Quality Control Supervisor - Oxford, NC

What is the job?

The Quality Supervisor provides day-to-day leadership of the plant Quality Lab and is responsible for ensuring raw materials, in-process product, and finished product meet established quality requirements and customer specifications. This position directly supervises four Quality Lab Technicians and reports to the Technical and Quality Manager.

The Quality Supervisor plays a key role in the plant's Quality Management System, leading laboratory operations, product quality control, customer complaint investigations, nonconforming material management, supplier quality activities, and corrective actions. The position works cross-functionally with Production, Technical, Engineering, R&D, Purchasing, and other functions to prevent defects, reduce Cost of Poor Quality (COPQ), and improve customer satisfaction.

A critical responsibility of this role is leading the plant-level response to customer quality complaints, including containment, investigation, root-cause analysis, corrective action, communication, and verification of corrective-action effectiveness.

Essential Functions:

• Provide direct supervision, coaching, training, and development for four Quality Lab Technicians.
• Oversee incoming raw-material, in-process, and finished-product testing to ensure conformance to specifications and quality standards.
• Monitor product and process quality data, identify unfavorable trends, and initiate appropriate containment and corrective actions.
• Lead plant-level customer complaint investigations from initial containment through root-cause determination, corrective action, communication, and closure.
• Partner cross-functionally to ensure customer issues are resolved promptly and corrective actions are verified for effectiveness to prevent recurrence.
• Identify, segregate, control, and track nonconforming and held product throughout the disposition process.
• Review and maintain supplier Certificates of Analysis (COAs) and issue Supplier Corrective Action Requests (SCARs) as required.
• Prepare and provide finished-product quality data and COAs to customers.
• Perform quality and process audits to verify compliance with specifications, procedures, and process-control requirements.
• Serve as the plant Management Representative for maintaining the ISO 9001:2015 Quality Management System and support internal and external audits.
• Ensure measuring and test equipment is properly maintained, calibrated, documented, and suitable for use.
• Perform and coordinate required Underwriters Laboratories (UL) testing.
• Support R&D trials, product development, sample collection, and technical testing activities.
• Partner with Engineering, Production, and Technical resources on initiatives to reduce COPQ and improve product and process capability.
• Lead laboratory 5S activities and maintain appropriate laboratory supplies and inventory.
• Ensure compliance with applicable EHS requirements, participate in incident and near-miss investigations, review applicable JSAs, and conduct required SMAT audits.
• Perform other duties as assigned.

What do you bring?

Required

• High School Diploma or equivalent.
• 3+ years of quality, laboratory, process-control, or related experience in a manufacturing environment.
• Demonstrated technical capability with laboratory testing methods and equipment.
• Experience interpreting product specifications, test results, technical procedures, drawings, and diagrams.
• Ability to analyze quality data, recognize trends, identify nonconforming conditions, and drive corrective action.
• Strong problem-solving, communication, organizational, and cross-functional leadership skills.
• Working knowledge of manufacturing safety requirements and commitment to EHS.

Preferred

• Associate or Bachelor's degree in Quality, Engineering, Chemistry, Manufacturing, or a related technical discipline.
• 3-5 years of manufacturing experience.
• Previous supervisory or frontline leadership experience.
• Experience leading customer complaint investigations, root-cause analysis, and corrective actions.
• Experience with ISO 9001:2015 Quality Management Systems.
• Experience with supplier quality and Supplier Corrective Action Requests.
• Knowledge of continuous-improvement and problem-solving tools such as 5 Why, Fishbone/Ishikawa, SPC, Pareto analysis, 8D, or DMAIC.
• ASQ CQE, CQM/OE, or similar quality certification.

Through the responsible development of innovative and sustainable building products, CertainTeed, headquartered in Malvern, Pennsylvania, has helped shape the building products industry for more than 110 years. Founded in 1904 as General Roofing Manufacturing Company, the firm's slogan "Quality Made Certain, Satisfaction Guaranteed," inspired the name CertainTeed. Today, CertainTeed is a leading North American brand of exterior and interior building products, including roofing, siding, fence, decking, railing, trim, insulation, drywall and ceilings.

A subsidiary of Saint-Gobain, one of the world’s largest and oldest building products companies, CertainTeed has more than 6,300 employees and more than 60 manufacturing facilities throughout the United States and Canada.- www.certainteed.com

Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.

Applicants for roles based in Washington state or remote roles that would be worked from Washington state are encouraged to direct any concerns regarding the state’s Pay Transparency laws to the SGNA HR Compliance team at SGNA_HR_Compliance@saint-gobain.com .

Certain locations require pay information be provided in job postings. Saint-Gobain aims to deliver a comprehensive Total Rewards package to support our employees’ wellbeing and help improve daily life for themselves and their families. We believe in the importance of pay transparency in what we offer potential candidates. Provided is the national pay range for this position which is $72,500 to $111,500 per year. However, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.

In addition to base salary, this position is eligible for an annual bonus. The targeted bonus amount is 9 % of base salary based on company and individual performance measures. The Total Target Cash range (base pay and annual bonus) for this position, is $79,000 to $121,500. Bonus payments are part of variable compensation and by nature can vary based on company and individual performance and is not a guarantee.

Saint-Gobain is committed to helping you and your family be well in all aspects of your life. Be Well. Be You brings together inclusive programs and meaningful resources to support all aspects of your physical, emotional, financial, and social well-being.

Employees have the flexibility to choose the benefits that best fit their individual needs:

Health and Wellbeing – Supporting your wellbeing, to thrive in life and work

• Medical, Prescription Drug, Vision, and Dental Insurance
• Healthcare Savings Account and Flexible Spending Account options
• LiveWell Wellness Program
• Employee Assistance Program (EAP)
• Paid Time Off and Paid Parental Leave

Retirement and Protection – Helping to make the future life you want a reality

• 401(k) with Company Match, Retirement Accumulation Plan (RAP), Cash Balance Pension Plan
• Company-provided Life Insurance, AD&D, Short-Term Disability
• Voluntary employee and dependent life insurance, Long-Term Disability, Critical Illness, and Accident Insurance

Additional Benefits – Helping shape the experience and impact you want

• Group Legal
• Identity Theft Protection
• Auto and Home Insurance
• Pet Insurance and Discounts
• Back-up Child & Elder Care
• PerkSpot Employee Discount Program