Jobs in the United States

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Added just now
Manager, Capital & Equipment Planning
Endeavor Health Clinical Operations
United States
Position: Manager, Capital & Equipment Planning
Added just now
Manager, CE Quality & Regulatory Compliance
Endeavor Health Clinical Operations
United States
Position: Manager, Clinical Engineering Quality & Regulatory Compliance
Added just now
Manager, CE Operations - Swedish / Skokie
Endeavor Health Clinical Operations
United States
Position: Manager, Clinical Engineering Operations
Added just now
Manager, CE Operations - Northwest Community
Northwest Community Hospital
United States
Position: Manager, Clinical Engineering Operations
Added just now
Manager, CE Operations - Evanston / Glenbrook / Highland Park
Endeavor Health Clinical Operations
United States
Position: Manager, Clinical Engineering Operations
Added just now
Manager, CE Operations - Elmhurst
Elmhurst Memorial Hospital
United States
Position: Manager, Clinical Engineering Operations
Added just now
Manager, CE Operations - Edward
Edward Hospital
United States
Position: Manager, Clinical Engineering Operations
Added just now
Manager, CE Business Office
Endeavor Health Clinical Operations
United States
Position: Manager, Clinical Engineering Business Office
Added just now
AI-Native Experience Engineer - Manager
EY
Washington, DC · Greenville, SC · Charleston, WV · Milwaukee, WI · Denver, CO · Toledo, OH · Memphis, TN · Jacksonville, FL · Charlotte, NC · Baltimore, MD · Las Vegas, NV · San Mateo, CA · Sacramento, CA · Orlando, FL · Oklahoma City, OK · Palo Alto, CA · Westlake Village, CA · New Orleans, LA · Grand Rapids, MI · San Jose, CA · Hoboken, NJ · Rochester, NY · Akron, OH · Tampa, FL · San Antonio, TX · Chattanooga, TN · Cincinnati, OH · Southfield, MI · Boca Raton, FL · Stamford, CT · Minneapolis, MN · Miami, FL · Huntsville, AL · Albany, NY · Indianapolis, IN · Los Angeles, CA · Grandview Heights, OH · Des Moines, IA · Fort Worth, TX · Philadelphia, PA · New Brunswick, NJ · Tulsa, OK · Houston, TX · Austin, TX · Portland, OR · Raleigh, NC · Providence, RI · Dallas, TX · Iselin, NJ · San Francisco, CA · St. Louis, MO · Arlington, VA · Cleveland, OH · Tallahassee, FL · Alpharetta, GA · Tucson, AZ · Phoenix, AZ · Richmond, VA · Buffalo, NY · Chicago, IL · Baton Rouge, LA · Jericho, NY · Irvine, CA · Seattle, WA · Boston, MA · Louisville, KY · Rogers, AR · Secaucus, NJ · McLean, VA · Nashville, TN · Detroit, MI · Birmingham, AL · Chantilly, VA · Hartford, CT · Wichita, KS · San Diego, CA · Kansas City, MO · New York, NY · Salt Lake City, UT · Pittsburgh, PA · Atlanta, GA
…research into production-ready solutions. Working across product, engineering, AI, security, and research disciplines, you will create intuitive, trustworthy experiences that help people…
Added just now
AI-Native Product Engineer - Manager
EY
Denver, CO · Hoboken, NJ · Arlington, VA · Boston, MA · Charleston, WV · San Antonio, TX · Hartford, CT · Des Moines, IA · Houston, TX · Chantilly, VA · Greenville, SC · Seattle, WA · Westlake Village, CA · Louisville, KY · Memphis, TN · Salt Lake City, UT · Toledo, OH · Rogers, AR · Buffalo, NY · Milwaukee, WI · Akron, OH · San Francisco, CA · St. Louis, MO · Philadelphia, PA · Alpharetta, GA · Cincinnati, OH · Irvine, CA · San Jose, CA · Baltimore, MD · Raleigh, NC · San Diego, CA · Minneapolis, MN · Portland, OR · Dallas, TX · Orlando, FL · Las Vegas, NV · Baton Rouge, LA · Jacksonville, FL · New Orleans, LA · Southfield, MI · Indianapolis, IN · Phoenix, AZ · Boca Raton, FL · Secaucus, NJ · Oklahoma City, OK · Rochester, NY · Tucson, AZ · Chattanooga, TN · Richmond, VA · Miami, FL · New Brunswick, NJ · Cleveland, OH · Albany, NY · Pittsburgh, PA · Grand Rapids, MI · Kansas City, MO · Tulsa, OK · McLean, VA · Jericho, NY · Providence, RI · Chicago, IL · Nashville, TN · Stamford, CT · Sacramento, CA · Palo Alto, CA · Detroit, MI · Grandview Heights, OH · Birmingham, AL · Charlotte, NC · Tallahassee, FL · San Mateo, CA · Fort Worth, TX · Los Angeles, CA · Tampa, FL · Wichita, KS · Huntsville, AL · Washington, DC · New York, NY · Austin, TX · Iselin, NJ · Atlanta, GA
Challenger is a new EY program focused on building the firm’s next generation of services. It pursues opportunities where AI enables a fundamentally different service and way of delivering…
Added just now
Clinical Engineering, Business Office Coordinator
Endeavor Health Clinical Operations
United States
…entry supporting the service levels and processes owned by the Manager, CE Business Office. Acts as the front-line voice of Clinical Engineering for clinicians and site staff - receiving…
Added just now
Clinical Engineering, Business Office Coordinator
Endeavor Health Clinical Operations
United States
…entry supporting the service levels and processes owned by the Manager, CE Business Office. Acts as the front-line voice of Clinical Engineering for clinicians and site staff - receiving…
Added just now
Clinical Engineer
Endeavor Health Clinical Operations
United States
…inputs to the five-year capital replacement plan owned by the Manager, Capital & Equipment Planning and the capital investment decisions it…
Added just now
Clinical Engineer - Regulatory Recalls
Endeavor Health Clinical Operations
United States
…serve as the designated enterprise lead for an assigned CE program area, such as CMMS administration, recall management, or medical-device…
Added 1 min ago
Clinical Engineer - CMMS
Endeavor Health Clinical Operations
United States
…serve as the designated enterprise lead for an assigned CE program area, such as CMMS administration, recall management, or medical-device…
Added 1 min ago
Biomedical Equipment Technician Supervisor - Swedish and Skokie
Swedish Hospital
United States
…consistent delivery of safe, timely, and high-quality Clinical Engineering services. The Supervisor partners with the CE Operations Manager to plan and allocate team member and vendor…
Added 1 min ago
Biomedical Equipment Technician Supervisor - Offsites
Endeavor Health Clinical Operations
United States
…consistent delivery of safe, timely, and high-quality Clinical Engineering services. The Supervisor partners with the CE Operations Manager to plan and allocate team member and vendor…
Added 1 min ago
Biomedical Equipment Technician Supervisor - Highland Park
Endeavor Health Clinical Operations
United States
…consistent delivery of safe, timely, and high-quality Clinical Engineering services. The Supervisor partners with the CE Operations Manager to plan and allocate team member and vendor…
Added 1 min ago
Biomedical Equipment Technician Supervisor - Glenbrook
Endeavor Health Clinical Operations
United States
…consistent delivery of safe, timely, and high-quality Clinical Engineering services. The Supervisor partners with the CE Operations Manager to plan and allocate team member and vendor…
Added 1 min ago
Biomedical Equipment Technician Supervisor - Evanston
Endeavor Health Clinical Operations
United States
…consistent delivery of safe, timely, and high-quality Clinical Engineering services. The Supervisor partners with the CE Operations Manager to plan and allocate team member and vendor…
Added 1 min ago
Biomedical Equipment Technician Supervisor - Elmhurst
Elmhurst Memorial Hospital
United States
…consistent delivery of safe, timely, and high-quality Clinical Engineering services. The Supervisor partners with the CE Operations Manager to plan and allocate team member and vendor…
Added 1 min ago
Biomedical Equipment Technician Supervisor - Edward
Edward Hospital
United States
…consistent delivery of safe, timely, and high-quality Clinical Engineering services. The Supervisor partners with the CE Operations Manager to plan and allocate team member and vendor…
Added 2 mins ago
Software Engineering Manager - Asset Management Group Technology
PNC Bank NA
United States
…opportunity to contribute to the company’s success. As a Software Engineering Manager within PNC's Asset Management Group organization, you will be based in Pittsburgh, PA, Phoenix, AZ,…
Added 2 mins ago
Product Management Group Manager- Marketing Customer Analytics
PNC Bank NA
Tysons Corner, VA · Chicago, IL · Pittsburgh, PA · NY
…to contribute to our success. As a Product Management Group Manager within PNC's Data, Modeling & Marketing organization, you will be based in Pittsburgh, PA, New York, NY, Chicago, IL, or…
Added 3 mins ago
A
Facilities Director
Aerotek
Southlake, TX
- $52 to $55 USD / hour
Train, mentor, and develop maintenance and engineering staff, fostering a positive, productive, and collaborative work environment.

Salute Inc.

Escalation Call Center Operator

Goodyear, AZ, United States

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Job details

Posting language: English

Original job description

The CEC Specialist is the advanced support tier of the Compass Escalation Center and the portfolio’s on-demand technical responder for unplanned events. Operating on a 24/7 rotation, the CEC Specialist role is the first technically qualified voice a site operator reaches when an abnormal condition occurs, and is most critical when an operator is working a night or weekend shift alone. The role confirms what is occurring by interpreting the available evidence – BMS alarms and trends, single line diagrams, EnCompassView – then directs the site through the applicable Error Elimination Procedure (EEP) to work towards stabilizing the Site during an incident. The CEC Specialist especially supports the minutes between the first alarm and the point at which deep expertise assembles on a bridge call, that will help assess things at a system-level and direct remediation activities to get back to normal operating state. Where the CEC Technician owns detection, severity classification, ticketing, and customer notification, the CEC Specialist owns diagnosis and stabilization; the two are peers on the same shift, working in parallel rather than in sequence. The CEC Specialist reports to the Director of Incident Management and sits between the Data Center Operator and the Site Manager in technical depth.

Responsibilities:

Diagnose

Serve as the immediate technical point of contact for any site reporting an abnormal condition, and establish direct voice contact with the responding operator on a Severity 1 or Severity 2 event.
Interpret BMS alarms, alarm sequences, and trends to distinguish a genuine equipment failure from a sensor, network, or nuisance condition.
Read single line diagrams to determine what the affected equipment feeds, what redundancy remains, and where the site is exposed to a second failure, pushing supporting EnCompassView evidence to the operator.

Stabilize

Identify the governing EEP for the observed failure mode, confirm it is the current revision for that site and configuration, and direct the operator through its stabilization steps, verifying the expected result of each step before proceeding to the next.
Act as the remote second set of eyes for a solo operator, confirming equipment identification, breaker and valve positions, and switching order before any action is taken.
Stop the sequence and escalate when conditions diverge from the procedure, rather than improvise.

Capture and improve

Direct evidence preservation – photographs, meter and gauge readings, panel states, event logs – before recovery work disturbs conditions, and record the technical narrative in the ServiceNow incident.
Identify EEPs that are missing, out of date, or incorrect in practice, and drive corrections through the owning process.
Serve as a certified instructor under the Compass Train the Trainer program, developing CEC Technicians and coaching site personnel through drills and tabletop exercises.
Perform other related duties and responsibilities as assigned by management.

Scope of Authority:

May direct, within an approved EEP, EOP or SOP
Shall not direct, and shall escalate instead: any action not covered by an approved procedure
Stop work authority. Nothing in this role transfers responsibility for personal safety away from the individual performing the work. Any on-site employee may refuse or halt a directed action for any safety concern, at any time and without consequence.

Critical Skills:

Fluent interpretation of single line diagrams, sequences of operation and control narratives, including the ability to identify downstream impact and remaining redundancy from a drawing under time pressure.
Demonstrated command of emergency operating procedures in a live critical environment, evidenced by execution rather than familiarity.
Ability to diagnose accurately from indirect evidence – telemetry, drawings, and a verbal description from an operator working under pressure – without hands on the equipment.
Judgment to recognize when a directed action would cross a safety line, and the discipline to stop and escalate rather than proceed on an assumption.
Closed-loop verbal communication, including plain unambiguous instruction, deliberate readback, and a calm delivery that reduces stress at the receiving end.
Instructional ability – able to teach a procedure and the reasoning behind it, not recite it.
Comfort working autonomously and decisively during off hours with incomplete information and a customer notification clock running.

Qualifications:

A minimum of 5 years of directly related hands-on experience in the operation, maintenance, and emergency response of data center critical equipment, with working knowledge of HVAC, electrical, fire/life safety and control systems. Prior service as a Data Center Operator is strongly preferred.
Hands-on troubleshooting experience with switchgear, generators, UPS systems, ATS/STS units, PDU/PMM units, chillers, air handling units, and CRAC units, and current knowledge of NFPA Electrical, Fire and Life Safety codes, lockout/tagout, and arc flash requirements.
Completion of the Compass Train the Trainer program, or within 90 days of placement.
Working knowledge of the Compass EEP library, EnCompassView, and the operational differences across the portfolio, or the ability to reach proficiency within a defined onboarding period.
Availability for 24/7 rotating shift coverage, including nights, weekends and holidays.
A 4-year degree in an engineering or technical discipline, or an equivalent combination of technical training and directly related experience. Military experience would be an advantage.
Successful completion of a background investigation is a condition of employment.

If you are a motivated and results-driven individual with a passion for data center services and a knack for building strong client relationships, we want to hear from you. Join us in revolutionizing the data center industry and apply today!

Salute is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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More about this job

Skills

EEP
Site Manager
Reporting
ServiceNow
Coaching
Communication skills
Emergency response
HVAC
Control systems
Troubleshooting
ATS
Lockout/tagout
Onboarding

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