial Group
West Des Moines, IA · Sioux Falls, SD · Chicago, IL
- $76,158 to $158,663 USD / year
…negotiating solutions and effectively communicating with the Project Manager, Scrum Master and Product Owner in a timely manner; make recommendations for product…
Added 11 mins ago
SF
Manager - Customer Service Processing
Sammons Financial Group
West Des Moines, IA
- $69,324 to $115,540 USD / year
Added 11 mins ago
US
Field Operations Supervisor
United Site Services
Lindenhurst, NY
- $73,370 to $106,370 USD / year
Assist Operations Manager with coordinating logistics (delivery & pick-up, service of assets) for special events and works special events
Added 12 mins ago
PN
Technology Transfer Project Manager I
Pacific Northwest National Laboratory
Richland, WA
- $90,600 USD / year
Within the Office of Collaboration and Commercialization, the Technology Transfer Project Manager supports projects that advance industry partnerships, intellectual property protection and…

Sammons Financial Group

Manager - Customer Service Processing

West Des Moines, IA, United States

$69,324 to $115,540 USD / year

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Job details

Pay: $69,324 to $115,540 USD / year
Apply by: Nov 9, 2027
Posting language: English
Posted: Nov 9, 2026

Original job description

What You Can Expect In This Role

Lead, coach and develop team members to provide efficient, compliant and high quality service to our customers in support of the business unit's goals and established service level agreements. Drive individual and team performance to meet stated KPIs (key productivity indicators) and SLAs while continuously driving for efficiency gains and improvement to overall ease of doing business for our customers. Adhere to Sammons Financial Group (SFG) member companies shared values in all decisions and actions.

TEAM SUMMARY:

Our Customer Service teams support our policy and contract owners, distribution partners and a variety of other internal business partners through the fulfillment of customer requests on our in-force business for both Midland National and North American Company products. We provide processing and customer support to our Sammons Life Division, Sammons Institutional Group and Sammons Independent Annuity Group. While supporting each of our dynamic business units, we manage multiple legacy systems, processes and procedures. Our Customer Service teams are located in both West Des Moines and Sioux Falls with many employees working remotely. What You'll Do In This Role

Lead and develop team and individual KPIs, SLAs and goals that align with the departmental, divisional and SFG objectives. Ensure goals are compelling and transparent in order to drive understanding, ownership and commitment from the team members. Goals and targets should be continuously evaluated and adjusted to ensure a culture of high performance and engagement is maintained within the team.
Attract and retain top talent by identifying high-potential employees and provide opportunities to develop their skills and expand their circle of influence in our organization.
Partner with each team member to focus on individual performance and inspire individual action toward meeting team standards. Provide continual coaching and feedback regarding progress, strengths and areas for development. Utilize corporate programs to reinforce employee performance and development, including Target Incentive Plan (TIP), annual merit reviews and individual development plans (IDP).
Review and analyze systems, processes and data to improve workflow and increase efficiency through application of technology; implement change initiatives designed to enhance the productivity and quality of work performed.
Active learner keeping abreast of industry trends & current competitive changes driving changes to maintain competitiveness in the market.
Support and provide department level training, including overseeing of procedure documentation and work standards.
Effectively lead and manage customer service related issues and process improvements in an efficient and compliant manner. Assist the Legal and Compliance Departments in review and resolution of complaints, lawsuits and other regulatory matters.
Actively manage the department budget with a strong focus on unit cost reduction opportunities where applicable.
Foster internal and external working relationships to help achieve business goals including the management of vendor relations to ensure contractual agreements are met.
Lead, develop and engage employees in multi-site locations (including remote).
Support and reinforce our commitment to operational, financial and internal controls processes (e.g. Model Audit Rule, Record Information Management,38a-1) while also keeping current with our Business Continuity Plan.
Create and maintain an operating environment that embraces our shared values, Sammons Leadership Series (SLS) principles and our corporate culture.
Commitment to embrace Sammons Financial Group Companies shared values (Accountability, Connection, Openness, Respect and Integrity).
As stated within the Company Attendance and Punctuality policy, regular attendance is required and expected in order to meet the business service levels and workflow demands.
Participate in other initiatives and/or projects as necessary. What We're Looking For
Bachelor's Degree or equivalent work experience Preferred
Insurance industry experience Preferred
Prior management of KPIs, SLAs, planning and workforce management data Preferred
Bias to action and sense of urgency and possess problem solving, strategic and process thinking skills
Effective leadership, coaching, motivation and decision making skills
Strong focus on customer service
Proven ability to manage multi-facetted business needs and diverse processes
Effectively lead workforce dispersed in multi-site locations servicing multiple lines of business and product lines
Exceptional verbal, written and visual communication skills
Must exhibit a strong emotional intelligence
Self-motivated and ability to work independently and effectively under deadline pressures
Strong analytical skills to evaluate facts and data using sound and mature judgment
Balance all business decisions weighing the cost benefits of each to ensure that cost effective solutions are reached, keeping in mind long term benefits and automation
Travel up to 25% may be required

Other Requirements

Criminal background check required.
FINRA regulations require fingerprinting for this position. Management reserves the right to determine and approve incumbent suitability for this position.

Salary Range Information

USD $69,324.00 - USD $115,540.00 /Yr. Range includes data points from multiple labor markets. Specific range is dependent on the labor market where the incumbent will be hired to perform the position. Starting salary is dependent on candidate qualifications and experience. For a narrower salary range specific to your labor market, please inquire. What you can expect when you join Sammons Financial Group

Comprehensive health coverage for you and your family, including Medical, Dental, Vision, HSA & FSA options, and term life insurance.
Competitive compensation with a performance-based incentive program tied to clear goals and individual and/or company success.
Invest in your future with our 100% company-funded Employee Stock Ownership Plan (ESOP), plus automatic enrollment in our 401(k).
Work–life balance that means something. Friday afternoons off year-round, generous paid time off, and paid holidays.
Commit to your growth with paid development time, tuition reimbursement, and professional development opportunities across industry, individual, and leadership programs.
Make an impact beyond the workplace through volunteer time off, and our company nonprofit matching gift program, supporting the causes that matter most to you.
An ownership culture that inspires; join a connected, values-driven workplace where employees take accountability, support one another, and are empowered to do their best work - together shaping our future shared success.

Work Authorization/Sponsorship

At this time, we’re not considering candidates that need any type of immigration sponsorship now or in the future or those needing work authorization for this role (This includes, but is not limited to students on F1-OPT, F1-CPT, J-1, etc.) Additional Information

Sammons Financial Group Is An Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or any other characteristic protected by applicable law.

ADA Sammons Financial Group is committed to providing reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process. If you need assistance or a reasonable accommodation at any stage of the application or hiring process, including navigating our website or applying for a position, please contact HR@sfgmembers.com or call 800-728-2987.

E-Verify Sammons Financial Group participates in E-Verify and will provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

Policy for External Search Firms and Agencies Sammons Financial Group maintains an internal Talent Acquisition function and does not accept unsolicited resumes or candidate submissions from search firms, staffing agencies, or other third-party recruiting vendors. Please review our Recruitment Agency Policy for additional information here.

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More about this job

Skills

Customer service
Coaching
Workflow
Documentation
Manage customer service
Regulatory compliance
Leadership
Problem solving
Decision making
Communication skills
Work independently
Analytical skills
Evaluate information
CPT
J

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