Jobs in the United States

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Added 12 mins ago
BRANCH MANAGER TW
TW Metals
Charlotte, NC
…expand share with current customers, working closely with BDMs, Enterprise sales teams on strategic accounts, as well as the Region Sales…
Added 16 mins ago
T
Epic Project Manager
TEKsystems
Chicago, IL
- $85 to $100 USD / hour
Seeking an experienced Epic Project Manager to lead complex Epic EHR implementation initiatives across a multi-facility healthcare environment. This individual will be responsible for…
Added 29 mins ago
Sr. Identity Engineer, Google Cloud and DevOps
Jobgether
Remote, United States
Join a cloud modernization initiative focused on strengthening identity security and access management across complex enterprise environments.
Added 36 mins ago
TT
Founding Enterprise Account Manager
True Talent Solutions Partners
Redwood City, CA
- $180,000 to $220,000 USD / year
Join an early-stage B2B AI company as its first Enterprise Account Manager, reporting to the COO. You will own post-launch relationships and revenue growth across large enterprise accounts,…
Added 36 mins ago
BRANCH MANAGER TW
O'Neal Industries
Charlotte, NC
…expand share with current customers, working closely with BDMs, Enterprise sales teams on strategic accounts, as well as the Region Sales…
Added 41 mins ago
Internal Audit & Risk Manager (SOX Focus)
Baker Tilly Advisory Group, LP
United States
If yes, consider joining Baker Tilly (BT) as an Internal Audit & Risk Manager (SOX Focus)! Our Risk Advisory practice provides a full spectrum of services to help our clients assess their…
Added 41 mins ago
Events Manager
Zoom
Jefferson City, MO
As an Events Manager at Zoom, you will own the end-to-end strategy, planning, and execution of vertical events targeting the education and healthcare industries, from industry trade shows…
Added 59 mins ago
J
EverCommerce - Talent Acquisition Operations Manager
Jobgether
Remote, United States
- $130,000 to $150,000 USD / year
…looking for an EverCommerce - Talent Acquisition Operations Manager based in the United…
Added 1 hour ago
Scheduler
CACI, INC.-FEDERAL
Remote, United States
…logistics? We're seeking a successful, experienced Scheduler Manager to join our team in implementing a cutting-edge software system that will transform how USTRANSCOM manages finances and…
Added 1 hour ago
E
Product Manager
EarthCam
Upper Saddle River, NJ
- From $90,000 USD / year
5+ years of experience in project, program or product management within an enterprise e-commerce environment.
Added 1 hour ago
Project Manager
Metrea
Temecula, CA · Tampa, FL
We are seeking a Project Manager to serve as the primary execution partner supporting a strategic US customer. Embedded within the customer environment, this role is responsible for…
Added 2 hours ago
CI
Senior Manager - US Transfer Pricing
Coupang Internal
United States
- $155,000 to $267,000 USD / year
…and business lines, we are seeking a highly capable Senior Manager of Transfer Pricing to lead our US-based transfer pricing operations and transactional planning. This role is highly…
Added 2 hours ago
D
Direct Sales Account Manager - Hospitality & Senior Living Solutions
DSI
Urbandale, IA
- $60,000 to $80,000 USD / year
DSI is a leading sales enablement organization with an immediate opportunity for an ambitious, relationship-driven Account Manager to join our growing Direct Sales team.
Added 2 hours ago
Business Unit Operational Risk Function Manager
Regions Bank
Charlotte, NC · Birmingham, AL
At Regions, the Business Unit Operational Risk Function Manager ensures that line of business operations are conducted in compliance with regulatory and legal requirements and per the…
Added 2 hours ago
C
Senior Manager - US Transfer Pricing
Coupang
United States
- $155,000 to $267,000 USD / year
…and business lines, we are seeking a highly capable Senior Manager of Transfer Pricing to lead our US-based transfer pricing operations and transactional planning. This role is highly…
Added 2 hours ago
Resource Support Analyst
BOOZ, ALLEN & HAMILTON, INC.
Honolulu, HI
As a financial analyst on our team, you'll create a financial management strategy and review reports from financial enterprise systems and training resources to help our customer succeed.…
Added 2 hours ago
Sr Product Manager - Solutions
Cisco Systems, Inc.
San Jose, CA
Extensive experience designing and deploying complex enterprise campus network architectures.
Added 2 hours ago
Sr Project Manager - AI Data Centers
Jacobs
North Miami Beach, FL · Orlando, FL
…projects. This role is not focused on software development, enterprise IT programs, application implementation, network operations, cloud transformation, or technology product delivery.…
Added 3 hours ago
C
Senior Project Manager-Supply Chain
Capgemini
New York, NY, NY
- $106,906 to $281,842 USD / year
…The project includes facility upgrades, network enablement, enterprise system integration, warehouse management functionality, and multi-site implementation activities. Candidates should be…
Added 3 hours ago
Scheduler
CACI
Remote, United States
…logistics? We're seeking a successful, experienced Scheduler Manager to join our team in implementing a cutting-edge software system that will transform how USTRANSCOM manages finances and…
Added 3 hours ago
Senior Advisor-536430-A
Delaware Nation Industries
Arlington, VA
The Bureau of Overseas Buildings Operations (OBO) directs the worldwide overseas building program for the U.S. Department of State. Working with other offices and bureaus, foreign affairs…
Added 4 hours ago
Director of Academic Finance & Strategic Planning
Cornell Univ (NYS Colleges & Exper Sta)
United States
…leadership; monitoring resource use; modeling the impact of program and policy changes; and providing specialized budget services to meet New York State (NYS) and SUNY requirements. The…
Added 4 hours ago
Web Developers (Front-End)
University of Utah
Salt Lake City, UT
This position drives the front-end development, testing, customization, and maintenance of the library’s enterprise and open-source systems - including ModernCampus CMS, Omeka S,…
Added 4 hours ago
Forward Deployed Engineer (FDE)
PVM, Inc.
Arlington, VA
…engineers and keep solutions scalable, supportable, and aligned to enterprise governance…
Added 4 hours ago
EE
North Texas Area Manager
E.Q.U.I.P. Enterprises
San Antonio, TX
- $60,000 to $70,000 USD / year
Area Manager - North Texas E.Q.U.I.P. Enterprises

SAIC

Workload Operations Technician and Customer Relations Manager

Fort Bragg, NC, United States
Fayetteville, NC, United States

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Job details

Experience: Associate's degree & 3+ years of experience OR High School Diploma and 5+ years of experience.
Posting language: English
Posted: Nov 3, 2026

Original job description

SAIC has an immediate opening for a Workload Operations Technician and Customer Relations Manager. SAIC requires a Workload Operations Technician/Customer Relations Manager to provide support for the United States Army Reserve Command (USARC) and USAR enterprise users. The Workload Operations Technician and Customer Relations Manager position provides support for day-to-day operations for USARC while physically located at Marshall Hall in Fort Bragg, NC. The ideal candidate will provide initial, frontline, and customer centered IT technical troubleshooting, issue diagnoses, and ticket resolution. They will also provide ticket workflow analysis, follow all escalation procedures, and execute proper ticket routing. The goal is to resolve all requests initially and provide expert level routing between and within USARC and for all USARC enterprise users across multiple domains. The Workload Operations Technician and Customer Relations Manager will also provide Customer Relations Management to assist in command wide service coordination, Quality Assurance/Control, as well as identifying and implementing process improvement initiatives.

The Workload Operations Technician and Customer Relations Manager will be responsible for but not limited to the following duties:

Provide initial front-line technical support to end users to include interacting with network services, physical devices, software systems, and asset management to restore service and/or identify core problems. Resolves technical problems and answers queries by telephone or service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
Provides technical support by performing installation, repair, and preventative maintenance of workstations and related software and/or hardware. Troubleshoot software and hardware failures and apply domain specific knowledge to return equipment to operational status within agreed upon Service Level Agreement parameters.
Diagnoses, identifies, and analyzes software and hardware incidents and requests utilizing IT Service Management database, resolves tickets as possible, and escalates requests per SOPs and by Service Level Agreement parameters. Interact daily with supervisors, colleagues, and customers to manage workflows and workload in a timely and professional manner.
Operational requirements dictate being onsite during normal business hours over weekends to support readiness requirements. May route calls and/or support ticket to colleagues, command IT support specialists, Tier 3 support, partner venders, application administrators, or other system support specialists. Alerts management to recurring problems and patterns of problems.
Responsible for documenting, upgrading, and replacing hardware and software systems. Support and maintain user network account information including administration rights, security and system groups.
Responsible for developing Quality Assurance/Controls and promoting customer satisfaction responses and metrics. Implements industry best practices in regard to command wide service coordination, Quality Assurance/Controls, process improvement initiatives, applying Knowledge Management skills and lessons learned.
Responsible for researching, developing, implementing and training SOPs, TTPs, and industry best practices to improve command wide service coordination within and throughout the enterprise, with vendor partners, MSCs/RDs, and higher commands.

Required Education:

Associate's degree & 3+ years of experience OR High School Diploma and 5+ years of experience. Additional training, technical certification and/or experience may be substituted in lieu of a degree

Required Clearance:

Must possess an active Secret security clearance with the ability to maintain; US Citizenship required.

Required Skills:

Extensive experience with troubleshooting Microsoft OS (Windows 11), Active Directory, Microsoft Office suite via touch labor and remotely.
Ability to work in a dynamic environment and non-standard hours, mission focused

Required Certifications:

DoD 8570 IAT-II certification is required and satisfied by holding CompTIA Security+ certification and maintaining certification through the CompTIA Security+ CE program.

SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

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More about this job

Skills

Customer relations
Troubleshooting
Workflow
Quality assurance
Process improvement
Technical support
Troubleshoot
IT service management
Customer service
Microsoft Windows
Microsoft Active Directory
Microsoft Office
Security+

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