Jobs in the United States

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Added 1 min ago
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Maintenance Manager
GPAC
Little York, IL
- $110,000 to $115,000 USD / year
gpac is partnered with a growing, family-owned pet food manufacturer seeking an experienced Maintenance Manager to lead the maintenance department at their Central, IL facility.
Added 1 min ago
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Maintenance Manager
GPAC
Galesburg, IL
- $110,000 to $115,000 USD / year
gpac is partnered with a growing, family-owned pet food manufacturer seeking an experienced Maintenance Manager to lead the maintenance department at their Central, IL facility.
Added 1 min ago
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Maintenance Manager
GPAC
Gladstone, IL
- $110,000 to $115,000 USD / year
gpac is partnered with a growing, family-owned pet food manufacturer seeking an experienced Maintenance Manager to lead the maintenance department at their Central, IL facility.
Added 2 mins ago
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Maintenance Manager
GPAC
Aledo, IL
- $110,000 to $115,000 USD / year
gpac is partnered with a growing, family-owned pet food manufacturer seeking an experienced Maintenance Manager to lead the maintenance department at their Central, IL facility.
Added 3 mins ago
S
Retail Operations Manager
Sodexo
MARION, IN
- $66,895 to $86,570 USD / year
…achieved through the work of others and typically depend on the manager's ability to influence and negotiate with parts of the organization. Progression within Career Band reflects…
Added 3 mins ago
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Employee Benefits Account Manager
GPAC
Dayton, OH
- $55,000 to $80,000 USD / year
The Employee Benefits Account Manager oversees a portfolio of small-group employee benefits clients, building strong relationships and delivering exceptional service throughout the account…
Added 4 mins ago
Associate Director - Technical Data Product Owner
Lilly
Indianapolis, IN
Partner with business stakeholders to translate business goals into actionable product capabilities and technical requirements.
Added 4 mins ago
Market Development Manager
Keurig Dr Pepper
Indianapolis, IN
The Market Development Manager (MDM) will provide strategic planning, market activation and account/market analytics for the assigned KDP DSD area. The position will actively identify local…
Added 4 mins ago
Associate Director - Medical Omnichannel Web Capabilities
Lilly
Indianapolis, IN
…migration onto Lilly’s enterprise web platform (Adobe Experience…
Added 6 mins ago
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Sr. Systems Engineer – AI Gateway Platform
Jobgether
Remote, United States
- $125,000 to $180,000 USD / year
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sr. Systems Engineer – AI Gateway Platform based in the…
Added 8 mins ago
Assistant Store Manager
The Men's Wearhouse, LLC
Birmingham, AL · Birmingham
As an Assistant Store Manager, you will partner with your Store Manager to support store team members to achieve sales performance expectations through active coaching, development of a…
Added 8 mins ago
JA
Store Lead
Jos. A. Bank Clothiers, LLC
Roanoke, VA · Cave Spring, VA · Cave Spring
- $16 to $20 USD / hour
As a Store Lead, you will partner with your Store Manager to support store team members to achieve sales performance expectations through active coaching, development of a team selling…
Added 8 mins ago
Store Lead
The Men's Wearhouse, LLC
Roanoke, VA · Roanoke
As a Store Lead, you will partner with your Store Manager to support store team members to achieve sales performance expectations through active coaching, development of a team selling…
Added 8 mins ago
Store Lead
The Men's Wearhouse, LLC
Covington, LA · Covington
As a Store Lead, you will partner with your Store Manager to support store team members to achieve sales performance expectations through active coaching, development of a team selling…
Added 8 mins ago
Store Lead
The Men's Wearhouse, LLC
Rock Hill, SC · Rock Hill
As a Store Lead, you will partner with your Store Manager to support store team members to achieve sales performance expectations through active coaching, development of a team selling…
Added 8 mins ago
TM
Store Lead
The Men's Wearhouse, LLC
Toms River, NJ · Toms River
- $18.28 to $23.76 USD / hour
As a Store Lead, you are expected to partner with your Store Manager (SM) to provide support in assisting the store team members to achieve sales performance expectations through active…
Added 8 mins ago
Store Lead
The Men's Wearhouse, LLC
Lees Summit, MO · Lee's Summit, MO · Lee's Summit
As a Store Lead, you will partner with your Store Manager to support store team members to achieve sales performance expectations through active coaching, development of a team selling…
Added 8 mins ago
Retail Key Holder
K&G Men's Company LLC
San Antonio, TX · San Antonio
As a Retail Key Holder, you will partner with your Store Manager to support store team members to achieve sales performance expectations through active coaching, development of a team…
Added 8 mins ago
Store Lead
The Men's Wearhouse, LLC
Round Rock, TX · Round Rock
As a Store Lead, you will partner with your Store Manager to support store team members to achieve sales performance expectations through active coaching, development of a team selling…
Added 8 mins ago
JA
Store Lead
Jos. A. Bank Clothiers, LLC
Framingham, MA · Framingham
- $17.13 to $22.28 USD / hour
As a Store Lead, you will partner with your Store Manager to support store team members to achieve sales performance expectations through active coaching, development of a team selling…
Added 8 mins ago
Store Lead
The Men's Wearhouse, LLC
Louisville, KY · Louisville
As a Store Lead, you will partner with your Store Manager to support store team members to achieve sales performance expectations through active coaching, development of a team selling…
Added 8 mins ago
Store Lead
The Men's Wearhouse, LLC
Tucson, AZ · Tucson
As a Store Lead, you will partner with your Store Manager to support store team members to achieve sales performance expectations through active coaching, development of a team selling…
Added 12 mins ago
Marketing Manager
Smiths Group
Springfield, MA
Titeflex is a global leader in creating and adapting fluid and gas management products and quality programs,Titeflex expertise can be traced to its aerospace roots at the dawning of the…
Added 12 mins ago
Marketing Manager
Smiths Group
Houston, TX
Titeflex is a global leader in creating and adapting fluid and gas management products and quality programs,Titeflex expertise can be traced to its aerospace roots at the dawning of the…
Added 12 mins ago
Marketing Manager
Smiths Group
Romeoville, IL
Titeflex is a global leader in creating and adapting fluid and gas management products and quality programs,Titeflex expertise can be traced to its aerospace roots at the dawning of the…

Salesforce, Inc.

Escalation Manager

IL, United States
WA, United States
IN, United States
TX, United States

$94,000 to $177,600 USD / year

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Job details

Pay: $94,000 to $177,600 USD / year
Posting language: English
Posted: Nov 5, 2026

Original job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category Program & Project Management Job Details

About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword - it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Role Overview The Escalation Manager acts as incident commander for critical customer issues, engaging the right resources quickly. The role is hands-on and balances authoritative and collaborative modes depending on the situation.

You will build strong relationships with customers and with teams across Salesforce. These include Support for all cloud products, Engineering (Site Reliability, Customer Centric Engineering, Technology Communications, Readiness), CSIRT, Sales, Consulting, QA, Program Management, and Product Management.

The role has an operational focus on prevention. You will learn from cases and incidents and partner with other teams on initiatives that reduce or eliminate customer impact.

Key Responsibilities

Own critical issues and Sev 1s across all clouds, and drive them to resolution with the appropriate teams.
Represent Salesforce on customer bridges and engage customers to drive operational excellence.
Manage incidents to meet targets for customer satisfaction, employee satisfaction, service levels, resolution time, and project deadlines.
Coordinate warm handoffs with other GEO and weekend escalation managers.
Build trusted partnerships with Infrastructure, Engineering, Operations, Technical Support, Customer Success, Industry and Partners, and Sales Leadership to ensure company-wide alignment.
Lead retrospectives to identify process improvements, and continuously improve service delivery.
Deliver operational reports with qualitative and quantitative analysis of business performance.

Qualifications

Degree or equivalent practical experience. We assess experience from any setting, such as work, military, volunteer, or leadership roles, based on the skills and behaviors this role requires.
7+ years in a technical support environment, handling highly sophisticated issues.
5+ years in support management, critical issue management, and incident response in a high-growth software or hardware technology organization.
Strong cloud and infrastructure technology and delivery experience. Technical literacy is required, and deep knowledge of multi-tenant cloud systems and complex infrastructure is highly desirable.
Experience managing customer concerns across multiple partners, including customers and product teams.
Familiarity with incident management frameworks (ITIL, NIMS, NIST, SANS, etc.).
Understanding of Salesforce product offerings is strongly preferred.

Core Skills & Competencies

Incident command: Leads and prioritizes multiple critical issues at once, remotely and on customer bridges, with a high level of operational urgency.
Executive communication: Exceptional C-level written and verbal skills. You tailor your message to the audience and explain technical issues to engineers and executives alike.
Collaboration and influence: Builds productive relationships across the Critical Incident Center, partner organizations, and matrixed teams. You influence others to lead projects without formal authority.
Project management and rigor: Strong operational discipline, with the ability to lead cross-functional work to results.
Ownership: Self-motivated and takes initiative. You own outcomes, run programs with minimal direction, and escalate obstacles proactively.
Service mindset: Customer-centric and focused on quality of service and continuous improvement.

What We're Looking For

We want someone who balances strategic thinking with operational execution, and who:

Thrives under pressure. You stay composed in fast-paced, high-stakes situations, de-escalate tension, and lead with clarity and authority.
Thinks in root causes. You want to understand why an escalation happened and prevent the next one. You connect individual cases to team and organizational outcomes.
Designs bespoke solutions. You apply creative problem-solving to non-standard situations while preserving trust and relationships.
Builds trust in tough moments. You set clear expectations and communicate with empathy, professionalism, and respect, even when things get hard.
Operates with urgency and autonomy. You make decisions quickly, commit organizational resources when needed, and keep moving through ambiguity and shifting demands.
Orchestrates across teams. You mobilize Engineering, SRE, Product, Support, CSIRT, and Sales around a shared goal, and you mediate conflicting priorities.
Challenges the status quo. You make bold, well-reasoned recommendations and advocate for the customer, while staying open to other viewpoints.
Embraces AI and new technology. You adopt emerging tools to solve problems and work more effectively, and you inspire peers to do the same.

Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what’s possible - for yourself, for AI, and the world.

Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.

The typical base salary range for this position is $94,000 - $177,600 annually.

The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.

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