The Program Training Specialist provides direct, consistent, hands-on training, including but not limited to case planning, assessments, working with children/youth and families, court preparation, completion of forms, and documentation for all new Case Managers.
- Provides direct individual or group training to new hires or staff who need additional support regarding the organization’s structure, policies, procedures, and forms.
- Works in partnership with supervisors to create learning environments for their new hires. This includes regular communication during the first 90 days of a new hire’s employment.
- Prepares, sends, and reviews Training Agendas for new hires.
- Sends, reviews, and monitors completion of Training Plans.
- Conducts initial face-to-face meetings with new hires, preferably with the employee’s Supervisors present.
- Conducts ongoing face-to-face meetings with new hires and staff who need additional support at least monthly.
- Develops and/or facilitates program wide trainings for CMP staff.
- Submits documentation of training to the appropriate parties for recording purposes within 24 business hours of the training.
- Reviews new hires’ documentation, case plans, and court reports and provides feedback regarding compliance, grammar, thoroughness, etc.
- Observes new hires’ interactions, court appearances, and case plans offering guidance and reassurance, demonstrating engagement through role modeling, and providing feedback on their performance.
- Prepares, sends, reviews, and submits 60/120-day evaluations.
- Attends team meetings in the offices assigned to build positive working relationships with Supervisors and Case Teams.
- Responsible for following the organization’s onboarding process and training of new staff.
- Serves as relief Case Manager, when needed due to vacancies and absences.
- May be in an on-call rotation where you will be available outside of regular working hours to address any urgent issues that arise during your rotation. The essential functions during on-call periods include:
- Availability: Ensure that you are reachable via phone or designated communication channels at all times during the on-call period.
- Rapid Response: Respond to all calls or notifications immediately.
- Problem Resolution: Diagnose, troubleshoot, and resolve issues promptly. If unable to resolve an issue independently, escalate it to the appropriate Supervisor on call.
- Travel: Be prepared to travel short notice to various locations throughout the State as required to address on-site issues. This may include travel to company facilities, client sites, or other relevant locations.
- Documentation: Record all incidents, actions taken, and resolutions in the designated documentation system or log. Ensure that a clear handover is provided if the issue extends beyond the on-call period.
- Travels throughout the state of Kansas to provide training to SFM staff and others as designated by Program Leadership.
- Work a flexible schedule to meet the needs of staff and community partners.
- Implements Saint Francis Ministries policies and follows directives as required. Follows and adheres to all pertinent Saint Francis Ministries Standard Operating Procedures (SOP’s), rules, personnel policies, and procedures; related accreditation and licensure standards; and federal, state and local rules, statutes, regulations, and contractual terms.
- Reports critical incidents to DCF according to policy.
- Reports unusual incidents through appropriate Risk Management, clinical and safety channels.
- Ensures clients’ rights are protected.
- Is knowledgeable of and follows all safety procedures.
- Bachelor’s degree in social work or human service field from an accredited college or university.
- Licensed to practice in the State of Kansas preferred.
MINIMUM EXPERIENCE & REQUIREMENTS:
- Must have at least 2 years’ experience working with children/youth and families in the child welfare system.
- Must be 21 years of age.
- Must pass a drug screen, MVR, KBI, Child Abuse and Neglect Central Registry Clearance check and an Adult Registry check.
- FBI Fingerprint check.
- Lifting Requirements of 50 lbs.
- Must have valid driver’s license, acceptable driving record and reliable transportation.