Jobs in the United States

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Added 15 mins ago
SO
Transportation Engineer Associate - Cedar Rapids
State of Iowa
Cedar Rapids, IA
- $32.13 to $49.76 USD / hour
Join our Davenport Resident Construction team as a Transportation Engineer Associate and help ensure Iowa’s infrastructure is built to last. Whether you’ve already earned your bachelor’s…
Added 16 mins ago
Senior Kubernetes Engineer
Peraton
Remote, United States
Certified Kubernetes Administrator (CKA) or Certified Kubernetes Application Developer (CKAD), plus Microsoft Azure Administrator Associate (AZ-104) or Microsoft Azure Solutions Architect…
Added 17 mins ago
Oracle Database Administrator (DBA)
Peraton
Remote, United States
The DBA will implement and optimize the computerized database systems that support the CA’s ability to function daily and, therefore, enable its mission.
Added 17 mins ago
Senior Informaticist
Humana
Remote, United States
Partner with HCPR leadership and teams to support regulatory and compliance reporting requirements and evolving pharmacy needs.
Added 17 mins ago
Lead AI Software Engineer
Humana
Louisville, KY · Dallas, TX · Fort Lauderdale, FL · Nashville, TN · Tampa, FL
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal…
Added 19 mins ago
Project Manager - Capital Project Delivery
City of Aurora
United States
Reviews construction drawings, specifications, and engineering reports for conformance with City standards and City codes, with guidance as needed.
Added 21 mins ago
Associate Manufacturing Test Engineer (2nd shift)
Automated Logic Corporation
Kennesaw, GA
The Associate Manufacturing Test Engineer will create the roadmap for the entire production test environment and develop implementation strategies. The primary roles and responsibilities of…
Added 21 mins ago
CC
Senior Manager, Environmental Sustainability Programs
Carrier Corporation
Remote, United States
- $117,500 to $234,500 USD / year
The role will partner across EHS (Environmental Health and Safety), Product Sustainability, Engineering, Finance, Legal, Procurement, Supply Chain, Investor Relations, Communications and…
Added 22 mins ago
SA
AV Systems Engineer
Seattle Art Museum
Seattle, WA
- $78,486 to $95,893 USD / year
Assist the Associate Director in selecting capital AV equipment
Added 31 mins ago
PS
Senior Safety Specialist
Power Solutions International Inc
Darien, WI
- $90,000 to $100,000 USD / year
…walk-in solutions. Our team manages the full lifecycle from application engineering and 3D design to structural fabrication, wiring and piping, sound and thermal management, code…
Added 37 mins ago
Intelligence Program Manager
LLNL
Livermore, CA
We have an opening for an experienced leader to manage our programs that support the US intelligence community (IC). The Intelligence (Z) Program Manager will lead a team of intelligence…
Added 40 mins ago
Technical Robot Phone Support
FANUC America
Rochester Hills, MI · Auburn Hills, MI
…controllers, mechanical, and related system equipment. They will support o application specific robot controller software as well as support FANUC PC products. Daily responsibilities…
Added 42 mins ago
Senior Director, IA Engineering
Government Employees Insurance Company
Palo Alto, CA · New York City, NY · Dallas, TX · Bethesda, MD · Seattle, WA
GEICO is seeking a Senior Director of Engineering to lead and modernize the Independent Agent (IA) platform. This leader will own the technical direction, architecture, reliability, and…
Added 48 mins ago
RU
Application Engineer III
Randstad USA
Millstone Township, NJ
- $100,000 to $140,000 USD / year
Mentor and provide technical guidance to Associate and Level I/II Application Engineers while establishing standard operating procedures and documentation governance.
Added 49 mins ago
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Controls Technician- PLC
Actalent
Herndon, VA
- $38 to $43 USD / hour
Job Title: Controls TechnicianJob DescriptionThe Data Center Controls Engineering team is seeking a Controls Technician to support the deployment, maintenance, and optimization of Building…
Added 49 mins ago
A
Lab Technician (Biology)
Actalent
Indianapolis, IN
- $22.75 to $26.5 USD / hour
Job Title: Associate Lab TechnicianJob DescriptionThe Associate Lab Technician performs high-volume diagnostic clinical and clinical contract research testing under the direct supervision…
Added 54 mins ago
S
Maintenance Planner/Scheduler
Stanford
Stanford, CA
- $76,780 to $143,322 USD / year
…broadest array of disciplines including business, education, engineering, humanities and sciences, law, medicine, and sustainability. It also is an engine of innovation, blending theory and…
Added 56 mins ago
Supervisor Central Stores
Puget Sound Energy
Kent, WA
Provides coaching, direction and leadership support to team members in order to achieve employee, business, customer, and safety results.
Added 1 hour ago
Patient Care Tech PRN Float ELKINS PARK
Albert Einstein Medical Center
Montgomery County, PA
May be assigned the role of a virtual safety associate as needed based on campus needs.
Added 1 hour ago
Senior Clinical Site Lead
St. Jude Medical Business Services, Inc.
IL · OH · NY
…execution, increasing product and disease state knowledge, procedure support (as needed), procedure outcomes and early indication of trends, clinical trial enrollment, and ICH-GCP and…
Added 1 hour ago
Clinical Site Lead
St. Jude Medical Business Services, Inc.
IL · OH · IN
…execution, increasing product and disease state knowledge, procedure support (as needed), procedure outcomes and early indication of trends, clinical trial enrollment, and ICH-GCP and…
Added 1 hour ago
AI Center of Excellence (COE) Delivery Team Intern
JM Flex Solutions LLC
FL
…artificial intelligence, agentic software development, cloud engineering, automation, and cybersecurity. You will gain hands-on experience with emerging AI technologies and AI-assisted…
Added 1 hour ago
Senior CAD Technician / Nuclear Drafter
Westinghouse Electric Company, LLC
OTHER, MA
…experienced Nuclear Drafter to develop, revise, and maintain plant engineering drawings and technical documentation in support of nuclear facility operations and configuration management.…
Added 1 hour ago
VC
*Event Services Coordinator - LJWCPA
Victoria College
Victoria, TX
- $19.93 to $22.12 USD / hour
…for the Performing Arts (LJWCPA). Deadline for submitting an application is Monday, November 30,…
Added 1 hour ago
Lead Backend Engineer
Wawa Inc. (210515330)
United States
Engage with Engineering team and other ITPS departments to establish appropriate security models for enhancements and changes as well as training downstream support personnel on technology…

SAIC

Workload Operations Technician and Customer Relations Manager

Fort Bragg, NC, United States
Fayetteville, NC, United States

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Job details

Experience: Associate's degree & 3+ years of experience OR High School Diploma and 5+ years of experience.
Posting language: English
Posted: Nov 3, 2026

Original job description

SAIC has an immediate opening for a Workload Operations Technician and Customer Relations Manager. SAIC requires a Workload Operations Technician/Customer Relations Manager to provide support for the United States Army Reserve Command (USARC) and USAR enterprise users. The Workload Operations Technician and Customer Relations Manager position provides support for day-to-day operations for USARC while physically located at Marshall Hall in Fort Bragg, NC. The ideal candidate will provide initial, frontline, and customer centered IT technical troubleshooting, issue diagnoses, and ticket resolution. They will also provide ticket workflow analysis, follow all escalation procedures, and execute proper ticket routing. The goal is to resolve all requests initially and provide expert level routing between and within USARC and for all USARC enterprise users across multiple domains. The Workload Operations Technician and Customer Relations Manager will also provide Customer Relations Management to assist in command wide service coordination, Quality Assurance/Control, as well as identifying and implementing process improvement initiatives. The Workload Operations Technician and Customer Relations Manager will be responsible for but not limited to the following duties:

Provide initial front-line technical support to end users to include interacting with network services, physical devices, software systems, and asset management to restore service and/or identify core problems. Resolves technical problems and answers queries by telephone or service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
Provides technical support by performing installation, repair, and preventative maintenance of workstations and related software and/or hardware. Troubleshoot software and hardware failures and apply domain specific knowledge to return equipment to operational status within agreed upon Service Level Agreement parameters.
Diagnoses, identifies, and analyzes software and hardware incidents and requests utilizing IT Service Management database, resolves tickets as possible, and escalates requests per SOPs and by Service Level Agreement parameters. Interact daily with supervisors, colleagues, and customers to manage workflows and workload in a timely and professional manner.
Operational requirements dictate being onsite during normal business hours over weekends to support readiness requirements. May route calls and/or support ticket to colleagues, command IT support specialists, Tier 3 support, partner venders, application administrators, or other system support specialists. Alerts management to recurring problems and patterns of problems.
Responsible for documenting, upgrading, and replacing hardware and software systems. Support and maintain user network account information including administration rights, security and system groups.
Responsible for developing Quality Assurance/Controls and promoting customer satisfaction responses and metrics. Implements industry best practices in regard to command wide service coordination, Quality Assurance/Controls, process improvement initiatives, applying Knowledge Management skills and lessons learned.
Responsible for researching, developing, implementing and training SOPs, TTPs, and industry best practices to improve command wide service coordination within and throughout the enterprise, with vendor partners, MSCs/RDs, and higher commands.

Required Education:

Associate's degree & 3+ years of experience OR High School Diploma and 5+ years of experience. Additional training, technical certification and/or experience may be substituted in lieu of a degree

Required Clearance:

Must possess an active Secret security clearance with the ability to maintain; US Citizenship required.

Required Skills:

Extensive experience with troubleshooting Microsoft OS (Windows 11), Active Directory, Microsoft Office suite via touch labor and remotely.
Ability to work in a dynamic environment and non-standard hours, mission focused

Required Certifications:

DoD 8570 IAT-II certification is required and satisfied by holding CompTIA Security+ certification and maintaining certification through the CompTIA Security+ CE program.

SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

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More about this job

Skills

Customer relations
Troubleshooting
Workflow
Quality assurance
Process improvement
Technical support
Troubleshoot
IT service management
Customer service
Microsoft Windows
Microsoft Active Directory
Microsoft Office
Security+

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