Switchboard Operator

Description

Position Overview

SAIC is looking for outstanding Switchboard candidates to join our Defense & Civilian Sector in support of the US Department of Transportation. The DOT Switchboard Agent is the first line of contact with the DOT customer base.

Switchboard Operator Duties and Responsibilities

• Answer Incoming Calls
• Switchboard operators answer incoming calls and redirect calls to the appropriate DOT department, using the Switchboard Directory and other DOT resources
• Research the DOT intranet and/or internet to assist with providing the caller with information
• Clerical Tasks
• Record calls daily in spreadsheet
• Research, collect, and verify Switchboard Directory information for customers and DOT personnel
• Maintain the Switchboard Directory to ensure accuracy of phone numbers, email addresses or websites
• Train new staff

Qualifications

Required Experience:

• High school diploma and 2 years of working experience required
• Must have 1 year of experience providing customer service support in a business organization
• Excellent phone skills
• Top-notch communication and listening skills
• Basic computer proficiency
• Experience in a customer service role (preferred)
• Must possess a High School Diploma
• Degree may be substituted with 2 additional years of related experience
• Must be able to obtain a Public Trust Clearance
• U.S. citizenship required

Target salary range: Up to $40,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

REQNUMBER: 2618512

SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability