PBX Operator

Communications Agent (PBX)

POSITION OBJECTIVE

As a Communications Agent we set the first impression for Hotel Bennett by answering incoming calls efficiently and with a friendly attitude. To always show compassion, consideration, and consistently provide accurate and precise information to our guests with a smile in our voice.

ESSENTIAL JOB FUNCTIONS

• Answer incoming calls and direct to appropriate staff.
• Take and execute wake-up calls.
• Receive guest laundry and dispatch for delivery.
• Resolve guest challenges.
• Take guests and employees’ requests and enter it into the computer system.

EDUCATION/EXPERIENCE

• High school graduate or equivalent education required
• Must be able to work effectively in a stressful environment, communicate with others, effectively deal with customers and accept constructive criticism from supervisors.

REQUIREMENTS

• Communicate in English to management, co-workers, and to the guests’ understanding.
• Provide legible communication. Have a positive attitude and always be willing to assist guests as well as co-workers.
• Basic Computer Skills are required.

PHYSICAL DEMANDS

• Must be able to sit for long periods of time
• Talking and hearing occur continuously in the process of communicating with guests, supervisors, and other employees
• Ability to spend extended lengths of time viewing a computer screen

Salamander Hotels & Resorts is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Salamander is a drug-free workplace and participant in E-Verify.