Samaritan Health Services

Hospitals and Health Care · United States

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Added 5 hours ago
Video Monitoring Tech
Samaritan Health Services
Corvallis, OR
Added 5 hours ago
CNA
Samaritan Health Services
Albany, OR
Current unencumbered Oregon CNA certification required
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Angio Tech
Samaritan Health Services
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Radiologic Tech
Samaritan Health Services
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CT Special Imaging Tech
Samaritan Health Services
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RN-New Grad Trainee
Samaritan Health Services
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Current unencumbered Oregon RN license required
Added 7 hours ago
Primary Care Physician (Family Medicine or Internal Medicine)
Samaritan Health Services
Albany, OR
4 days per week is full-time
Added 7 hours ago
GME Adjunct Faculty Family Medicine Physician
Samaritan Health Services
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Added 8 hours ago
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Samaritan Health Services
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Family Medicine GME Associate Program Director
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Samaritan Health Services
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GME Core Faculty Family Medicine Physician
Samaritan Health Services
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Phlebotomist
Samaritan Health Services
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Added 1 day ago
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Samaritan Health Services
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Samaritan Health Services
Corvallis, OR
Added 1 day ago
Internal Medicine Physician
Samaritan Health Services
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Added 1 day ago
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Samaritan Health Services
Corvallis, OR
Added 1 day ago
Primary Care Physician
Samaritan Health Services
Corvallis, OR
Added 1 day ago
OB/GYN Physician
Samaritan Health Services
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OB/GYN Physician
Samaritan Health Services
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Samaritan Health Services
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Samaritan Health Services

Customer Service Representative I

Corvallis, OR, United States

Apply on pm.healthcaresource.com About employer

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

•

JOB SUMMARY/PURPOSE

• Responsible for ensuring a high level of customer service and accuracy for plan benefits and accompanying workflow. Evaluates communications from members and providers of Health Plan Operations and processes requests accordingly. Acts as primary contact for plan benefit questions for all lines of business for both internal and external customers. Responsible for oral and written communications to members and providers in response to questions and requests.

•

DEPARTMENT DESCRIPTION

•

Samaritan Health Plans (SHP) operates a portfolio of health plan products under several different legal structures: InterCommunity Health Plans, Inc. (IHN) is designated as a regional Coordinated Care Organization (CCO) for Medicaid beneficiaries; Samaritan Health Plans, Inc. offers Medicare Advantage and Commercial Large Group plans. As part of an Integrated Delivery System, Samaritan Health Plans is strategically and operationally aligned with Samaritan Health Services’ mission of Building Healthier Communities Together.

• EXPERIENCE/EDUCATION/QUALIFICATIONS

• High School Diploma or equivalent required.

• Two (2) years professional customer service experience required.

• Experience in a health plan setting preferred.

• Experience with State and Federal rules and regulations (including Medicare and Medicaid) preferred.

• KNOWLEDGE/SKILLS/ABILITIES

• Effective written and verbal communication skills to perform group presentations, tactfully discuss issues, and listen to and understand concepts, rules and procedures. Ability to work with all levels within the organization, facilitate communication, and effectively document related activities.

• Ability to identify complex problems, review related information, employ creativity and alternative thinking to develop and evaluate options and implement solutions.

•

PHYSICAL DEMANDS

•

Rarely

(1 - 10% of the time)

Occasionally

(11 - 33% of the time)

Frequently

(34 - 66% of the time)

Continually

(67 – 100% of the time)

CLIMB - STAIRS

LIFT (Floor to Waist: 0"-36") 0 - 20 Lbs

LIFT (Knee to chest: 24"-54") 0 – 20 Lbs

LIFT (Waist to Eye: up to 54") 0 - 20 Lbs

CARRY 1-handed, 0 - 20 pounds

BEND FORWARD at waist

KNEEL (on knees)

STAND

WALK – LEVEL SURFACE

ROTATE TRUNK Standing

REACH - Upward

PUSH (0 - 20 pounds force)

PULL (0 - 20 pounds force)

SIT

CARRY 2-handed, 0 - 20 pounds

ROTATE TRUNK Sitting

REACH - Forward

MANUAL DEXTERITY Hands/wrists

FINGER DEXTERITY

PINCH Fingers

GRASP Hand/Fist

Apply on pm.healthcaresource.com About employer

More about this job

Skills

Customer service
Workflow
Communication skills
Presentation skills
Level earth surface

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