Jobs in the United States

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Added 2 mins ago
Technical Program Manager, Platform Engineering
Modular
Remote, United States
8 years of experience in technical program management, engineering management, or infrastructure engineering.
Added 3 mins ago
Community Affairs Manager
Nscale
United States
Work closely with program and contractor teams to ensure community engagement is embedded in delivery.
Added 3 mins ago
Staff Technical Program Manager - AI/ML
Sony Interactive Entertainment (SIE)
Austin, TX
7+ years as a technical program manager, with at least 3 years specifically on AI/ML or applied data science delivery
Added 3 mins ago
Staff Technical Program Manager - AI/ML
Sony Interactive Entertainment (SIE)
San Mateo, CA
7+ years as a technical program manager, with at least 3 years specifically on AI/ML or applied data science delivery
Added 4 mins ago
Director, Risk Advisory - Global Payment Network
Capital One
Houston, TX · McLean, VA · Richmond, VA · Chicago, IL · Riverwoods, IL
Collaborate with first and second line functions to analyze the existing risk management program framework and applicability to the network and merchant services business; educate and…
Added 4 mins ago
Staff Software Engineer
Western Governors University
Salt Lake City, UT
The Staff Software Engineer is a position of technical expertise, influence, and leadership in the technology realm. The position will be required to apply their expert knowledge to ensure…
Added 6 mins ago
K
Senior Trade Manager
Kforce
Frisco, TX
- $140,000 to $170,000 USD / year
Develop scalable strategies, processes, and standards that improve efficiency, service delivery, and overall program performance
Added 6 mins ago
Education Program Coordinator, Program Analyst 1 (Wilsonville)
Department of Corrections
United States
You will oversee educational program coordination, including scheduling, classroom space, resource allocation, and program expenses. Research best practices, assess program needs, recommend…
Added 6 mins ago
AI
Product Manager - Data Engine
Applied Intuition
Sunnyvale, CA
- $175,000 to $250,000 USD / year
…Trucks, Industrials, and Defense. We are hiring a Senior Product Manager to make it a coherent platform that technical teams can discover, adopt, and rely on - from bringing data into the…
Added 7 mins ago
MI
Senior Spacecraft Avionics, Power and Wiring (APW) Engineer
Moog Inc
Arvada, CO
- $115,000 to $170,000 USD / year
…from conceptual design to development, integration, test, and delivery. Typical space vehicle applications include spacecraft buses, a “smart upper stage”, an in-space transfer vehicle, and…
Added 7 mins ago
MI
Senior Spacecraft Propulsion Engineer
Moog Inc
Arvada, CO
- $115,000 to $170,000 USD / year
…from conceptual design to development, integration, test, and delivery. Typical space vehicle applications include spacecraft buses, a “smart upper stage”, an in-space transfer vehicle, and…
Added 7 mins ago
MI
Senior Lead Systems Engineer
Moog Inc
Arvada, CO
- $145,000 to $210,000 USD / year
…from conceptual design to development, integration, test, and delivery. Typical space vehicle applications include spacecraft buses, a “smart upper stage”, an in-space transfer vehicle, and…
Added 9 mins ago
CH
INFORMATION TECHNOLOGY SUPERVISOR II
California Highway Patrol
CA
- $8,504 to $11,395 USD / month
Under the general direction of the Information Technology Manager I, the Information Technology Supervisor II is responsible for ensuring timely response, quality of service, and delivery…
Added 10 mins ago
Senior Manager, Project/Portfolio Management
VSP
Remote, United States
Collaborate with IT technical teams and/or external consultants to ensure successful delivery of projects
Added 12 mins ago
Assistant Property Manager - LIHTC
SWBC PEO
San Antonio, TX
d) management office and assigned staff. The Community Manager may be responsible for several affordable regulated programs. Regulatory compliance and the ability to understand each program…
Added 12 mins ago
Principal, Technical Program Manager, Fulfilled by Amazon
Amazon.com Services LLC
Bellevue, WA
…newly created team with that singular mission - and we need a Technical Program Manager who can drive…
Added 13 mins ago
Principal Product Manager, Network Economics
BetterHelp
Remote, United States
As the Principal Product Manager, Network Economics at BetterHelp, you’ll join a diverse team of licensed clinicians, engineers, product pros, creatives, marketers, and business leaders who…
Added 13 mins ago
Commissioning Subject Matter Expert – Controls
IREN
Remote, United States
…Commissioning Authority's test scripts are approved; be the technical escalation point for the campus commissioning teams; review Commissioning Authority deliverables and first-of-kind…
Added 13 mins ago
Project Manager
Anuvu
Houston, TX
We are seeking an experienced Project Manager to organize and manage the company’s cybersecurity program. The program has many concurrent workstreams and interrelated deadlines, requiring…
Added 15 mins ago
TD
Senior Product Manager
The Descartes
United States
- $120,000 to $150,000 USD / year
…from order capture and inventory allocation to fulfilment and delivery. As Senior Product Manager for SellerCloud, you will shape how sellers manage that journey, drive measurable business…
Added 18 mins ago
Technical Program Manager
Celestica International LP
Richardson, TX
The Technical Program Manager is responsible for leading and managing design engineers and other technical engineers working on specific projects. They manage the development,…
Added 31 mins ago
Nebraska/Iowa Water Business Group Manager
HDR
Omaha, NE · Des Moines, IA · Ames, IA · Davenport, IA · Cedar Rapids, IA · Lincoln, NE
Partner with our Business Development Manager, Market Sector Leaders, Client Managers, and regional/national leaders to expand into new markets, strengthen client relationships, pursue…
Added 32 mins ago
Systems Architect
Everus
Remote, United States
…selects, and tests technology products required for solution delivery. Establishes, implements, and documents technology integrations or migration…
Added 33 mins ago
Government Technologies Group - Systems Application Manager
Johnson Controls Security Solutions LLC
United States
As a Systems Application Manager, Government Technologies, you will provide technical assistance, system design and management, and subject matter expertise for integrated security systems…
Added 33 mins ago
Government Technologies Group - Systems Application Manager
Johnson Controls Security Solutions LLC
Gaithersburg, MD
As a Systems Application Manager, Government Technologies, you will provide technical assistance, system design and management, and subject matter expertise for integrated security systems…

SAIC

Program Manager - IT Service Delivery

Arlington, VA, United States

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Job details

Experience: At least 15 years of infrastructure support experience, with at least 4 years supervising projects or project teams
Posting language: English
Posted: Nov 3, 2026

Original job description

SAIC seeks a Program Manager to lead all aspects of IT service delivery and client relationship management for a large ITIL infrastructure services contract. The ideal candidate will have extensive experience in managing large-scale, comprehensive IT programs, a history of delivering exceptional service performance, and driving innovative solutions. This role requires a strategic leader with a deep understanding of full IT lifecycle services, a proactive approach to client satisfaction, and a proven ability to deliver transformational results within high-stake environments.

Primary responsibilities include:

Strategic Leadership and Governance

Act as the senior leader responsible for all aspects of service delivery, ensuring client goals and business strategies are met or exceeded.
Maintain a comprehensive understanding of the contract to ensure compliance and seamless service provision.
Represent the contractor organization in governance meetings, providing authoritative leadership and trusted client engagement on all program matters.
Engage directly with client executives, bridging operational delivery and strategic IT initiatives to align with client objectives.

Program Oversight and Execution

Manage technical, schedule, and financial aspects of IT service delivery, ensuring all Service Level Agreements (SLAs) are met with consistent success.
Oversee the delivery of full IT lifecycle services, including cybersecurity programs, IT operations, project/portfolio management, enterprise services, data center operations, infrastructure and cloud migrations.
Ensure availability of appropriate contractor resources, leveraging subject matter experts during peak demands, crises, or as project requirements evolve.
Drive the identification, planning, and resolution of risks through structured risk management processes, including contingency execution.

Client Relationship Management

Serve as the primary point of contact for client leadership, ensuring transparent communication while addressing any issues in a timely manner.
Build a strong relationship with stakeholders, interpreting business demands and transforming them into actionable tasks to enhance overall IT support and client satisfaction.
Position the client for IT operational excellence by advocating and aligning strategic transformation initiatives, with specific focus on maturing ITIL methodologies.

Performance Management and Service Excellence

Monitor and drive performance across all service offerings, ensuring best practices and industry standards are implemented and sustained.
Analyze service delivery metrics, capacity utilization, trend data, and infrastructure performance to identify opportunities for optimization.
Deliver continuous improvements that enhance services and reduce operational costs.
Develop and oversee corrective action plans to address and resolve potential issues, adhering to rigorous IT audit standards (e.g., FISMA).

Innovative Transformation

Own and advocate for business cases that support deployment of new technologies, enhanced service capabilities, and greater cost efficiencies.
Lead transformation by developing actionable plans, mentoring teams, and integrating methodologies like Scrum, Lean Portfolio Management, and Kanban across the program.
Promote a culture of innovation and continuous improvement by developing and pursuing unsolicited proposals, white papers, and new service opportunities for the FDIC.

Operational Excellence and Recognition

Ensure the contractor team consistently delivers high performance, earning industry recognition through superior service delivery.
Collaborate across multidisciplined teams to achieve organizational objectives, while consistently meeting established performance metrics and SLRs.
Drive cross-functional delivery of specialized services, including infrastructure refresh, cybersecurity maturity improvements, and client support solutions.

This position calls for a high-impact leader with a documented history of program success, innovation, and client engagement. The required qualifications include:

Bachelor’s degree in computer science, information technology, or a related field and eighteen years or more of related experience. Master’s degree (MBA, MS in Computer Science, Engineering, or related field) strongly preferred.
At least 15 years of infrastructure support experience, with at least 4 years supervising projects or project teams
Extensive experience managing a fully outsourced IT infrastructure and operations program, with proven success in environments subject to stringent security requirements (e.g., federal government, financial services, or similar domains).
Direct experience supporting large-scale programs encompassing IT operations, cybersecurity, data center management, and client support.
Successful track record of managing transformative IT projects, including cloud migrations, cyber risk remediation, ITIL transformations, and data center transitions.
Comprehensive understanding of full IT stack services and IT lifecycle delivery, including cybersecurity, cloud, infrastructure, and applications.
Proven leadership in driving Service Level Agreement achievement and resolving operational challenges to ensure high client satisfaction.
Experience developing and implementing innovative solutions to reduce cost, improve security, and streamline operations.
Established success in engaging executive level stakeholders, leading cross functional teams, and providing clear, actionable communication.
Exceptional problem-solving skills, with demonstrated ability to assess needs, identify risks, and implement effective solutions.
A collaborative leader who fosters team excellence, professional development, and innovation.
In-depth implementation experience with customization of IT management tools (ServiceNow and SharePoint)
Preferred: Certifications in ServiceNow or Sharepoint.
Ability to obtain and maintain a Public Trust clearance

SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

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