Jobs in the United States

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Added 1 min ago
Store Manager
Columbia Brands USA, LLC.
Fort Worth, TX
As the Store Manager, you will be a leader who plans and directs day-to-day operations of the store aimed to develop strategies to improve customer service, drive store sales, increase…
Added 3 mins ago
J
Safety & Systems Technical Program Manager
Jobgether
Remote, United States
- $129,000 to $191,000 CAD / year
…and next steps. Our partner is looking for a Safety & Systems Technical Program Manager based in United States…
Added 5 mins ago
H
Gatesville Produce - Perishables Rep - Part Time
HEB
Gatesville, TX
- Part-time
…products Scans in items on Telxon for production Assists in technical areas as needed Sales: Merchandises product effectively Uses suggestive selling techniques to meet customer needs and…
Added 7 mins ago
Regional IoT Sales Manager
Thales DIS USA, Inc.
Remote, United States
The Regional IoT Sales Manager will be responsible for developing, managing, and growing strategic customer relationships within an assigned U.S. territory. This role is responsible for…
Added 9 mins ago
KG
Change Manager Consultant - Cybersecurity Controls and Enterprise Program
Kalles Group
Seattle, WA
- $140,000 to $170,000 USD / year
As the Change Management Consultant for cybersecurity controls and an enterprise program for our client (a large global philanthropic organization), you’ll own change management for both…
Added 9 mins ago
KG
Business Systems Analyst Consultant - Cybersecurity Controls
Kalles Group
Seattle, WA
- $130,000 to $150,000 USD / year
…implementation, test results, and validation evidence, which gives the program accountability and keeps it ready for audit. You’ll support initiatives across identity and access management…
Added 10 mins ago
QA/QC Project Manager-Semiconductor
MSR-FSR
Phoenix, AZ
Coordinate with the site construction manager on all quality issues and provide technical support to the QA Manager
Added 10 mins ago
AC
University Recruiter
Aston Carter
Arlington, VA
- $36 USD / hour
Experience in technical recruiting or university recruitment is a plus.
Added 17 mins ago
Off-Page AEO/SEO Manager
Telnyx
Remote, United States
…guest content, AI citations, and our Reddit and X engagement program. This is an operator role. You do the work yourself, use AI agents and automation for the busywork, and get measured on…
Added 19 mins ago
Team Leader, Plant Assets
Entergy
Westwego, LA
Manages a team of technical professionals working in a cross-functional multi-craft, multi-skilled environment at a natural gas fueled supercritical power plant where safety at the…
Added 19 mins ago
Intern
Delek US Holdings
Krotz Springs, LA
…management, and better sleep. Through our performance management program, you can earn additional annual incentives as you set and achieve goals. Our pay for performance culture motivates…
Added 19 mins ago
Lead Building Engineer
Meta
Rayville, LA
…Lead Building Engineer will report to a Critical Operations Manager and will be expected to maintain a comprehensive understanding of the state of the data center buildings or property they…
Added 19 mins ago
Product Manager *
CGI Technologies and Solutions, Inc.
Lafayette, LA
CGI is seeking a Product Manager to own and evolve the compliance framework for a developer platform operating in a cloud native, security conscious environment.
Added 19 mins ago
Technical Program Manager *
CGI Technologies and Solutions, Inc.
Lafayette, LA
CGI is seeking a Senior Technical Program Manager to lead a critical work stream within a large scale technology initiative in the financial services sector. Given the AWS heavy technical…
Added 19 mins ago
ERP Federal Financial Management Order to Cash Analyst (Sr.) - U.S. Citizenship Required
CGI Technologies and Solutions, Inc.
Lafayette, LA
Strong knowledge of and practical experience with federal financial management systems and related programs such as G‑Invoicing, TROR, and the Treasury Offset Program.
Added 20 mins ago
Director, Consulting Services – Functional Manager - U.S. Citizenship Required
CGI Technologies and Solutions, Inc.
Lafayette, LA
The Director, Consulting Services – Functional Manager will lead one or more functional teams supporting a major federal financial management program. This leader is responsible for…
Added 20 mins ago
Clinical Associate
Abbott
Shreveport, LA
Working under general direction, provides engineering, sales, educational and technical support in response to field inquiries from physicians, health care professionals, patients, and…
Added 20 mins ago
E
Event Technician, Audio Visual - Marriott New Orleans
Encore
New Orleans, LA
- $14.22 to $18.49 USD / hour
…requirements as determined by Encore’s Global Learning Training Program in their current position, and for the position they are applying to. Navigate to Connect, HR, Recruiting and…
Added 20 mins ago
Clinical Associate
Abbott
New Orleans, LA
Working under general direction, provides engineering, sales, educational and technical support in response to field inquiries from physicians, health care professionals, patients, and…
Added 20 mins ago
Oracle PMO - Manager
PwC
New Orleans, LA
As an Oracle PMO Manager you will oversee large-scale Oracle implementation work within our Advisory practice, coordinating projects, resources, and stakeholders to support delivery of…
Added 20 mins ago
Oracle PMO - Senior Manager
PwC
New Orleans, LA
As a Senior Manager Oracle PMO you will lead large-scale Oracle program management efforts, coordinating multiple projects, resources, and stakeholders to support successful delivery of…
Added 20 mins ago
General Manager, FSP Operations
Parexel
Baton Rouge, LA
Parexel is seeking an experienced and commercially-minded General Manager, Functional Service Provider (FSP) to lead one of our strategic customer relationships. This executive leadership…
Added 20 mins ago
Staff Software Engineer - IAM
General Motors
Baton Rouge, LA
Austin Technical Center - Austin Technical Center
Added 20 mins ago
RS
Senior Customer Success Manager - Mobius
Rocket Software
Baton Rouge, LA
- $83,000 to $112,050 USD / year
The Senior Customer Success Manager (CSM) is a strategic leader within the Customer Success organization who exemplifies Rocket Software's core values in every customer and employee…
Added 20 mins ago
CT National Sales Manager
UMB Bank
Baton Rouge, LA
The Specialty Corporate Trust (SCT) National Sales Manager is responsible for sales and account management under the specialty corporate trust division.

SAIC

Program Manager - IT Service Delivery

Arlington, VA, United States

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Job details

Experience: At least 15 years of infrastructure support experience, with at least 4 years supervising projects or project teams
Posting language: English
Posted: Nov 3, 2026

Original job description

SAIC seeks a Program Manager to lead all aspects of IT service delivery and client relationship management for a large ITIL infrastructure services contract. The ideal candidate will have extensive experience in managing large-scale, comprehensive IT programs, a history of delivering exceptional service performance, and driving innovative solutions. This role requires a strategic leader with a deep understanding of full IT lifecycle services, a proactive approach to client satisfaction, and a proven ability to deliver transformational results within high-stake environments.

Primary responsibilities include:

Strategic Leadership and Governance

Act as the senior leader responsible for all aspects of service delivery, ensuring client goals and business strategies are met or exceeded.
Maintain a comprehensive understanding of the contract to ensure compliance and seamless service provision.
Represent the contractor organization in governance meetings, providing authoritative leadership and trusted client engagement on all program matters.
Engage directly with client executives, bridging operational delivery and strategic IT initiatives to align with client objectives.

Program Oversight and Execution

Manage technical, schedule, and financial aspects of IT service delivery, ensuring all Service Level Agreements (SLAs) are met with consistent success.
Oversee the delivery of full IT lifecycle services, including cybersecurity programs, IT operations, project/portfolio management, enterprise services, data center operations, infrastructure and cloud migrations.
Ensure availability of appropriate contractor resources, leveraging subject matter experts during peak demands, crises, or as project requirements evolve.
Drive the identification, planning, and resolution of risks through structured risk management processes, including contingency execution.

Client Relationship Management

Serve as the primary point of contact for client leadership, ensuring transparent communication while addressing any issues in a timely manner.
Build a strong relationship with stakeholders, interpreting business demands and transforming them into actionable tasks to enhance overall IT support and client satisfaction.
Position the client for IT operational excellence by advocating and aligning strategic transformation initiatives, with specific focus on maturing ITIL methodologies.

Performance Management and Service Excellence

Monitor and drive performance across all service offerings, ensuring best practices and industry standards are implemented and sustained.
Analyze service delivery metrics, capacity utilization, trend data, and infrastructure performance to identify opportunities for optimization.
Deliver continuous improvements that enhance services and reduce operational costs.
Develop and oversee corrective action plans to address and resolve potential issues, adhering to rigorous IT audit standards (e.g., FISMA).

Innovative Transformation

Own and advocate for business cases that support deployment of new technologies, enhanced service capabilities, and greater cost efficiencies.
Lead transformation by developing actionable plans, mentoring teams, and integrating methodologies like Scrum, Lean Portfolio Management, and Kanban across the program.
Promote a culture of innovation and continuous improvement by developing and pursuing unsolicited proposals, white papers, and new service opportunities for the FDIC.

Operational Excellence and Recognition

Ensure the contractor team consistently delivers high performance, earning industry recognition through superior service delivery.
Collaborate across multidisciplined teams to achieve organizational objectives, while consistently meeting established performance metrics and SLRs.
Drive cross-functional delivery of specialized services, including infrastructure refresh, cybersecurity maturity improvements, and client support solutions.

This position calls for a high-impact leader with a documented history of program success, innovation, and client engagement. The required qualifications include:

Bachelor’s degree in computer science, information technology, or a related field and eighteen years or more of related experience. Master’s degree (MBA, MS in Computer Science, Engineering, or related field) strongly preferred.
At least 15 years of infrastructure support experience, with at least 4 years supervising projects or project teams
Extensive experience managing a fully outsourced IT infrastructure and operations program, with proven success in environments subject to stringent security requirements (e.g., federal government, financial services, or similar domains).
Direct experience supporting large-scale programs encompassing IT operations, cybersecurity, data center management, and client support.
Successful track record of managing transformative IT projects, including cloud migrations, cyber risk remediation, ITIL transformations, and data center transitions.
Comprehensive understanding of full IT stack services and IT lifecycle delivery, including cybersecurity, cloud, infrastructure, and applications.
Proven leadership in driving Service Level Agreement achievement and resolving operational challenges to ensure high client satisfaction.
Experience developing and implementing innovative solutions to reduce cost, improve security, and streamline operations.
Established success in engaging executive level stakeholders, leading cross functional teams, and providing clear, actionable communication.
Exceptional problem-solving skills, with demonstrated ability to assess needs, identify risks, and implement effective solutions.
A collaborative leader who fosters team excellence, professional development, and innovation.
In-depth implementation experience with customization of IT management tools (ServiceNow and SharePoint)
Preferred: Certifications in ServiceNow or Sharepoint.
Ability to obtain and maintain a Public Trust clearance

SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

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