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Added 8 mins ago
Senior District Manager, Oncology, Lung Head & Neck
J&J Family of Companies
Horsham, PA
Johnson & Johnson Innovative Medicine is recruiting for a Senior District Manager, Oncology, Lung Head & Neck cancers to be based in the Mid Atlantic District which includes: Washington,…
Added 8 mins ago
Senior District Manager, Oncology, Lung Head & Neck
J&J Family of Companies
Horsham, PA
Johnson & Johnson Innovative Medicine is recruiting for a Senior District Manager, Oncology, Lung Head & Neck cancers to be based in the Upstate NY-MA District which includes: Boston, MA,…
Added 8 mins ago
Senior District Manager, Oncology, Lung Head & Neck
J&J Family of Companies
Horsham, PA
Johnson & Johnson Innovative Medicine is recruiting for a Senior District Manager, Oncology, Lung Head & Neck cancers to be based in the New York City District which includes: NYC, Long…
Added 9 mins ago
Regional Operations Director East
ACRT Inc.
Pittsburgh, PA
…units, projects, or geographic territories. This role provides strategic and tactical direction to Operations Managers and Supervisors to drive operational excellence, financial…
Added 23 mins ago
AU
Director Project Controls, Data Centers
AtkinsRealis USA Inc.
United States
- $200,000 to $250,000 USD / year
…You will be a key face of the company, brand ambassador, and lead for strategic growth and expansion of our full Data Center services . You will also drive our continued growth in the…
Added 41 mins ago
Professional Services, Program Manager
Jobgether
Remote, United States
As a Professional Services, Program Manager, you will lead complex, multi-workstream service engagements, helping strategic customers turn transformation objectives into successful delivery…
Added 1 hour ago
Security Operations Technical Program Manager
Waymo
Tempe, AZ
Lead Security Operations Programs: Lead, plan, and execute strategic program initiatives for the Global Security Operations team.
Added 1 hour ago
Manager, Supplier Development Engineering
SpaceX
Cape Canaveral, FL
This manager will lead Supplier Development Engineering for Starship pads and launch sites and for Falcon/Dragon flight hardware, including the non-flight hardware those programs depend on.…
Added 2 hours ago
C
Program Manager B-52 (WBD) - (Part-Time) - 01.3.11
Credence
Tinker Air Force Base, OK
- Part-time
Credence has an immediate need for a part-time Program Manager B-52 (WBD) at the senior level who will be primarily responsible for supporting the B-52 Stratofortress Division (AFLCMC WBD)…
Added 2 hours ago
Senior Program Manager F-16 WAM (Top Secret)- 211
Credence
WPAFB, OH
Credence has an upcoming need for a Senior Program Manager who will be primarily responsible for supporting the Air Force Life Cycle Management Center WAM (AFLCMC/WAM) directorate, F-16…
Added 2 hours ago
Distribution Sales Manager
Beacon EmbeddedWorks
Eden Prairie, MN
The Distribution Sales Manager is responsible for driving new customer engagements. This is an exciting opportunity for strategic thinkers with strong negotiation skills who like to work…
Added 2 hours ago
Senior Project Manager
Crawford Architects, LLC
San Antonio, TX
The Senior Project Manager serves as the municipality’s lead advisor for complex, developer-led capital projects that advance public objectives. The role oversees planning, procurement,…
Added 2 hours ago
BR
Store Lead (Store Manager) - ID032--Chinden Linder - Meridian, ID 83646
Black Rock Coffee Bar
Meridian, ID
- From $12.5 USD / hour
Position Overview. As the Store Lead, you are responsible for creating an environment where Team Members can grow, Guests feel welcomed and connected, and the store consistently delivers…
Added 3 hours ago
Program Manager, Transformation Office
AVEVA Solutions
Philadelphia, PA
The Program Manager will lead strategic transformation programs within AVEVA's Transformation Office, driving initiatives that improve business performance across people, process, and…
Added 3 hours ago
Manager of Strategy Innovation
Coventry
Remote, United States
Coventry is hiring a Manager of Strategy & Innovation to be the Chief Strategy & Ventures Officer's right hand on the highest-leverage strategic, financial, and transformation work across…
Added 3 hours ago
Manager of Strategy Innovation
Coventry
Remote, United States
Coventry is hiring a Manager of Strategy & Innovation to be the Chief Strategy & Ventures Officer's right hand on the highest-leverage strategic, financial, and transformation work across…
Added 3 hours ago
C
Event and Partner Marketing Manager
Coursedog
Remote, United States
- $120,000 to $140,000 USD / year
As the Event and Partner Marketing Manager at Coursedog, you'll lead event strategy and execution across our full portfolio - from large tradeshows and user conferences to high-touch…
Added 3 hours ago
EC
Commercial Engineer and Codes & Standards Manager
Eaton Corporation
Ellisville, MO
- $146,000 to $215,000 USD / year
The primary function of the Commercial Engineering and Codes & Standards Manager is to lead Bussmann's customer-facing technical organization and its codes & standards agenda: winning…
Added 3 hours ago
Digital Program Management Sr Manager
The Freeman Company
IL · NV · TX
We are seeking a Digital Program Management Senior Manager to lead how our Digital Commerce organization plans, governs, and delivers its portfolio of programs. Reporting to the VP, Digital…
Added 3 hours ago
Director of Marketing & Communications - Hope Reins
Armstrong McGuire
Raleigh, NC
Hope Reins seeks a strategic, collaborative, and mission-driven leader to serve as its next Director of Marketing & Communications. The ideal candidate will develop and execute…
Added 3 hours ago
UO
Executive Assistant
University of Colorado Denver
Boulder, CO
- $80,000 to $98,000 USD / year
…Chancellor for Student Life, the Executive Assistant and Operations Manager serves as a strategic administrative support partner to the Vice Chancellor and a key team member within the…
Added 4 hours ago
Store Manager
AutoZone
Troutman, NC
As a Store Manager at AutoZone, you'll lead daily operations and inspire your team to deliver outstanding customer experiences in a high-energy retail environment. This role blends hands-on…
Added 4 hours ago
Program Manager - Alexandria, VA
Military Spouse Jobs & VetJobs
United States
Akima Data Management is seeking a highly qualified Program Manager to lead a multidisciplinary team supporting mission-critical cybersecurity, information technology, and operational…
Added 4 hours ago
Program Manager, Leadership Development Programs
Consigli Construction
Remote, United States
In collaboration with the Sr. Manager of Talent Development, the Program Manager, (Leadership) Development Programs will assist in leading, growing and executing organizational leadership…
Added 4 hours ago
Workstream Project Manager, Revenue Cycle
FMS USA Fresenius Mgmt Services Inc
Remote, United States
Lead project management efforts across Revenue Cycle Design Leads, revenue cycle SMEs, analysts, operational stakeholders, vendor partners, and ITS resources to ensure program objectives,…

Salesforce, Inc.

Customer Success Manager, Senior Manager - Core Clouds

TX, United States
IL, United States
WA, United States
IN, United States

$150,100 to $247,900 USD / year

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Job details

Pay: $150,100 to $247,900 USD / year
Experience: 5-6 years experience supporting customers using Sales Cloud and Service Cloud, with certifications in Sales Cloud Consultant, Service Cloud Consultant and Advanced Administrator.
Posting language: English
Posted: Nov 2, 2026

Original job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category Customer Success Job Details

About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword - it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Experience

The Customer Success Manager, Senior Manager is a highly strategic and experienced individual contributor responsible for driving quantifiable business impact across our most complex, often multi-org Signature customers. This role acts as a primary strategic partner who maintains a continual focus on the customer’s business goals to improve their adoption, technical health, and expertise to realize the maximum value out of their Salesforce investment.

“Location availability varies by vertical. Please indicate your target vertical and location in your application.”

Preferred experience in supporting customers in the following industries:

Financial Services (FINS) – Works with banking, insurance, wealth management, and other financial services organizations to support digital transformation, regulatory compliance, and improved customer and member outcomes through the Salesforce platform. Direct experience with Financial Services Cloud is preferred. Location: NY Metro preferred

What You'll Actually Be Doing

Strategic Accountability and Account Leadership

ROI-Driven Engagement: Determine when and how to engage clients based on calculated ROI, ensuring all activities translate directly into tangible value for the customer. Craft a clear engagement charter with specified goals and metrics to ensure alignment across internal and external teams.
Complex Program Management: Effectively own the Signature experience across complex, multi-org customers, integrating customer priorities and timelines into comprehensive success plans.
Resource Mobilization: Act as the central resource for the team and the customer, proactively taking ownership of customer needs and drawing expert resources into customer situations as needed. Align the Account Success team and internal stakeholders around the customer’s business and technical goals.

Trusted Advisory and Executive Influence

Advanced Stakeholder Management: Cultivate and maintain relationships with customer IT and business executive leadership, demonstrating a genuine commitment to customer goals. Drive consensus and influence key internal and external stakeholders to engage in the process.
Business Insight: Combine expert Salesforce knowledge with deep business insight to deliver effective recommendations and advance the customer’s core business goals. Amplify the voice of the customer with internal teams, and mentor team members.

Domain Expertise and Risk Mitigation

Risk Management: Act as the leader in identifying problems. Leverage the Red Accounts Escalation Play and Case Oversight & Incident Management processes when high-value renewals or Go-Live dates are at risk. Question assumptions to uncover root causes and reveal new opportunities rather than just treating symptoms.
AI Governance & Guardrails: Guide customers through governance frameworks, best practices for Trust Layer, and implementation of safety-by-design principles.

You're Our Person If...

Experienced business professional, preferably with 5-6 years of relevant industry expertise in Customer Success, SaaS platform use, or related strategic consulting fields.
Exceptional communication and presentation skills with a demonstrated ability to influence effectively at all levels, including executive and C-level. Ability to handle objections, navigate complicated discussions, and drive alignment.
5-6 years experience supporting customers using Sales Cloud and Service Cloud, with certifications in Sales Cloud Consultant, Service Cloud Consultant and Advanced Administrator.
Knowledge of advanced features:Sales Cloud: Sales Engagement, High Velocity Features, Einstein AI (lead/opportunity scoring, forecasting)Service Cloud: Omni-Channel, Service Cloud Voice, Digital Engagement (messaging, chat), Field Service Lightning, Einstein AI (case routing, chatbots, predictive service)

Even Better If...

Additional Salesforce product certifications are a plus (AI Associate, Platform App Builder, Data 360 Specialist, Agentblazer, CPQ Specialist, Field Service Consultant, Slack).
Experience with Einstein for Sales (lead scoring, opportunity insights, activity capture) and Service (case classification, article recommendations, next base actions).
Strong understanding of Sales Cloud (sales effectiveness, revenue operations strategy, territory management, collaborative forecasting, pipeline inspection tools) and Service Cloud (customer service transformation, contact center operations, telephony integrations, IVR systems, workforce management tools), with experience supporting enterprise sales organizations and complex sales processes.
Understanding of sales (MEDDIC, Challenger, Solution Selling) and service (ITIL, customer success frameworks) methodologies, and knowledge of Agentforce SDR & Service Agent and AI-powered selling/service capabilities.

Note: This role is office-flexible, and the expectation is to be in-office a minimum of three (3) days per week.

Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what’s possible - for yourself, for AI, and the world.

Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.

The typical base salary range for this position is $150,100 - $227,000 annually. Your recruiter can share more about the specific salary range for the job location during the hiring process.

There is a different range applicable to specific work locations. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role in those locations is $180,200 - $247,900 per year. Your recruiter can share more about the specific salary range for the job location during the hiring process.

The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.

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