General Manager - Redmond

Lead Something Sweet

General Manager - Salt & Straw

Full-Time | $31.57 - $33.68 per hour + Quarterly Bonus Potential

From our humble beginnings to becoming a beloved spot in our communities, our story is one of innovation, connection, and the pursuit of the perfect scoop. Each flavor tells a story, and every cone holds more than just ice cream - it holds memories, smiles, and moments of pure joy.

Using ice cream as the platform, we pioneer and share experiences that inspire and connect us all.

What General Managers Do:

General Managers own the full success of the shop: people, operations, and guest experience.

As a General Manager, you'll lead a team, shape the guest experience, and drive the overall success of a fast-paced retail and food service operation. You'll develop future leaders, build a strong culture, and deliver operational excellence while bringing Salt & Straw's mission to life in your community.

You will:

• Lead daily shop operations including scheduling, payroll, inventory, facilities, and financial performance

• Hire, train, and develop a high-performing leadership team of Assistant General Managers and Shift Coordinators

• Set clear expectations and coach with consistency, generosity, and directness

• Create a culture where people feel supported, challenged, and proud of their work

• Deliver thoughtful, memorable hospitality that reflects curiosity, warmth, and care

• Use data and insights to drive results across sales, labor, and guest experience

• Navigate challenges with calm leadership and celebrate wins - big and small

• Build strong relationships in the local community and represent Salt & Straw as a thoughtful, generous neighbor

• Partner with District Managers and cross-functional teams to support long-term shop and market success

Qualifications

Why You’ll Love It Here:

We offer competitive pay, thoughtful benefits, and a people-first culture that invests in your growth.

• Competitive base pay + up to 20% quarterly bonus potential

• Financial Flexibility: Optional earned wages access, plus 401(k) match with 50% company match up to 1% of your salary after three months

• Medical, dental & vision insurance options starting your first month

• Paid Time Off: Start with 2 weeks PTO, grows from there

• Paid Holidays: 12 paid holidays/year

• Paid Sick Time: Stay home, stay well, get paid

• Two Days Off in a Row (a rarity in retail!)

• Mental Health Support: On-demand access 24/7/365 for you and your family

• Educational Support: Up to $1,800/year to support your learning goals

• Team Discount: 30% off all the magic

• First Dibs on Flavors before the public

• Pet Insurance (because pets = family)

• Flexible Spending Accounts, Accident & Critical Illness Insurance, and more

You’re a Great Fit If You:

• Have 3+ years of leadership experience in food service, hospitality, or retail (GM candidates typically bring 5+)

• Have led teams of 10+ people in a fast-paced environment

• Know how to coach, develop, and support others with clarity and care

• Enjoy balancing people leadership with operational responsibilities

• Are energized by building strong teams and helping people grow

• Are 18+ and available to work evenings, weekends, and holidays

Wage Transparency

We are actively embracing pay transparency by disclosing the hiring wage for this role as $31.57 - $33.68, highlighting its full earning potential within the broader range of $31.57 - $38.59

Important Notes

• Food Allergy Warning: This role involves working in an environment where common food allergens (peanuts, tree nuts, dairy, eggs, soy, wheat, seafood) are present.

• Equal Employment Opportunity: Salt & Straw is committed to creating an inclusive workplace and provides equal opportunity to all applicants, regardless of race, gender, sexual orientation, disability, or background.

• E-Verify Participation: We participate in E-Verify to confirm work authorization.

Our Values

Create the Unbelievable

Show Up Generously

Act with Thoughtful Curiosity

Share Human Kindness

Make It Count

These values guide everything we do - from the way we scoop, to how we show up for our guests, teammates, and communities.