Jobs in the United States

25+ jobs

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Added 1 min ago
Lead Project Manager, Delivery
Humana
Cheyenne, WY
To help deliver on this mission, we are seeking a Project Manager to support the continued expansion of Humana's enterprise Next Best Action (NBA) decisioning capability. As NBA expands…
Added 1 min ago
Senior Product Manager, Eligibility & Learning Enablement
Humana
Cheyenne, WY
…business functions. You will partner across business, data, engineering, architecture, and product organizations to translate emerging use cases into scalable data capabilities. You will…
Added 1 min ago
Network and Systems Engineer III – IT Solutions Implementor
Amentum
Cheyenne, WY
Amentum is a global leader in advanced engineering and innovative technology solutions, trusted by the United States and its allies to address their most significant and complex challenges…
Added 1 min ago
Senior Informaticist
CenterWell
Cheyenne, WY
Partner with HCPR leadership and teams to support regulatory and compliance reporting requirements and evolving pharmacy needs.
Added 2 mins ago
CO
Roadway Programs Technician 1
Commonwealth of Pennsylvania
Waterford, PA
- $41,506 to $61,927 USD / year
An Associate's Degree in a field of Business Administration, Computer Science, Highway Engineering Technology or other closely related program; or
Added 2 mins ago
CO
Senior Civil Engineer Supervisor (Transportation)
Commonwealth of Pennsylvania
Hollidaysburg, PA
- $80,646 to $104,959 USD / year
Five years of civil engineering experience in the appropriate specialty; and an Engineer-in-Training certificate issued by or acceptable to the Pennsylvania State Registration Board for…
Added 2 mins ago
CO
Highway Design Supervisor
Commonwealth of Pennsylvania
Hollidaysburg, PA
- $69,086 to $104,959 USD / year
Five years of professional experience in highway design work including six months of CADD operation; and an Associate's Degree in civil engineering, drafting, or design technology; or
Added 13 mins ago
U
Sr Telecomm Analyst - Full Time
UHS
TEMECULA, CA
- Full-time
Associate's degree in Information Technology, Telecommunications, Computer Science, Engineering, or a related field; or equivalent combination of education and experience.
Added 13 mins ago
U
Sr Telecomm Analyst - Full Time
UHS
TEMECULA, CA
- Full-time
Associate's degree in Information Technology, Telecommunications, Computer Science, Engineering, or a related field; or equivalent combination of education and experience.
Added 17 mins ago
2027 Associate Systems Engineer – Sykesville MD
CORP-Corporate Office
United States
Establishing mission vignettes and sensor/platform performance models to assess probability of detection and probability of engagement in mission engineering studies
Added 17 mins ago
2027 Associate H/W Mechanical Engineer – Sykesville MD
CORP-Corporate Office
United States
Gain an understanding of engineering principles that support small to medium production quantities
Added 17 mins ago
2027 Associate H/W Electronics Engineer – Sykesville MD
CORP-Corporate Office
United States
Develop or troubleshoot electrical designs using common engineering/office tools (including MatLab, LT Spice, MS Office) for analytical techniques and electrical simulation
Added 26 mins ago
Outside Plant Engineer
MCI Communications Srvs LLC 151
Alpharetta, GA
…specifications, and within budget. You will be managing all engineering and construction activities of assigned projects associated with expanding and maintaining the OSP network…
Added 52 mins ago
Senior Network Services Engineer, Oracle Health
Oracle
Nashville, TN
Support network service reliability. Monitor, operate, and maintain physical and cloud network services supporting Oracle Health customers. Take ownership of assigned operational tasks and…
Added 1 hour ago
Senior Cyber Security Engineer / ISSO
Parsons Government Services Inc.
AL
…be part of Parsons’ Federal Solutions team providing Systems Engineering Technical Assistance to the Ground-based Midcourse Dense (GMD) Product Office under the Teams-Next Missile Defense…
Added 1 hour ago
Operational Excellence Manager
North American Stamping Group
Portland, TN
To support the implementation and ongoing improvement of a sustainable operational excellence management approach through development and day to day management of divisional operational…
Added 1 hour ago
Weld & Automation Technician - 3rd Shift - $2,500 Signing Bonus
North American Stamping Group
Portland, TN
The Weld & Automation Technician is responsible for providing technical support for robotic welding, resistance welding, automated assembly equipment, fixtures, tooling, and related…
Added 1 hour ago
System Administrator (Cyber Security)
TRAX Internation
Yuma Proving Ground, AZ
Associate’s or Bachelor’s degree in Computer Science, Computer Information Systems, or technical discipline from an Accreditation Board for Engineering and Technology (ABET) accredited…
Added 1 hour ago
2026 Associate Electrical Engineer/ Electrical Engineer - Chandler AZ
Northrop Grumman
Chandler, AZ
…contact with launch vehicle flight hardware and electrical ground support equipment. Specific duties may…
Added 1 hour ago
Manufacturing Equipment Technician (MTE) - Days Backend Shift - Shift 7
Intel
Phoenix, AZ
Collaborate closely with engineering and cross-functional support teams to enhance equipment functionality and streamline manufacturing processes.
Added 1 hour ago
Senior Data Engineer
Highmark Health
Phoenix, AZ
…solution-oriented, and capable of collaborating across multiple teams to support a broad range of data initiatives. The incumbent and team will be involved in every aspect of the data…
Added 1 hour ago
Senior Informaticist
CenterWell
Phoenix, AZ
Partner with HCPR leadership and teams to support regulatory and compliance reporting requirements and evolving pharmacy needs.
Added 1 hour ago
Field Clinical Specialist - Kansas City or St. Louis
EBR Systems, Inc.
Chicago, IL
Relevant clinical support experience in field clinical support, clinical engineering, or similar clinical roles within the medical device industry, combined with one of the following…
Added 1 hour ago
Prin Mechanical Engineer (SRM - Thermal Analyst)
Jobgether
Remote, United States
The Principal Mechanical Engineer will play a critical role in advancing the thermal engineering of solid rocket motor systems. This position focuses on conducting sophisticated thermal…
Added 1 hour ago
LI
Packaging Maintenance Manager - Day Shift
LNK International, Inc.
Hauppauge, NY
- Up to $135,000 USD / year
Coordinate service vendors and planned maintenance windows; support equipment upgrades and technical improvement projects led by Engineering.

SAIC

Workload Operations Technician and Customer Relations Manager

Fort Bragg, NC, United States
Fayetteville, NC, United States

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Job details

Experience: Associate's degree & 3+ years of experience OR High School Diploma and 5+ years of experience.
Posting language: English
Posted: Nov 3, 2026

Original job description

SAIC has an immediate opening for a Workload Operations Technician and Customer Relations Manager. SAIC requires a Workload Operations Technician/Customer Relations Manager to provide support for the United States Army Reserve Command (USARC) and USAR enterprise users. The Workload Operations Technician and Customer Relations Manager position provides support for day-to-day operations for USARC while physically located at Marshall Hall in Fort Bragg, NC. The ideal candidate will provide initial, frontline, and customer centered IT technical troubleshooting, issue diagnoses, and ticket resolution. They will also provide ticket workflow analysis, follow all escalation procedures, and execute proper ticket routing. The goal is to resolve all requests initially and provide expert level routing between and within USARC and for all USARC enterprise users across multiple domains. The Workload Operations Technician and Customer Relations Manager will also provide Customer Relations Management to assist in command wide service coordination, Quality Assurance/Control, as well as identifying and implementing process improvement initiatives. The Workload Operations Technician and Customer Relations Manager will be responsible for but not limited to the following duties:

Provide initial front-line technical support to end users to include interacting with network services, physical devices, software systems, and asset management to restore service and/or identify core problems. Resolves technical problems and answers queries by telephone or service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
Provides technical support by performing installation, repair, and preventative maintenance of workstations and related software and/or hardware. Troubleshoot software and hardware failures and apply domain specific knowledge to return equipment to operational status within agreed upon Service Level Agreement parameters.
Diagnoses, identifies, and analyzes software and hardware incidents and requests utilizing IT Service Management database, resolves tickets as possible, and escalates requests per SOPs and by Service Level Agreement parameters. Interact daily with supervisors, colleagues, and customers to manage workflows and workload in a timely and professional manner.
Operational requirements dictate being onsite during normal business hours over weekends to support readiness requirements. May route calls and/or support ticket to colleagues, command IT support specialists, Tier 3 support, partner venders, application administrators, or other system support specialists. Alerts management to recurring problems and patterns of problems.
Responsible for documenting, upgrading, and replacing hardware and software systems. Support and maintain user network account information including administration rights, security and system groups.
Responsible for developing Quality Assurance/Controls and promoting customer satisfaction responses and metrics. Implements industry best practices in regard to command wide service coordination, Quality Assurance/Controls, process improvement initiatives, applying Knowledge Management skills and lessons learned.
Responsible for researching, developing, implementing and training SOPs, TTPs, and industry best practices to improve command wide service coordination within and throughout the enterprise, with vendor partners, MSCs/RDs, and higher commands.

Required Education:

Associate's degree & 3+ years of experience OR High School Diploma and 5+ years of experience. Additional training, technical certification and/or experience may be substituted in lieu of a degree

Required Clearance:

Must possess an active Secret security clearance with the ability to maintain; US Citizenship required.

Required Skills:

Extensive experience with troubleshooting Microsoft OS (Windows 11), Active Directory, Microsoft Office suite via touch labor and remotely.
Ability to work in a dynamic environment and non-standard hours, mission focused

Required Certifications:

DoD 8570 IAT-II certification is required and satisfied by holding CompTIA Security+ certification and maintaining certification through the CompTIA Security+ CE program.

SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

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More about this job

Skills

Customer relations
Troubleshooting
Workflow
Quality assurance
Process improvement
Technical support
Troubleshoot
IT service management
Customer service
Microsoft Windows
Microsoft Active Directory
Microsoft Office
Security+

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