Supervisor

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Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Applications for this position will be accepted on an ongoing basis.

About the Role

This posting is inclusive of multiple levels.

The Solution Architect, Salesforce Migrations is an individual contributor who leads complex customer migration engagements from kickoff through successful go-live. You serve as the primary technical and strategic point of contact for your migration pod - building trust with customers, coordinating with our Global Delivery Center (GDC) engineering partners, and ensuring every engagement drives real, measurable value as customers move to modern cloud architectures.

This role sits at the intersection of customer relationship management and hands-on technical execution. You'll act as a trusted advisor who bridges a customer's legacy environment with their future-state platform - accelerating timelines through automated playbooks and AI-assisted tooling, while serving as a direct feedback channel to Product and Engineering on what's working (and what isn't) in the field.

Note: By applying to this Solution Architect, Salesforce Migrations role your resume will be reviewed by recruiters and hiring managers across the organization. Multiple roles are available supporting various product areas, including Data360, Revenue Cloud, Tableau, and Marketing Cloud. Our goal is for you to apply once and be considered for the opportunity that best aligns with your background.

What You'll Be Doing:

Customer Engagement & Value Delivery

• Lead end-to-end customer migration engagements - owning technical delivery, project health, and successful go-live outcomes.
• Partner with Account Teams and Sales leadership to align migration goals with customers' broader business strategy, renewal, and expansion objectives.
• Build strong relationships with both business and technical stakeholders, translating complex migration challenges into clear, actionable decisions.
• Develop and execute focused delivery plans that prioritize high-impact milestones and hold pod-level timelines to account.
• Facilitate enablement and alignment sessions to ensure customer teams are prepared and confident for platform transitions.

Strategic Partnerships & Tooling

• Drive adoption of AI agents and automation toolkits to accelerate discovery, data mapping, and code conversion - reducing manual effort and compressing delivery timelines.
• Collaborate closely with GDC partners, delegating repeatable technical tasks while maintaining full accountability for output quality.
• Work in close alignment with Outbound Product Managers to stay current on product roadmaps and translate field insights into product improvements.
• Identify underutilized platform capabilities and incorporate them into migration roadmaps to increase customer throughput and adoption.

Technical Expertise & Incident Response