Jobs in the United States

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Added just now
Financial Service Representative
Heights Finance Corporation
Harrisburg, IL
"Since joining Heights Finance as a Branch Manager in 2013, I have enjoyed the benefit of internal transitions and promotions on multiple occasions. Transitioning from my original branch to…
Added just now
AT
Customer Program Manager
Amprius Technologies, Inc.
Fremont, CA
- $120,000 to $160,000 USD / year
We are establishing a dedicated Customer Program Management function within our Commercial organization and are seeking our first Customer Program Manager to help build and scale this…
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Administrative Assistant
Bowhead
Joint Base McGuire-Dix-Lakehurst, NJ
Bowhead seeks a detail-oriented Administrative Assistant to provide full-time onsite administrative support to the telecommunications operations team at Joint Base McGuire-Dix-Lakehurst,…
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Finance & Investment Operations Program Manager, Classified Infrastructure as a Service (CIAAS)
The Tatitlek Corporation
Arlington, VA
The Defense Innovation Unit (DIU) is seeking a collaborative and proactive, mission- driven Program Manager to support the Bridge Program. The Bridge Program plays a central role in…
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Senior Manager, Security, Service Area Operations
Kaiser Permanente
Ontario, CA
In addition to the responsibilities listed below, this senior manager position is also responsible for serving as a leader and security subject matter expert with demonstrated success…
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LH
Full Time - Merchandising Service Associate - Day
Lowe's Home Centers, LLC
Presque Isle, ME
- Full-time
As a Lowe's Merchandising Services Associate, you are a key connection point between Merchandising and Store Operations, allowing us to deliver a great shopping experience in every Lowe's…
Added just now
Event and Sales Manager
THINK FOOD GROUP LLC
Las Vegas, NV
We are seeking a motivated, outgoing, and results-driven Event Sales Manager to support and grow private dining, group events, and special event business across these three concepts.
Added 1 min ago
Housing Focused Case Manager
Hope The Mission
Los Angeles, CA
…path to that foundation requires skilled guidance, consistent support, and someone committed to making it happen. The Housing-Focused Case Manager is that…
Added 1 min ago
Branch Manager
WAC-GA World Finance Company of Georgia, LLC
GA · Marietta South, GA · Lawrenceville, GA · Buford, GA · Douglasville, GA
The Branch Manager also recruits, develops, and leads a high-performing team while maintaining efficient branch operations and strong customer relationships.
Added 1 min ago
SO
OPS OPERATIONS ANALYST I - 64801259
State of Florida
TALLAHASSEE, FL
- $29.61 USD / hour
The incumbent must possess the following:
Added 1 min ago
LH
Full Time - Merchandising Service Associate - Day
Lowe's Home Centers, LLC
Presque Isle, ME
- Full-time
As a Lowe's Merchandising Services Associate, you are a key connection point between Merchandising and Store Operations, allowing us to deliver a great shopping experience in every Lowe's…
Added 1 min ago
LH
Full Time - Merchandising Service Associate - Day
Lowe's Home Centers, LLC
NE
- Full-time
As a Lowe's Merchandising Services Associate, you are a key connection point between Merchandising and Store Operations, allowing us to deliver a great shopping experience in every Lowe's…
Added 1 min ago
Corporate Services Manager
Epic Canning & Bottling Inc
Shreveport, LA
Epic Canning and Bottling is seeking an organized, resourceful, and highly motivated Corporate Services Manager to oversee purchasing, strategic sourcing, supplier management, procurement…
Added 1 min ago
Construction Superintendent | Data Center Interiors
CSM Group
Center, ND
As a leader, the Superintendent must have effective communication skills to build consensus with project team members and stakeholders
Added 1 min ago
Construction Project Manager | Data Center Interiors
CSM Group
Center, ND
The PM must have experience in tenant fit-out (TFO) projects within data center environments · The PM must possess leadership and management qualities; both are required to successfully deliver projects
Added 2 mins ago
LH
Full Time - Merchandising Service Associate - Day
Lowe's Home Centers, LLC
Columbus, OH
- Full-time
As a Lowe's Merchandising Services Associate, you are a key connection point between Merchandising and Store Operations, allowing us to deliver a great shopping experience in every Lowe's…
Added 2 mins ago
LH
Full Time - Merchandising Service Associate - Day
Lowe's Home Centers, LLC
Collierville, TN
- Full-time
As a Lowe's Merchandising Services Associate, you are a key connection point between Merchandising and Store Operations, allowing us to deliver a great shopping experience in every Lowe's…
Added 2 mins ago
LH
Full Time - Merchandising Service Associate - Day
Lowe's Home Centers, LLC
Collierville, TN
- Full-time
As a Lowe's Merchandising Services Associate, you are a key connection point between Merchandising and Store Operations, allowing us to deliver a great shopping experience in every Lowe's…
Added 2 mins ago
LH
Full Time - Merchandising Service Associate - Day
Lowe's Home Centers, LLC
Cedar Rapids, IA
- Full-time
As a Lowe's Merchandising Services Associate, you are a key connection point between Merchandising and Store Operations, allowing us to deliver a great shopping experience in every Lowe's…
Added 2 mins ago
Store Manager
Lowe's Home Centers, LLC
Bedford, VA
The Store Manager manages the overall store operations (i.e., expenses, merchandising standards, compliance, safety, security, and workforce) and those directly helping customers to drive…
Added 2 mins ago
Merchandise Manager
Ulta Beauty, Inc.
Longview, TX
The Merchandise Manager (MM) is responsible for leading through Ulta Beauty’s mission, vision, and values and contributing to a high-performing team that consistently delivers top-line…
Added 2 mins ago
Housekeeper
The Florida Panthers
Fort Lauderdale, FL
…Championships. The organization is led by President of Hockey Operations & General Manager Bill Zito, entering his seventh season, and President of Business Operations Michael White,…
Added 3 mins ago
IP
Assistant Community Manager Manufactured Housing Community and RV Park
Investment Property Group
Puyallup, WA
- $23 to $27 USD / hour
Must have a valid driver's license
Added 3 mins ago
IP
Assistant Community Manager Manufactured Housing Community
Investment Property Group
Richland, WA
- $24 to $28 USD / hour
Must have a valid driver's license
Added 3 mins ago
UB
Merchandise Manager
Ulta Beauty, Inc.
Williamsville, NY
- $19 to $26.5 USD / hour
The Merchandise Manager (MM) is responsible for leading through Ulta Beauty’s mission, vision, and values and contributing to a high-performing team that consistently delivers top-line…

Salesforce, Inc.

Training Strategy Senior Manager

IN, United States
IL, United States
WA, United States

$143,400 to $216,900 USD / year

Apply on salesforce.wd12.myworkdayjobs.com About employer

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Job details

Pay: $143,400 to $216,900 USD / year
Posting language: English
Posted: Nov 10, 2026

Original job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category Employee Success Job Details

About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword - it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Position Overview As a Cloud Success Training Strategist for Commerce with cross-cloud coverage, you set the training strategy for the Commerce customer training ecosystem and for the additional product areas you are asked to support. You connect product direction, customer needs, business priorities, and training evidence to decide where and how Salesforce Training & Certification should invest, and you act as a business advisor who translates business goals into a training strategy with a defensible rationale.

You are a strategic partner to Cloud Success leadership, using data to recommend the most effective training interventions. Your mission is to bridge product innovation and customer value realization, with an emphasis on supporting product adoption and customer retention. You do this in partnership with your functional partners in Curriculum Development, Delivery, and Operations, who own the staffing and execution of the work.

Role scope: Commerce remains the primary area of ownership. Additional cross-cloud coverage is assigned based on business priorities and available capacity, with scope and commitments reviewed regularly. When new areas are introduced, existing priorities and responsibilities are reassessed to ensure a manageable portfolio. This is a defining feature of the role, not a temporary arrangement. The expectations of the role do not change with the areas you cover: the core responsibilities and the definition of success are the same for every area, and you apply them to whichever areas you are asked to support. We are looking for a senior-level strategist who is adaptable across a changing product portfolio and clear about what excellence looks like.

Key Responsibilities

Strategic Partnership & Business Alignment

Training Strategy & Annual Plan: Draft and own the training strategy and annual plan (our V2MOM goal-setting framework) for each area you cover, aligned to Cloud Success leaders' priorities, with shared measures co-owned with those leaders.
Executive Advisory: Act as a specialist partner to Cloud Success leadership, giving data-backed recommendations on training investment, modality, and timing. When a request would be better served another way, make the case with evidence. Where disagreement remains, document the evidence and trade-offs and escalate through established leadership channels.
Business Reviews: Act as the primary training representative in Monthly and Quarterly Business Reviews, presenting training impact data, feature adoption trends, and roadmap alignment.
Shared Commitments: Establish mutual commitments with Cloud Success leaders and escalate unmet dependencies.
Product & Success Integration: Partner with Product, Success, and customer-facing teams to translate product direction, customer feedback, and learning barriers into training strategies that support adoption and customer success. For Commerce, this includes the B2C and B2B Commerce product lines and Agentforce-enabled Commerce capabilities.

Emerging Product Coverage

Emerging Product Areas: Set training strategy for emerging or fast-moving product areas beyond Commerce, as assigned by leadership based on current business priorities, using the same standards you apply to your primary domain. Ramp quickly as coverage areas change.
Cross-Cloud Themes: Partner with other strategists on themes that span clouds (for example Agentforce and shared platform capabilities) so customers see a coherent training path.
Adaptive Prioritization: Work with leadership to revisit what you cover periodically, making the trade-offs between Commerce commitments and emerging needs visible.

Portfolio Strategy & Planning

Demand & Capacity Signal: Forecast demand, recommend portfolio priorities and trade-offs, and communicate capacity needs to functional partners. Raise gaps and risks early so leadership can make an informed decision.
Cadence & Modality: Recommend frequency, cadence, time-zone coverage, and modality mix, from high-touch instructor-led sessions to scalable digital formats, to get the highest return on training resources.
Awareness & Reach: Proactively partner with Cloud Success and Marketing to drive training awareness and reach.
Performance Diagnosis: When audience reach, engagement, or class fill rates (seats filled versus capacity) fall short, lead the cross-functional synthesis of evidence (relevance of the training, delivery timing, awareness) and recommend a strategic response with the functional partners that own execution.
Risk Visibility: Make dependencies, risks, and unmet commitments visible, and escalate unresolved decisions on time.

Training Lifecycle & Data-Driven Decisioning

Strategic Blueprint: Define the strategic need and direction for training initiatives in a Strategic Blueprint: the business justification, target audience, desired outcomes, and strategic acceptance criteria. Curriculum Development owns instructional design, outlines, and production, while the strategist stays engaged as priorities and customer needs evolve, consulting at defined gates.
Portfolio Evaluation: Lead recurring evaluation of the training catalog using a structured framework that weighs business impact, audience reach, and operational efficiency. Recommend whether to maintain, transform, retire, or invest in assets, using evidence from functional partners. Leadership approves major strategic or capacity implications.
Continuous Innovation: Design experiments to test new formats, durations, and engagement tactics, using data to establish what works before it scales.

How Success Is Defined Success is measured by the quality and impact of the training strategy, with accountability focused on outcomes the strategist can control or influence. The expectations are the same for every area covered.

Strategic Alignment: Develop clear, defensible training strategies aligned with business priorities and customer needs, translated into strategic blueprints that Curriculum Development can execute against.
Business Partnership: Provide data-driven recommendations that influence training investments and priorities, with trade-offs documented when recommendations are not adopted.
Risk Visibility: Surface dependencies, capacity gaps, and unmet commitments early, and escalate them on time.
Portfolio Performance: Use performance insights to guide improvements in audience reach, engagement, and effectiveness, in partnership with the teams that own delivery and data.
Business Impact: Demonstrate training's contribution to product adoption and customer success through shared measures.

Qualifications

Strategic Leadership: 10+ years in Customer Education, Strategic Consulting, or Program Management, with experience architecting large-scale learning programs for complex technical products. Experience with commerce, e-commerce, or retail technology (B2C and/or B2B) highly preferred.
Business Acumen: Proven ability to align departmental strategies with executive-level goals and broad business objectives.
Influential Advisory: Ability to build trusted relationships, influence senior stakeholders, and drive cross-functional alignment.
Data Literacy: Proficiency in using product usage data and engagement data to drive a roadmap, identify business risks, and demonstrate impact.
Operational Planning: Experience forecasting demand and communicating capacity needs across multi-modal delivery strategies in global markets.
Cross-Domain Breadth: Ability to ramp quickly on, and balance priorities across, more than one product domain.

Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what’s possible - for yourself, for AI, and the world.

Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.

The typical base salary range for this position is $143,400 - $216,900 annually.

The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.

Apply on salesforce.wd12.myworkdayjobs.com About employer

More about this job

Skills

Salesforce
Curriculum development
Adaptability
Leadership
Prioritization
Performance diagnosis
Program management
Forecasting
Recruitment
Mental health
Procurement
Sales

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Work requirements

Jobs in the United States