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Senior Federal Program Manager
Microsoft
DC · Washington, DC · Washington
- $101,800 to $207,600 USD / year
Microsoft is seeking a Senior Federal Program Manager (Individual Contributor) - US Federal Civilian. As a program manager, you will:
Added 1 min ago
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Critical Environment Program Manager
Microsoft
WA · Quincy, WA · Quincy
- $84,400 to $186,600 USD / year
…that powers our cloud services. As a CO+I Critical Environment Program Manager, you will perform a key role in delivering the core infrastructure and foundational technologies for…
Added 1 min ago
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Technical Program Manager - New Product Introductions
Microsoft
United States
- $142,800 to $304,200 USD / year
The Technical Program Manager - New Product Introductions in the New Product Introductions team on Microsoft's security portfolio will strengthen launch readiness and execution across the…
Added 1 min ago
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Business Program Manager
Microsoft
United States
- $97,600 to $206,400 USD / year
As a Business Program Manager, you will collaborate across Global Partner Solutions, product marketing, engineering, finance, compliance, legal, and support to help define the future of…
Added 2 mins ago
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Research Intern - Research in Software Engineering, ML Systems, Agents
Microsoft
WA · Redmond, WA · Redmond
- $6,810 to $14,610 USD / month
…engineers, who pursue innovation in a range of scientific and technical disciplines to help solve complex challenges in diverse fields, including computing, healthcare, economics, and the…
Added 15 mins ago
WC
Academic Curriculum Manager
Waukesha County Technical College
Pewaukee, WI
- $82,600 to $92,880 USD / year
Join our team as the Academic Curriculum Manager and play a key leadership role in shaping innovative, high-quality academic programs that support student success and meet the evolving…
Added 17 mins ago
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IT Investment & Economic Business Case Project Manager
Jobgether
Remote, United States
- $115,500 to $180,525 USD / year
10+ years of experience in investment analysis, economic or business case development, program and project financial support, portfolio management, IT project delivery, or technical…
Added 18 mins ago
DC
Project Engineer Manager
Dane County
Madison, WI
- $47.83 to $63.65 USD / hour
…effective communication with consulting firms and serves as Project Leader on various teams. Develops, prepares and analyzes Division work plans. Maintains all project-related billing and…
Added 26 mins ago
Product Ops Manager - Supply Chain Capability Enablement
Target Enterprise Inc
Minneapolis, MN
Project or program management experience - Ability to successfully manage one or multiple initiatives utilizing a wide variety of project management tools and resources (SmartSheet,…
Added 27 mins ago
Construction Manager- Utility Scale Solar
Aerotek
Dallas, TX
…days a week (additional $500 a week) Summary The Construction Manager is responsible for leading on-site construction activities, ensuring tracker systems and associated scopes are…
Added 35 mins ago
K&I Premium Services Manager
Ogletree Deakins
Greenville, SC
Ogletree Deakins’ Knowledge and Innovation (“K&I”) department has an opportunity for a highly skilled and motivated Manager to join the K&I Premium Services team. K&I Premium Services…
Added 40 mins ago
CH
Senior Sales Manager | The Somm
Columbia Hospitality Inc
Woodinville, WA
- $90,000 USD / year
Additional job functions may be assigned based on the property’s business needs as determined by the General Manager and Seattle Support Center Leadership.
Added 45 mins ago
CO
Civil Engineering Technician I/II/III - Capital Projects Engineering- CPE
City of Santa Rosa
Santa Rosa, CA
- $47.1 to $57.19 USD / hour
…IS AN EXCITING OPPORTUNITY FOR THOSE SEEKING TO APPLY THEIR TECHNICAL EXPERTISE IN A DYNAMIC CAREER PROVIDING CRITICAL SERVICES TO OUR LOCAL…
Added 46 mins ago
Human Resources Manager
Somerton School District #11
Somerton, AZ
Added 46 mins ago
Construction Integration Manager 5
Insight Global
Goodyear, AZ
Typically someone who combines technical infrastructure experience, project/program management expertise, and construction/vendor coordination skills.
Added 46 mins ago
Product Manager, Claims Automation & Integrations , On-Road Incident Management (ORIM)
Amazon
Tempe, AZ
Experience in product, program, or project management in leading cross-functional teams in delivery of major new products or services
Added 46 mins ago
Supply Chain Manager I, GTS Field
Amazon
Tempe, AZ
2+ years of program or project management experience
Added 47 mins ago
Manager, Clinical Laboratory
Abbott
Phoenix, AZ
The Manager, Clinical Laboratory manages the overall daily clinical laboratory operations and develops procedures to ensure safety, quality, and accuracy of results. This position oversees…
Added 47 mins ago
Principal Aftermarket Technical Product Manager
GE Aerospace
Phoenix, AZ
As Principal Technical Product Manager – Aftermarket, you will own the product vision, strategy and roadmap for the digital solutions that support the Service & Repair value streams in…
Added 47 mins ago
EG
Business Systems Analyst (BSA)
Eliassen Group
Phoenix, AZ
- $70 to $80 USD / hour
…communications, and organizational execution. This is not a traditional technical BSA or Project Manager role. The ideal candidate operates as a strategic generalist, helping create…
Added 48 mins ago
SR
Principal/Staff Technical Program Manager, Engineering
Simbe Robotics
United States
- $165,000 to $230,000 USD / year
We're hiring a Technical Program Manager to be the connective tissue across this system: the person who can see the full dependency graph, from a hardware decision through the robot's…
Added 51 mins ago
Sr. Software Technical Support Manager
Jobgether
Remote, United States
We are seeking an experienced Senior Software Technical Support Manager to provide strategic technical support for a Federal Government delivery and retail systems program.
Added 51 mins ago
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Project Manager 1 - Substation (STATCOM)
Jobgether
Remote, United States
- $100,019 to $152,807 USD / year
…all applications and next steps. Our partner is looking for a Project Manager 1 - Substation (STATCOM) based in the United…
Added 51 mins ago
External Audit Consultant
Jobgether
Remote, United States
Cross-reference SOX Risk Control Matrices against information security program standards and procedures, documenting findings and recommendations.
Added 53 mins ago
Mechanical Engineer II or III
Integrated Production Systems, Inc
ARLINGTON, TX
…U.S. Department of War (DoW) programs. This role applies broad technical experience to design, develop, analyze, and optimize mechanical systems while meeting ISO standards, federal…

Salesforce, Inc.

Escalation Manager

IL, United States
WA, United States
IN, United States
TX, United States

$94,000 to $177,600 USD / year

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Job details

Pay: $94,000 to $177,600 USD / year
Posting language: English
Posted: Nov 5, 2026

Original job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category Program & Project Management Job Details

About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword - it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Role Overview The Escalation Manager acts as incident commander for critical customer issues, engaging the right resources quickly. The role is hands-on and balances authoritative and collaborative modes depending on the situation.

You will build strong relationships with customers and with teams across Salesforce. These include Support for all cloud products, Engineering (Site Reliability, Customer Centric Engineering, Technology Communications, Readiness), CSIRT, Sales, Consulting, QA, Program Management, and Product Management.

The role has an operational focus on prevention. You will learn from cases and incidents and partner with other teams on initiatives that reduce or eliminate customer impact.

Key Responsibilities

Own critical issues and Sev 1s across all clouds, and drive them to resolution with the appropriate teams.
Represent Salesforce on customer bridges and engage customers to drive operational excellence.
Manage incidents to meet targets for customer satisfaction, employee satisfaction, service levels, resolution time, and project deadlines.
Coordinate warm handoffs with other GEO and weekend escalation managers.
Build trusted partnerships with Infrastructure, Engineering, Operations, Technical Support, Customer Success, Industry and Partners, and Sales Leadership to ensure company-wide alignment.
Lead retrospectives to identify process improvements, and continuously improve service delivery.
Deliver operational reports with qualitative and quantitative analysis of business performance.

Qualifications

Degree or equivalent practical experience. We assess experience from any setting, such as work, military, volunteer, or leadership roles, based on the skills and behaviors this role requires.
7+ years in a technical support environment, handling highly sophisticated issues.
5+ years in support management, critical issue management, and incident response in a high-growth software or hardware technology organization.
Strong cloud and infrastructure technology and delivery experience. Technical literacy is required, and deep knowledge of multi-tenant cloud systems and complex infrastructure is highly desirable.
Experience managing customer concerns across multiple partners, including customers and product teams.
Familiarity with incident management frameworks (ITIL, NIMS, NIST, SANS, etc.).
Understanding of Salesforce product offerings is strongly preferred.

Core Skills & Competencies

Incident command: Leads and prioritizes multiple critical issues at once, remotely and on customer bridges, with a high level of operational urgency.
Executive communication: Exceptional C-level written and verbal skills. You tailor your message to the audience and explain technical issues to engineers and executives alike.
Collaboration and influence: Builds productive relationships across the Critical Incident Center, partner organizations, and matrixed teams. You influence others to lead projects without formal authority.
Project management and rigor: Strong operational discipline, with the ability to lead cross-functional work to results.
Ownership: Self-motivated and takes initiative. You own outcomes, run programs with minimal direction, and escalate obstacles proactively.
Service mindset: Customer-centric and focused on quality of service and continuous improvement.

What We're Looking For

We want someone who balances strategic thinking with operational execution, and who:

Thrives under pressure. You stay composed in fast-paced, high-stakes situations, de-escalate tension, and lead with clarity and authority.
Thinks in root causes. You want to understand why an escalation happened and prevent the next one. You connect individual cases to team and organizational outcomes.
Designs bespoke solutions. You apply creative problem-solving to non-standard situations while preserving trust and relationships.
Builds trust in tough moments. You set clear expectations and communicate with empathy, professionalism, and respect, even when things get hard.
Operates with urgency and autonomy. You make decisions quickly, commit organizational resources when needed, and keep moving through ambiguity and shifting demands.
Orchestrates across teams. You mobilize Engineering, SRE, Product, Support, CSIRT, and Sales around a shared goal, and you mediate conflicting priorities.
Challenges the status quo. You make bold, well-reasoned recommendations and advocate for the customer, while staying open to other viewpoints.
Embraces AI and new technology. You adopt emerging tools to solve problems and work more effectively, and you inspire peers to do the same.

Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what’s possible - for yourself, for AI, and the world.

Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.

The typical base salary range for this position is $94,000 - $177,600 annually.

The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.

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