Jobs in the United States

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Added 5 mins ago
Principal Network Developer
Oracle
Nashville, TN
Lead network lifecycle management programs by defining high-level objectives and delivery procedures. Organizes project technical milestones & supporting tasks. May work as project…
Added 9 mins ago
CC
Emergency Preparedness Coordinator
Crook, County of (OR)
Prineville, OR
- $28.04 USD / hour
Technical Capacity: equipment uses – personal computer and related software, telephone, printer/copier/facsimile
Added 17 mins ago
Industrial Manufacturing Engineer
North American Stamping Group
Portland, TN
The Industrial Manufacturing Engineer reports to the Manufacturing Engineering Manager. Industrial Manufacturing Engineer is responsible to assist with new manufacturing processes and…
Added 22 mins ago
Sr. TPM, Verification Services
Amazon
Tempe, AZ
We're looking for a Technical Program Manager to lead large and complex initiatives that span the gamut of building next generation verification solutions that make verifications seamless…
Added 26 mins ago
(PAR) Patient Access Representative - PRN
Ochsner Clinic Foundation
Northshore Region, LA
Preferred - Certification in Healthcare Access Manager (CHAM), Certification in Healthcare Access Associate (CHAA), Certification as a Medical Assistant (or other medical specialty-based…
Added 33 mins ago
US
Manager Field Ops
United Site Services
ANTIOCH, CA
- $98,450 to $147,620 USD / year
The Manager Field Ops is responsible for managing all operational functions at a branch.
Added 33 mins ago
Manager Field Ops
United Site Services
APPLE VALLEY, CA
The Manager Field Ops is responsible for managing all operational functions at a branch.
Added 34 mins ago
Joint Live Virtual Constructive (JLVC) Federation Manager (Simulations) – TS/SCI Clearance Required
GD Information Technology, Inc.
United States
GDIT is seeking multiple qualified candidates for Mission Training Complex Capabilities Support II (MTCCS II) program. GDIT delivers individual sustainment through collective Mission…
Added 34 mins ago
Joint Live Virtual Constructive (JLVC) Federation Manager (Simulations) – TS/SCI Clearance Required
GD Information Technology, Inc.
United States
GDIT is seeking multiple qualified candidates for Mission Training Complex Capabilities Support II (MTCCS II) program. GDIT delivers individual sustainment through collective Mission…
Added 35 mins ago
J
Lead Compliance Analyst
Jobgether
Remote, United States
- $95,000 to $115,000 USD / year
Monitor compliance with LIHTC, HUD, and applicable federal, state, and local housing program requirements.
Added 39 mins ago
Health/Human Service Case Manager II
State of Delaware
Dover, DE
This position determines financial and technical eligibility for Delaware residents for all Medicaid State Plan programs and the Supplemental Nutrition Assistance Program (SNAP). This…
Added 47 mins ago
Senior Product Manager, Product Systems
Rocket Travel, Inc.
Chicago, IL
As Senior Product Manager, Product Systems, your product is how our product organization works. You'll design and build the systems, data and AI workflows behind our core loops: from idea…
Added 51 mins ago
MTS IV, Hardware
Panasonic
Irvine, CA
…and electromechanical components and systems. Has specific technical project or product…
Added 51 mins ago
MTS III, Hardware
Panasonic
Irvine, CA
Recommends effective technical solutions to eliminate impacts in other areas such as Airline customers, Mechanical, Software and Manufacturing.
Added 52 mins ago
Software Engineer Sr. Manager | Marketing Technology (Remote)
HOME DEPOT MANAGEMENT COMPANY, LLC
Remote, United States
…cross-channel personalized experiences at speed and scale. The Sr. Manager, Martech Data Engineering is a key leadership role, driving our strategy & roadmap forward on the data side of the…
Added 1 hour ago
Suicide Prevention Program Manager
U.S. Army, Pacific
Fort Shafter, HI
Added 1 hour ago
M
Research Intern - Foundational Models & Agent
Microsoft
WA · Redmond, WA · Redmond
- $6,810 to $14,610 USD / month
…engineers, who pursue innovation in a range of scientific and technical disciplines to help solve complex challenges in diverse fields, including computing, healthcare, economics, and the…
Added 1 hour ago
M
Principal Technical Program Manager
Microsoft
United States
- $142,800 to $304,200 USD / year
We are looking for a Principal Technical Program Manager to drive the engineering and operational programs that enable CyberShield. You will partner with red team operators, security…
Added 1 hour ago
M
Principal Product Manager
Microsoft
United States
- $142,800 to $304,200 USD / year
Bachelor's Degree AND 12+ years experience in product/service/program management or software development
Added 1 hour ago
Senior Software Engineering Manager
Grainger Businesses
CHICAGO, IL
…these experiences, partnering closely with a shared Product Manager, a UX lead, and the domain's architects. You will be accountable for the delivery, operational health, and growth of both…
Added 1 hour ago
Customer Reliability Engineering Manager
Phaidra
Remote, United States
…point. You work closely with the Customer Success Managers, Technical Program Managers, Solutions Engineers, Data Scientists, Account Executives and Product. Your goal is to help build the…
Added 1 hour ago
PET Ct Tech
Yale New Haven Health
NEW HAVEN, CT
Under the supervision of the Nuclear Medicine Manager and/or Chief Technologist, the PET/CT Technologist performs a wide variety of technical and professional duties utilizing advanced…
Added 1 hour ago
US-100026577 Technician, Facility Services General Maintenance
Walmart
BEATRICE, NE
Completion of a 2-year Vocational or Technical trade program, Experience using word processing, spreadsheet, email, and presentation software (for example, Word, Excel, Outlook,…
Added 1 hour ago
Manager, AV Evaluation
General Motors
Carson City, NV
We are looking for an Engineering Manager to lead a team building the software, metrics, and analysis systems used to evaluate autonomous driving performance at scale. This leader will…
Added 1 hour ago
Manager of Research Computing
Loyola Marymount University
United States
Under general supervision, the Manager of Research Computing will oversee the development, implementation, and management of advanced computing resources and services to support the…

SAIC

Workload Operations Technician and Customer Relations Manager

Fort Bragg, NC, United States
Fayetteville, NC, United States

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Job details

Experience: Associate's degree & 3+ years of experience OR High School Diploma and 5+ years of experience.
Posting language: English
Posted: Nov 3, 2026

Original job description

SAIC has an immediate opening for a Workload Operations Technician and Customer Relations Manager. SAIC requires a Workload Operations Technician/Customer Relations Manager to provide support for the United States Army Reserve Command (USARC) and USAR enterprise users. The Workload Operations Technician and Customer Relations Manager position provides support for day-to-day operations for USARC while physically located at Marshall Hall in Fort Bragg, NC. The ideal candidate will provide initial, frontline, and customer centered IT technical troubleshooting, issue diagnoses, and ticket resolution. They will also provide ticket workflow analysis, follow all escalation procedures, and execute proper ticket routing. The goal is to resolve all requests initially and provide expert level routing between and within USARC and for all USARC enterprise users across multiple domains. The Workload Operations Technician and Customer Relations Manager will also provide Customer Relations Management to assist in command wide service coordination, Quality Assurance/Control, as well as identifying and implementing process improvement initiatives. The Workload Operations Technician and Customer Relations Manager will be responsible for but not limited to the following duties:

Provide initial front-line technical support to end users to include interacting with network services, physical devices, software systems, and asset management to restore service and/or identify core problems. Resolves technical problems and answers queries by telephone or service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
Provides technical support by performing installation, repair, and preventative maintenance of workstations and related software and/or hardware. Troubleshoot software and hardware failures and apply domain specific knowledge to return equipment to operational status within agreed upon Service Level Agreement parameters.
Diagnoses, identifies, and analyzes software and hardware incidents and requests utilizing IT Service Management database, resolves tickets as possible, and escalates requests per SOPs and by Service Level Agreement parameters. Interact daily with supervisors, colleagues, and customers to manage workflows and workload in a timely and professional manner.
Operational requirements dictate being onsite during normal business hours over weekends to support readiness requirements. May route calls and/or support ticket to colleagues, command IT support specialists, Tier 3 support, partner venders, application administrators, or other system support specialists. Alerts management to recurring problems and patterns of problems.
Responsible for documenting, upgrading, and replacing hardware and software systems. Support and maintain user network account information including administration rights, security and system groups.
Responsible for developing Quality Assurance/Controls and promoting customer satisfaction responses and metrics. Implements industry best practices in regard to command wide service coordination, Quality Assurance/Controls, process improvement initiatives, applying Knowledge Management skills and lessons learned.
Responsible for researching, developing, implementing and training SOPs, TTPs, and industry best practices to improve command wide service coordination within and throughout the enterprise, with vendor partners, MSCs/RDs, and higher commands.

Required Education:

Associate's degree & 3+ years of experience OR High School Diploma and 5+ years of experience. Additional training, technical certification and/or experience may be substituted in lieu of a degree

Required Clearance:

Must possess an active Secret security clearance with the ability to maintain; US Citizenship required.

Required Skills:

Extensive experience with troubleshooting Microsoft OS (Windows 11), Active Directory, Microsoft Office suite via touch labor and remotely.
Ability to work in a dynamic environment and non-standard hours, mission focused

Required Certifications:

DoD 8570 IAT-II certification is required and satisfied by holding CompTIA Security+ certification and maintaining certification through the CompTIA Security+ CE program.

SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

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More about this job

Skills

Customer relations
Troubleshooting
Workflow
Quality assurance
Process improvement
Technical support
Troubleshoot
IT service management
Customer service
Microsoft Windows
Microsoft Active Directory
Microsoft Office
Security+

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