Jobs in the United States

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Added 2 mins ago
G
Water/Wastewater Engineer
GPAC
Charlotte, NC
- $90,000 to $150,000 USD / year
Clear Growth Path: From Engineer → Project Manager → Technical Lead → Partner – we map it out with you.
Added 2 mins ago
JC
Supply Chain & Operations Associate - June Start
Johnson Controls Inc.
United States
- $73,000 to $80,000 USD / year
…places and the planet. Our Supply Chain & Operations Rotational Program is a prestigious two-year leadership development experience that prepares recent college graduates for high-impact…
Added 13 mins ago
Technical Program Manager III, AI Product Growth, Google Ads
Google
Mountain View, CA
…whether down the street or across the globe. As a Technical Program Manager at Google, you’ll use your technical expertise to lead complex, multi-disciplinary projects from start to finish.…
Added 13 mins ago
Technical Program Manager, Neutral Atoms, Quantum AI
Google
Boulder, CO
As a Technical Program Manager for the Quantum AI team, you usher complex, multi-disciplinary quantum computing projects through the entire project lifecycle using your engineering…
Added 13 mins ago
EG
Business Systems Analyst (BSA)
Eliassen Group
Cheyenne, WY
- $70 to $80 USD / hour
…execution. This is not a traditional technical BSA or Project Manager role. The ideal candidate operates as a strategic generalist, helping create structure around priorities, connect…
Added 18 mins ago
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Principal Product Manager
Microsoft
WA · CA · Redmond, WA · Mountain View, CA · Redmond · Mountain View
- $142,800 to $304,200 USD / year
⚡ Fast-paced execution across multiple engineering organizations
Added 18 mins ago
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Principal Technical Program Manager
Microsoft
United States
- $142,800 to $304,200 USD / year
We are looking for a Principal Technical Program Manager to connect enterprise customer needs, field insights, and engineering execution across Microsoft's security portfolio. You will lead…
Added 18 mins ago
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Senior Hardware Engineer
Microsoft
WA · CA · OR · Redmond, WA · Mountain View, CA · Hillsboro, OR · Redmond · Mountain View · Hillsboro
- $119,800 to $261,000 USD / year
The SPPO (SCHIE Product and Procurement Optimization) team is seeking a Senior Hardware Engineer, Technical Program Manager to drive complex hardware initiatives. This role requires a…
Added 32 mins ago
Technical Project Manager III
Blue Origin LLC
Kent, WA
…managing budgets, schedules, work breakdown structure, and program plans to ensure products are delivered to meet program needs. With your help we will quantitatively manage our scope by…
Added 34 mins ago
AI
Director Cybersecurity and Fraud Public Policy
ADUS-Adobe Inc.
United States
- $160,900 to $321,550 USD / year
Collaborate internally across business functions and program manage cybersecurity policy projects, working with cross-functional team members.
Added 35 mins ago
Sr. Technical Product Manager
Keysight Technologies, Inc.
Calabasas, CA · Santa Clara, CA
Keysight is a mission-critical design enablement partner for organizations solving the world’s most complex engineering challenges. With deep engineering expertise and leading design,…
Added 38 mins ago
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Program Manager, EBMS
CBRE
Columbus, OH
- $105,000 to $115,000 USD / year
…education, training, and experience. The minimum salary for the Program Manager, EBMS position is $105,000 annually [or $50.48 per hour] and the maximum salary for the Program Manager, EBMS…
Added 38 mins ago
M
Network Technician 1
ManpowerGroup
New Albany, OH
- $26.5 USD / hour
Clear collaboration with Network Engineering and Technical Program Manager teams to support fast, smooth rollouts.
Added 38 mins ago
Agile Product Owner
Trinzic
Beavercreek Township, OH
At KBR, we deliver science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 37,000 people worldwide with customers in more than…
Added 38 mins ago
Materials & Equipment Coordinator
The Davey Tree Expert Company
Richfield, OH
…entry-level position will report to the Materials & Equipment Manager but will also work closely with our operations managers to ensure that materials and equipment needs match the required…
Added 38 mins ago
Senior Business Development Manager
Trinzic
Beavercreek Township, OH
The Senior Business Development Manager will serve as the Capture lead within KBR’s business development organization. Customers include a broad selection of United States Air Force and…
Added 38 mins ago
Mechanical Engineer - Heat and CBRN
Hunter Defense Technologies Inc
Geneva, OH
…heaters. Working under the guidance of senior engineers and the Engineering Manager, this role supports ongoing product development, prototype fabrication, system troubleshooting, and…
Added 39 mins ago
Technical Delivery Manager - Digital Engineering
CVS Health
Remote, United States
In this role, you will be working across multiple engineering teams to drive the delivery of our digital products focused on helping people live healthier lives. As a Technical Delivery…
Added 39 mins ago
Senior Engineering Section Manager - X-BAT & Advanced Design Engineering
GE Aerospace
Evendale, OH
Typically, a 2nd line manager with senior professional direct reports. Has the ability to attract and retain talent. Often manages medium to large teams. Developing expertise in own…
Added 39 mins ago
Lead Rotor Mechanical Design Engineer
GE Aerospace
Evendale, OH
…manufacturing support, and test of assigned hardware in addition to program management of hardware cost, weight, & schedule deliverables. This position reports to an engineering manager in…
Added 39 mins ago
CAM TRENT 700 POWERPLANT PROGRAM MGR
ABX Air, Inc.
Wilmington, OH
…departments and external partners, the Powerplant Programs Manager works closely with Engineering, Maintenance, Finance, Procurement, OEMs, MRO providers, airlines, lessors, and other…
Added 39 mins ago
Product Manager Intelligent Document Processing
Hyland Software, Inc.
Westlake, OH
Product Manager Intelligent Document Processing Job ID 2026-14297 # of Openings 1 Job Locations Remote - U.S. Additional Locations DE-Cologne Category Product Management Hiring Range USD…
Added 39 mins ago
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Commissioning Manager
Aerotek
Bowling Green, OH
- $40 to $50 USD / hour
Job Title: Commissioning Manager Job Description
Added 39 mins ago
EC
Offer Manager - Brightlayer Energy
Eaton Corporation
Beachwood, OH
- $146,000 to $215,000 USD / year
Eaton’s ES AMER Sector Integration division is currently seeking a Offer Manager - Brightlayer Energy.
Added 39 mins ago
Supply Chain Project Management Manager - Aerospace
Aerospace
Plymouth, MN
As an ISC Project Management Manager here at Honeywell Aerospace, you will lead and oversee project management activities within the Integrated Supply Chain (ISC) organization, ensuring…

Salesforce, Inc.

Escalation Manager

IL, United States
WA, United States
IN, United States
TX, United States

$94,000 to $177,600 USD / year

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Job details

Pay: $94,000 to $177,600 USD / year
Posting language: English
Posted: Nov 5, 2026

Original job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category Program & Project Management Job Details

About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword - it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Role Overview The Escalation Manager acts as incident commander for critical customer issues, engaging the right resources quickly. The role is hands-on and balances authoritative and collaborative modes depending on the situation.

You will build strong relationships with customers and with teams across Salesforce. These include Support for all cloud products, Engineering (Site Reliability, Customer Centric Engineering, Technology Communications, Readiness), CSIRT, Sales, Consulting, QA, Program Management, and Product Management.

The role has an operational focus on prevention. You will learn from cases and incidents and partner with other teams on initiatives that reduce or eliminate customer impact.

Key Responsibilities

Own critical issues and Sev 1s across all clouds, and drive them to resolution with the appropriate teams.
Represent Salesforce on customer bridges and engage customers to drive operational excellence.
Manage incidents to meet targets for customer satisfaction, employee satisfaction, service levels, resolution time, and project deadlines.
Coordinate warm handoffs with other GEO and weekend escalation managers.
Build trusted partnerships with Infrastructure, Engineering, Operations, Technical Support, Customer Success, Industry and Partners, and Sales Leadership to ensure company-wide alignment.
Lead retrospectives to identify process improvements, and continuously improve service delivery.
Deliver operational reports with qualitative and quantitative analysis of business performance.

Qualifications

Degree or equivalent practical experience. We assess experience from any setting, such as work, military, volunteer, or leadership roles, based on the skills and behaviors this role requires.
7+ years in a technical support environment, handling highly sophisticated issues.
5+ years in support management, critical issue management, and incident response in a high-growth software or hardware technology organization.
Strong cloud and infrastructure technology and delivery experience. Technical literacy is required, and deep knowledge of multi-tenant cloud systems and complex infrastructure is highly desirable.
Experience managing customer concerns across multiple partners, including customers and product teams.
Familiarity with incident management frameworks (ITIL, NIMS, NIST, SANS, etc.).
Understanding of Salesforce product offerings is strongly preferred.

Core Skills & Competencies

Incident command: Leads and prioritizes multiple critical issues at once, remotely and on customer bridges, with a high level of operational urgency.
Executive communication: Exceptional C-level written and verbal skills. You tailor your message to the audience and explain technical issues to engineers and executives alike.
Collaboration and influence: Builds productive relationships across the Critical Incident Center, partner organizations, and matrixed teams. You influence others to lead projects without formal authority.
Project management and rigor: Strong operational discipline, with the ability to lead cross-functional work to results.
Ownership: Self-motivated and takes initiative. You own outcomes, run programs with minimal direction, and escalate obstacles proactively.
Service mindset: Customer-centric and focused on quality of service and continuous improvement.

What We're Looking For

We want someone who balances strategic thinking with operational execution, and who:

Thrives under pressure. You stay composed in fast-paced, high-stakes situations, de-escalate tension, and lead with clarity and authority.
Thinks in root causes. You want to understand why an escalation happened and prevent the next one. You connect individual cases to team and organizational outcomes.
Designs bespoke solutions. You apply creative problem-solving to non-standard situations while preserving trust and relationships.
Builds trust in tough moments. You set clear expectations and communicate with empathy, professionalism, and respect, even when things get hard.
Operates with urgency and autonomy. You make decisions quickly, commit organizational resources when needed, and keep moving through ambiguity and shifting demands.
Orchestrates across teams. You mobilize Engineering, SRE, Product, Support, CSIRT, and Sales around a shared goal, and you mediate conflicting priorities.
Challenges the status quo. You make bold, well-reasoned recommendations and advocate for the customer, while staying open to other viewpoints.
Embraces AI and new technology. You adopt emerging tools to solve problems and work more effectively, and you inspire peers to do the same.

Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what’s possible - for yourself, for AI, and the world.

Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.

The typical base salary range for this position is $94,000 - $177,600 annually.

The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.

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