API Field Specialist, Slack

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryOperationsJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.Applications will be accepted until 10/15/2026.About the RoleAs API and platform consumption become a growing revenue stream for Slack, sales cycles involving higher API rate limits and usage-based pricing are increasingly complex. Account Executives don't have the technical depth to scope these deals or answer usage questions, and platform engineers are being pulled into sales cycles as an ad hoc stopgap - an unsustainable drain on core product work.We're hiring a Field Specialist, API Monetization to close this gap: a customer-facing technical expert who becomes the key pillar of this new revenue stream. This person will partner with AEs throughout the sales cycle as the primary technical point of contact for customers on all things API-related - using deep product knowledge and a usage forecasting model to size deals, explain pricing, and build trust with technical buyers.What You'll Do* Partner with AEs on deals involving API usage, rate limits, or platform consumption* Serve as the technical expert in customer conversations - confidently explaining API mechanics, usage patterns, and what a given spend level unlocks for the customer* Use the usage forecasting calculator to size deals (credits or flat-rate) and walk both sellers and customers through the "why" behind a number* Help identify which accounts to prioritize for API-related deals based on current usage patterns* Meet directly with customers' technical teams to scope requirements and validate usage assumptions* Keep the usage calculator accurate as the rate card and packaging evolve* Feed field learnings back to product and pricing - surfacing patterns and recommending evolutions to the rate card or calculator* Build reusable frameworks and playbooks so AEs can eventually self-serve on simpler deals* Advise on and help ensure final deal terms related to APIs are structured correctly, in partnership with the AE and Deal DeskNote: This role does not own closing the deal or carry a quota - commercial structuring, contract terms, and the customer relationship stay with the AE. This role owns the customer-facing technical and quantitative conversation.What We're Looking For* 10+ years in a technical, customer-facing, or pricing/consumption-modeling role* Deep fluency in APIs, rate limiting, and usage-based pricing models* Comfortable owning and defending a quantitative model in front of a skeptical customer or seller - not just building one* Track record partnering with sales teams on complex technical or commercial deals* Strong communication skills; equally credible with technical and business stakeholders* Experience translating field and customer feedback into product or pricing inputStrongest Fit ProfileA senior Solutions Engineer, Sales Engineer, or Technical Account Manager from a company with real usage-based or metered pricing, who has personally had to explain a bill or cost estimate to a skeptical enterprise customer - not just demo a product. That "defending a number under questioning" experience is the closest proxy for this job. Deep API fluency is a must.Where to source:* Usage/consumption-pricing companies: Twilio, Stripe, Snowf