Jobs in the United States

25+ jobs

Save this search

Added just now
Product Mgr II
RELX INC
Atlanta, GA
The Product Manager II will own one or more product features and lead project execution. He/she will own product development plans and represent their feature(s) within the cross-functional…
Added just now
GA
Director, Architecture and Data
GE Aerospace
Atlanta, GA
- $152,000 to $202,000 USD / year
…coordinating with the Data Fabric Sr Principal Technical Product Manager and the Principal Architects for Enterprise, Data, Infrastructure, and…
Added just now
C
Program Manager/ Implementation Lead (Ketryx)
Cognizant
Atlanta, GA
- $83,000 to $94,500 USD / year
Program Manager / Implementation Lead (Ketryx )
Added just now
C
Program Manager / Implementation Lead (Ketryx)
Cognizant
Atlanta, GA
- $83,000 to $94,500 USD / year
As a Ketryx Program Manager , you will make an impact by leading the implementation of Ketryx and associated quality and engineering platforms in a regulated environment. You will be a…
Added just now
Direct Care Manager
REACHING BEYOND LLC
Tucson, AZ
Here are the key responsibilities and functions of a Manager and Program Director in this setting:
Added just now
Manager, Elevated Client Services
Intercontinental Exchange (ICE)
Atlanta, GA
The Manager, Client Services Operations role is a leadership role focused on providing strategic and tactical expertise on Mortgage and Consumer servicing functions across the ICE Mortgage…
Added just now
A
Senior Vice President of Sales (Pipeline)
Audacy
Atlanta, GA
- $300,000 USD / year
…volunteer), 401(k) retirement plan, student loan payment assistance program, legal assistance, life assistance program, identity theft protection, discounted home and auto insurance, and…
Added just now
Assistant Store Manager
Extra Space Storage
Peachtree City, GA
The Assistant Store Manager plays a pivotal role in supporting the daily operations of one or more self-storage locations, under the guidance of the District Manager and Store Manager. This…
Added just now
EG
Functional Solution Leader for Individual Productivity and Team Efficiency
Eliassen Group
Atlanta, GA
- $120 to $135 USD / hour
…alignment for priority job roles, partners with the Product Manager to assess effort and value, and shapes a pragmatic execution plan that links learning outcomes to measurable business…
Added 1 min ago
Registered Dietitian
RAI USA Renal Advantage Inc
Rockford, MI
When appropriate, works with Case Manager to coordinate plan of care for patient education and identifies candidates to refer to physician for nutritional supplements, as per disease…
Added 1 min ago
Senior Property Manager
NEW BERN HOUSING AUTHORITY
New Bern, NC
…properties operating under the Low-Income Housing Tax Credit (LIHTC) program. The Senior Property Manager performs all phases of real estate management, provides leadership and oversight to…
Added 1 min ago
Program Manager, Transformation Office
A. O. Smith Corporation
Nashville, TN
The Program Manager- Transformation Office will operate across the transformation portfolio rather than manage individual projects. This person will connect initiatives, strengthen program…
Added 2 mins ago
CO
Alcohol and Drug Service Specialist
County of Santa Barbara
Santa Barbara, CA
- $37.26 to $44.68 USD / hour
NOTE: May be eligible for Public Service Student Loan Forgiveness Program, Perkins Loan Cancellation and/or National Health Service Corps Loan Repayment Program under the National Health…
Added 4 mins ago
Information Technology Manager (INTERNAL CANDIDATES ONLY)
Golden Empire Transit District
Bakersfield, CA
The Information Technology Manager directs the District’s information technology and cybersecurity programs and leads technology-related compliance efforts in coordination with executive…
Added 4 mins ago
PO
Customer Experience Supervisor I - Centennial Commons
Penney OpCo LLC
Memphis, TN
- $19 to $23.75 USD / hour
Customer Service & Sales - Acts as a role model for the Manager on Duty program while directing customer service activities throughout the store. Models and holds team accountable for…
Added 4 mins ago
Deputy Project Manager
A P Ventures, LLC
Columbia, MD
APV is seeking a Deputy Project Manager to support the U.S. Department of Homeland Security (DHS). As the Project Manager’s principal operational lead, the Deputy owns day-to-day contract…
Added 5 mins ago
Sales Account Management, Principal
Synopsys
USA Off-Site, CA
…not about pitching features, it is about understanding their program timelines, their compliance requirements, and the engineers who will use what you are selling. You come from a technical…
Added 6 mins ago
MS
Service Field Team Supervisor (HE) - Ashburn, VA
Military Spouse Jobs & VetJobs
United States
- $40.87 to $45.67 USD / hour
Serving the Critical Power & Energy Management Industry, Hanley Energy is a fast-paced and rapidly expanding company with strong customer focus. We are a multi-award-winning global…
Added 6 mins ago
C
Account Supervisor
C+C
Seattle, WA
- $85,000 to $105,000 USD / year
…campaigns, media relations, thought leadership, and reputation…
Added 7 mins ago
SF
Manager - Customer Service Processing
Sammons Financial Group
West Des Moines, IA
- $69,324 to $115,540 USD / year
Foster internal and external working relationships to help achieve business goals including the management of vendor relations to ensure contractual agreements are met.
Added 7 mins ago
US
Field Operations Supervisor
United Site Services
Lindenhurst, NY
- $73,370 to $106,370 USD / year
…success. Our deep industry expertise, excellence in process management, and dedication to corporate responsibility are pillars of our value proposition; each supported by tangible,…
Added 8 mins ago
PN
Technology Transfer Project Manager I
Pacific Northwest National Laboratory
Richland, WA
- $90,600 USD / year
…Communications and Information Technology, and Performance…
Added 8 mins ago
PN
Program Development Office Director, National Security
Pacific Northwest National Laboratory
Richland, WA · Seattle, WA · Washington, DC
- $238,500 USD / year
Promotes a strong partnering relationship with the Program Management Office Directors in selecting and assigning key program/project managers.
Added 9 mins ago
PC
Restaurant Manager
P.F. Chang's China Bistro, Inc.
Kansas City, MO
- $60,000 to $75,000 USD / year
Professional Development: Paid management training program to enhance skills and advance career - we promote from within.
Added 9 mins ago
Injection Mold Sr. Technician
LG Electronics
Clarksville, TN
…Entertainment Solutions, Vehicle Solutions, and Eco Solutions. Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent…

Sammons Financial Group

Manager - Customer Service Processing

West Des Moines, IA, United States

$69,324 to $115,540 USD / year

Apply About employer

Applications open in a new tab.

Job details

Pay: $69,324 to $115,540 USD / year
Apply by: Nov 9, 2027
Posting language: English
Posted: Nov 9, 2026

Original job description

What You Can Expect In This Role

Lead, coach and develop team members to provide efficient, compliant and high quality service to our customers in support of the business unit's goals and established service level agreements. Drive individual and team performance to meet stated KPIs (key productivity indicators) and SLAs while continuously driving for efficiency gains and improvement to overall ease of doing business for our customers. Adhere to Sammons Financial Group (SFG) member companies shared values in all decisions and actions.

TEAM SUMMARY:

Our Customer Service teams support our policy and contract owners, distribution partners and a variety of other internal business partners through the fulfillment of customer requests on our in-force business for both Midland National and North American Company products. We provide processing and customer support to our Sammons Life Division, Sammons Institutional Group and Sammons Independent Annuity Group. While supporting each of our dynamic business units, we manage multiple legacy systems, processes and procedures. Our Customer Service teams are located in both West Des Moines and Sioux Falls with many employees working remotely. What You'll Do In This Role

Lead and develop team and individual KPIs, SLAs and goals that align with the departmental, divisional and SFG objectives. Ensure goals are compelling and transparent in order to drive understanding, ownership and commitment from the team members. Goals and targets should be continuously evaluated and adjusted to ensure a culture of high performance and engagement is maintained within the team.
Attract and retain top talent by identifying high-potential employees and provide opportunities to develop their skills and expand their circle of influence in our organization.
Partner with each team member to focus on individual performance and inspire individual action toward meeting team standards. Provide continual coaching and feedback regarding progress, strengths and areas for development. Utilize corporate programs to reinforce employee performance and development, including Target Incentive Plan (TIP), annual merit reviews and individual development plans (IDP).
Review and analyze systems, processes and data to improve workflow and increase efficiency through application of technology; implement change initiatives designed to enhance the productivity and quality of work performed.
Active learner keeping abreast of industry trends & current competitive changes driving changes to maintain competitiveness in the market.
Support and provide department level training, including overseeing of procedure documentation and work standards.
Effectively lead and manage customer service related issues and process improvements in an efficient and compliant manner. Assist the Legal and Compliance Departments in review and resolution of complaints, lawsuits and other regulatory matters.
Actively manage the department budget with a strong focus on unit cost reduction opportunities where applicable.
Foster internal and external working relationships to help achieve business goals including the management of vendor relations to ensure contractual agreements are met.
Lead, develop and engage employees in multi-site locations (including remote).
Support and reinforce our commitment to operational, financial and internal controls processes (e.g. Model Audit Rule, Record Information Management,38a-1) while also keeping current with our Business Continuity Plan.
Create and maintain an operating environment that embraces our shared values, Sammons Leadership Series (SLS) principles and our corporate culture.
Commitment to embrace Sammons Financial Group Companies shared values (Accountability, Connection, Openness, Respect and Integrity).
As stated within the Company Attendance and Punctuality policy, regular attendance is required and expected in order to meet the business service levels and workflow demands.
Participate in other initiatives and/or projects as necessary. What We're Looking For
Bachelor's Degree or equivalent work experience Preferred
Insurance industry experience Preferred
Prior management of KPIs, SLAs, planning and workforce management data Preferred
Bias to action and sense of urgency and possess problem solving, strategic and process thinking skills
Effective leadership, coaching, motivation and decision making skills
Strong focus on customer service
Proven ability to manage multi-facetted business needs and diverse processes
Effectively lead workforce dispersed in multi-site locations servicing multiple lines of business and product lines
Exceptional verbal, written and visual communication skills
Must exhibit a strong emotional intelligence
Self-motivated and ability to work independently and effectively under deadline pressures
Strong analytical skills to evaluate facts and data using sound and mature judgment
Balance all business decisions weighing the cost benefits of each to ensure that cost effective solutions are reached, keeping in mind long term benefits and automation
Travel up to 25% may be required

Other Requirements

Criminal background check required.
FINRA regulations require fingerprinting for this position. Management reserves the right to determine and approve incumbent suitability for this position.

Salary Range Information

USD $69,324.00 - USD $115,540.00 /Yr. Range includes data points from multiple labor markets. Specific range is dependent on the labor market where the incumbent will be hired to perform the position. Starting salary is dependent on candidate qualifications and experience. For a narrower salary range specific to your labor market, please inquire. What you can expect when you join Sammons Financial Group

Comprehensive health coverage for you and your family, including Medical, Dental, Vision, HSA & FSA options, and term life insurance.
Competitive compensation with a performance-based incentive program tied to clear goals and individual and/or company success.
Invest in your future with our 100% company-funded Employee Stock Ownership Plan (ESOP), plus automatic enrollment in our 401(k).
Work–life balance that means something. Friday afternoons off year-round, generous paid time off, and paid holidays.
Commit to your growth with paid development time, tuition reimbursement, and professional development opportunities across industry, individual, and leadership programs.
Make an impact beyond the workplace through volunteer time off, and our company nonprofit matching gift program, supporting the causes that matter most to you.
An ownership culture that inspires; join a connected, values-driven workplace where employees take accountability, support one another, and are empowered to do their best work - together shaping our future shared success.

Work Authorization/Sponsorship

At this time, we’re not considering candidates that need any type of immigration sponsorship now or in the future or those needing work authorization for this role (This includes, but is not limited to students on F1-OPT, F1-CPT, J-1, etc.) Additional Information

Sammons Financial Group Is An Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or any other characteristic protected by applicable law.

ADA Sammons Financial Group is committed to providing reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process. If you need assistance or a reasonable accommodation at any stage of the application or hiring process, including navigating our website or applying for a position, please contact HR@sfgmembers.com or call 800-728-2987.

E-Verify Sammons Financial Group participates in E-Verify and will provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

Policy for External Search Firms and Agencies Sammons Financial Group maintains an internal Talent Acquisition function and does not accept unsolicited resumes or candidate submissions from search firms, staffing agencies, or other third-party recruiting vendors. Please review our Recruitment Agency Policy for additional information here.

Apply About employer

More about this job

Skills

Customer service
Coaching
Workflow
Documentation
Manage customer service
Regulatory compliance
Leadership
Problem solving
Decision making
Communication skills
Work independently
Analytical skills
Evaluate information
CPT
J

Report this job