Jobs in the United States

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Added 1 min ago
Program Manager, Data
Unum Group
Atlanta, GA · Chattanooga, TN · Portland, ME
This is a campus-based position requiring 3 days per week onsite
Added 2 mins ago
Port Planner
BAE Systems
Wallops Island, VA
U.S. Navy Combat Systems Maintenance Manager (CSMM) qualification.
Added 2 mins ago
F-35 Structures Prognostics and Health Management Principal Engineer (Reporting Lead)
BAE Systems
Fort Worth, TX
Clearly communicating the SPHM team and program technical status to the F-35 SPHM Team Manager
Added 2 mins ago
Agentic Workflow Engineer
Western Governors University
Salt Lake City, UT
Constructs and communicates solution designs, project status, risks, and business outcomes to technical and non-technical stakeholders at all levels of the organization.
Added 2 mins ago
Assistant Project Manager
Cumming Management Group, Inc.
USA Home Office, TX · USA Client Site, TX
As an Assistant Project Manager, you will play a pivotal role in supporting the successful execution of construction projects from inception to completion. Collaborating closely with…
Added 2 mins ago
Project Manager K-12
Cumming Management Group, Inc.
USA Home Office, TX · USA Client Site, TX
As a Project Manager, you will be responsible for leading and managing the successful execution of projects from inception to completion. You are responsible for managing, coordinating, and…
Added 2 mins ago
CM
Senior Project Controls Manager
Cumming Management Group, Inc.
San Diego, CA
- $115,100 to $153,500.02 USD / year
We are hiring a Senior Project Controls Manager in Oceanside, CA to oversee cost and schedule for a high-profile client in the biotech space. Come join our team!
Added 3 mins ago
MI
Lead Construction Project Manager (53675)
MIRACORP INC
Austin, TX
- $110,000 to $120,000 USD / year
The Lead Project Manager provides senior level leadership for complex federal construction, rehabilitation, and facilities programs. This role serves as the primary liaison between the…
Added 4 mins ago
Associate Product Manager
Copart, Inc
Dallas, TX
The Associate Product Manager will support product discovery and delivery while building the foundational skills required to lead Copart products.
Added 4 mins ago
Operations Manager, Start Center – Aerospace Materials
Sierracin/Sylmar Corporation
United States
Are you a passionate and driven Operations Manager who is looking to take their career to new heights? Then look no further than this opportunity with PPG's Aerospace business! We are…
Added 6 mins ago
A
Senior Engagement Manager
Aviatrix
United States
- $135,024 to $158,852 USD / year
As a Senior Engagement Manager at Aviatrix, you’ll lead time-boxed delivery engagements for new and existing customers, taking them from signed deal to measurable value. You’re the bridge…
Added 7 mins ago
SI
CIC Strategic Programs Senior Architect
Salesforce, Inc.
IL · WA · IN
- $150,100 to $227,000 USD / year
Make day-to-day decisions on Comms & Enablement scope, content, and timing. Escalate cross-program issues to the manager and T&P Technology Program Managers.
Added 7 mins ago
SI
Field Marketing Manager
Salesforce, Inc.
CA · WA
- $94,000 to $155,200 USD / year
…networking platform for Salesforce customers. As the Field Marketing Manager, you will plan and run regional programs that turn MeshMesh awareness into pipeline, working side by side with…
Added 7 mins ago
SI
FINS IDO Manager
Salesforce, Inc.
Remote, United States
- $182,770 to $269,080 USD / year
Role Description: We are looking for a strong release manager to join our SE team, responsible for the Financial Services AMER Industry Demo Org. In this role you would own the demo…
Added 8 mins ago
Systems Test Engineer 3
United Launch Alliance
Centennial, CO
This position will support the ULA Enterprise through being a System Test Project Manager, driving test execution of launch vehicle systems. This candidate will report to the Airborne…
Added 8 mins ago
V
Product Manager (Staff)
Vendelux
New York City, NY
- $168,000 to $205,000 USD / year
Vendelux is looking for a Staff Product Manager to own the strategy and roadmap for our newest product, across customer-facing workflows, internal tooling and AI-native experiences, and to…
Added 8 mins ago
V
Product Manager (Senior)
Vendelux
New York City, NY
- $151,000 to $186,000 USD / year
Vendelux is looking for a Senior Product Manager to own the roadmap for our newest product, across customer-facing workflows, internal tooling and AI-native experiences. You will turn…
Added 8 mins ago
FM
Program Director
Forward Montana
Missoula or Bozeman, MT
- From $75,000 USD / year
Directly manage and support the development of two Senior Organizing Managers, our Special Programs Manager, and our Deputy Program Director of Indian Country with an eye towards staff…
Added 9 mins ago
OH
Small Business Program Manager (Procurement)
Opportunity Home San Antonio
San Antonio, TX
- $62,653.5 USD / year
The Small Business Program Manager ensures Section 3/Small Business implementation, monitoring, compliance, works with all departments and contractors to provide economic opportunities for…
Added 9 mins ago
BB
Business Risk & Control Manager – Consumer Deposits and Payments
Busey Bank
Leawood, KS · Schaumburg, IL · Burr Ridge, IL · Champaign, IL · Scottsdale, AZ · Glenview, IL · Carmel, IN · Fort Myers, FL
- $98,000 to $140,000 USD / year
The Consumer Business Risk & Compliance Manager creates, facilitates, and executes risk and control frameworks within the Consumer Payments and Deposits departments of Busey Bank. This…
Added 11 mins ago
CF
Information Security Analyst I
Chartway Federal Credit Union
Virginia Beach, VA · South Jordan, UT
- $31.25 to $40.87 USD / hour
CompTIA Security+ certification required · Candidates must have a good credit history for consideration
Added 12 mins ago
Senior Manager, HPC Marketing- Rare Disease
Alfasigma
Morristown, MN
As we continue to grow, we are seeking a Sr. Brand Manager, HPC for our Rare Disease Marketing team. This is a hybrid position with office hours in Morristown, NJ.
Added 14 mins ago
Forming Department Manager
Corning Incorporated
Canton, NY
The Forming Department Manager is responsible for providing technical input and solutions for improving productivity and efficiencies in Forming, Reforming, Fluoride crystals, and the mason…
Added 14 mins ago
Manager Internal Audit
Health Care Service Corp.
Chicago, IL · Helena, MT · Oklahoma City, OK · Richardson, TX
This is a Flex (Hybrid) role: 3 days in office; 2 days remote
Added 14 mins ago
U
Senior Strategy and Operations Manager, Delivery
Uber
New York City, NY
- $131,000 to $145,000 USD / year
In this Operations Manager role, you will help shape the strategy and optimize Delivery operations in one of our verticals across Eater (consumer), Courier (supply partner), Marketplace,…

Salesforce, Inc.

CIC Strategic Programs Senior Architect

IL, United States
WA, United States
IN, United States

$150,100 to $227,000 USD / year

Apply on salesforce.wd12.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Pay: $150,100 to $227,000 USD / year
Posting language: English
Posted: Nov 12, 2026

Original job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category Customer Success Job Details

About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword - it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

What You'll Be Doing & Why It Matters

As a Senior Architect on the Customer Success Readiness & Comms team, you make sure Salesforce's infrastructure, platform, and security changes land smoothly for customers, partners, Support, and the field. You own the strategy, communications, and enablement across multiple concurrent infrastructure and product changes. You become the Subject Matter Expert, with a deep understanding of every behavior change, enforcement date, and extension path. You distill and share what you know internally and externally before customers feel the change.

You are the connective thread between Product Management, Engineering, Support, Security, and the field. You translate complex infrastructure, platform, and security changes into clear knowledge articles, playbooks, customer communications, and training. You also represent the customer and Support voice back into the product and program teams, so readiness gaps are found and closed early.

Core Responsibilities & Scope

Assess readiness and prerequisites for critical product changes owned by the Identity and Developer Platform teams. Track status, dependencies, and risks in a project management tool.
Own the comms and enablement plan across a long-term project that includes multiple critical product changes. Set milestones, track delivery against enforcement dates, and escalate risks early.
Author, publish, and maintain customer-facing knowledge articles on help.Salesforce. Work with content writers and use the official publishing process.
Build and maintain internal Support knowledge articles, FAQs, and playbooks so Support is ready before enforcement dates.
Create and send comms and enablement assets: customer emails, internal Slack announcements, internal slides, and training. Follow a documented review and approval process for these assets.
Co-own the field-facing asset that is the primary internal resource on upcoming security-related product changes.
Lead the weekly Support swarm leads call with Support comms and enablement partners.
Present in an internal webinar series. Schedule, prepare, and support customer webinars (PMs usually present; you present and answer FAQs as needed).
Identify recurring themes from incoming questions, and feed them back into content and product feedback.
Define the comms and enablement approach for customer extension and self-service experiences. Cover when customers should use them, plus Support's role and edge cases.
Make day-to-day decisions on Comms & Enablement scope, content, and timing. Escalate cross-program issues to the manager and T&P Technology Program Managers.
Aggregate feedback and insights across Product, Engineering, Support, and the field to surface emerging risks and inform cross-functional decisions.
AI-First Delivery & Productivity Strategy: Drive the strategic scaling and champion the adoption of authorized AI technologies throughout your deliverables.

Minimum Requirements

5+ years in a Customer Success, Product Management, Technical Program Management, Product Marketing/Enablement, or similar individual contributor role in the SaaS industry.
Hands-on understanding of the Salesforce platform.
Preferred, not required: working knowledge of identity and security concepts, such as OAuth flows (username-password, user-agent, device, refresh tokens), Connected Apps / External Client Apps, SSO, MFA, and SOAP login().
Experience driving release, readiness, or change-management motions for high-impact, customer-facing changes, ideally security or platform changes with enforcement dates.
Proven record of writing customer-facing and internal support content (knowledge articles, FAQs, playbooks, customer emails, release communications) that is accurate, clear, and usable by non-experts.
Experience enabling Support, Success, and field teams through training, webinars, and canvases or other enablement assets.
Experience working with technical and non-technical stakeholders across Product, Engineering, Support, Security, and GTM. Able to turn technical detail into clear, actionable guidance.
Demonstrated expertise in AI productivity tools, paired with a strategic, practical vision for leveraging them in forecasting, documentation, and tracking.

Skills & Expertise

Executive and Written Communication: Strong oral and written communication. Proven record of presenting to and updating internal and external stakeholders, including executives and customers.
Technical Translation: Can take complex infrastructure and product changes and make them understandable to Support, the field, and customers.
Cross-Functional Collaboration: Can partner across Product Management and Engineering, Support, and Security teams to align priorities and drive coordinated execution.
Program Management and Execution: Can manage multiple concurrent workstreams, trackers, and deadlines. Keeps handoffs and approvals clean and holds stakeholders accountable.
Prioritization Agility: Shifts focus when enforcement dates, scope, or product readiness change. Manages through ambiguity (for example, processes still in development).
Critical and Strategic Thinking: Synthesizes input from many sources, spots themes and risks, and turns them into actionable plans.
Decision Quality: Makes sound decisions from analysis, experience, and judgment under competing priorities.
Conflict Management and Negotiating: Handles disagreements on scope, timing, and messaging with minimal noise. Wins buy-in without damaging relationships.
Drive for Results / Action Oriented: Has a bias for action. Pushes self and others to deliver on time with high quality.
Data-Informed Decision Making: Uses quantitative and qualitative data (support case themes, channel questions, readiness status) to improve content and approach.
Business Acumen: Understands the customer, Support, and partner impact of forced product changes, and balances Salesforce goals with adoption and customer friction.

Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what’s possible - for yourself, for AI, and the world.

Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.

The typical base salary range for this position is $150,100 - $227,000 annually.

The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.

Apply on salesforce.wd12.myworkdayjobs.com About employer

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Jobs in the United States