ECOMM MERCH ASSISTANT

Ecommerce Merchandise Assistant This is a Hybrid position working from our Legacy West Support Center located in Plano Texas.

About Sally Beauty Holdings, Inc.

At SBH, our purpose is to inspire a more colorful, confident, and welcoming world. We are the leader in professional hair color, selling and distributing professional beauty supplies across 11 countries through our Sally Beauty and Beauty Systems Group businesses. Sally Beauty offers products for hair color, hair care, nails, and skin care to retail customers looking for salon quality products at a value price. Beauty Systems Group, branded as Cosmo Prof or Armstrong McCall stores, along with its direct sales consultants, sell professionally branded products intended for use and resale by salons to retail consumers.

About the role

The Ecommerce Site Merchandising Assistant is responsible for owning product setup, PDP optimization, and areas of category execution, while supporting the Ecommerce Site Merchandiser in strategy and site performance initiatives. This position requires strong communication & relationship-building skills, as it owns and manages cross-functional coordination and vendor communication to ensure timely, accurate product launches and updates. The position partners cross-functionally to ensure accurate, optimized product presentation and delivers a high-quality online customer experience that drives conversion. The role progressively increases in ownership, analytical responsibility, and strategic contribution.

Responsibilities

Product Setup, Accuracy & Optimization

• Own end-to-end SKU setup, ensuring products are accurate, complete, and customer ready within established timelines. (Proofing & Approval of SKUS in PIM)
• Maintain ownership of SKU proofing & approval processes
• Coordinate with cross-functional teams (Marketing, Digital, Supply Chain, etc.) to ensure accuracy and timely execution
• Product Detail Page (PDP) optimization, including:
• Partnering with the Digital Asset Assistant on Image updates & enhancement
• Product content accuracy and completeness
• Variant management, including color sorting
• Ensure all SKUs reach “complete” status prior to site launch

Category Merchandising & Site Experience

• Actively support Site Merchandisers with ad hoc and strategic initiatives
• Own category clean-up initiatives, including alignment of online/offline SKUs
• Manage & execute product repackaging transitions
• Assist with QA of site content, campaigns, and product placement, including link validation and functionality checks
• Assist in new brand launches, including:
• Participation in launch strategy discussions
• Asset collection and launch deck preparation
• Monitoring and follow-up on product arrival timelines
• Partner with Site Merchandisers to review and analyze KPIs and performance reporting

Category Ownership Each role supports defined categories while partnering with Site Merchandisers Knowledge, skills & abilities requirements

“The Company does not provide visa sponsorship for this position. Applicants must be currently authorized to work in the U.S.”

• Bachelor’s degree in Digital Retailing, Merchandising, Marketing, or related field
• 0–2 years of ecommerce or retail experience (multi-channel preferred)
• Experience with ecommerce platforms (e.g., Salesforce Commerce Cloud/Demandware preferred)
• Strong proficiency in Microsoft Office applications
• Exceptional attention to detail and accuracy
• Strong organizational and time management skills
• Effective written and verbal communication skills
• Ability to collaborate cross-functionally and across organizational levels
• Analytical mindset with a desire to learn and improve key business metrics

Competencies & attributes

• Ownership and positive mindset and accountability while driving results
• Ability to manage competing priorities.
• Strong attention to detail and quality
• Customer-centric approach
• Problem-solving and analytical thinking
• Adaptability in a fast-paced, deadline-driven and sometimes ambiguous environment
• Initiative and proactivity (“leaning in” to support broader business needs)

Working conditions & physical requirements

This will be a hybrid role required to be onsite at the corporate office on specified days. The work environment generally involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, retail stores, and residences or commercial vehicles, e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, etc. The work area is adequately lighted, heated, and ventilated. The work is sedentary; however, occasional travel to company locations may be required. Typically, the employee may sit comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items such as papers, files, books, small parts; using a keyboard, driving an automobile, etc. No special physical demands are required to perform the work.

Benefits

We offer a competitive salary and outstanding benefits package that includes medical, dental, vision, life Insurance, paid vacation and sick days, paid holidays, tuition reimbursement and 401(k) with company match. In addition, associates of SBH may take advantage of our in-house salon with complementary services and a varied selection of food options at our corporate campus. Also, featured at our corporate campus, is both a Sally Beauty and CosmoProf Professional onsite store, where associates enjoy a great merchandise discount! #Hybrid