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Academic Success & Undergraduate Advising (ASUA), Peer Advisor - Federal Work Student Assistant
CSUSB
CA
- $16.9 USD / hour
Under direct supervision of the Manager, Retention & Graduation Initiatives, Student Assistant Peer Advisors assist in providing academic advising to students in all Undergraduate Majors at…
Added 1 min ago
Account Manager - Retail
AIRGAS Airgas USA, LLC
Dallas, TX
As an Account Manager, you will be a pioneer in building and sustaining high-value partnerships within our business and industrial sectors. Your key focus is to advance sustainable growth…
Added 2 mins ago
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IAM Release Manager
TEKsystems
Irving, TX
- $55 to $70 USD / hour
DescriptionRelease Manager specializes in planning, coordinating, and executing software release processes across multiple teams and environments.These professionals manage the complex…
Added 2 mins ago
Customer Success Manager (CSM) SAP Next Gen - SAP Academy for Customer Success - San Ramon (Hybrid)
SAP
San Ramon, CA
The Customer Success Manager (CSM) works directly with customers to guide them through their business journey with our solutions. The CSM works to increase customer satisfaction, retention,…
Added 3 mins ago
Physical Security - COO - Vice President
Blackstone Administrative Services Partnership
NY
We are hiring a Chief Operating Officer for the Physical Security Team. This highly visible role oversees the group responsible for our physical security – the team that protects the firm,…
Added 4 mins ago
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Assistant Manager (Full Time)
Tilly's
Sacramento, CA
- Full-time
As an Assistant Manager, you will work with the Store Management Team to ensure that each Customer receives an amazing Tillys Experience. It starts with modeling exemplary service and…
Added 4 mins ago
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Environmental Services and Event Support Lead
Seattle Art Museum
Seattle, WA
- $51,809 to $57,268 USD / year
Reports To: Facilities Operations Assistant Manager
Added 4 mins ago
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Environmental Services and Event Support Assistant
Seattle Art Museum
Seattle, WA
- $23.44 USD / hour
Reports To: Facilities Operations Assistant Manager
Added 4 mins ago
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System & Data Bricks Administrator
Cape & Coast Bank
Hyannis, MA
- $85,000 to $105,000 USD / year
…cloud-based environments, with a focus on system reliability, security, and operational efficiency. The ideal candidate brings strong technical and problem-solving skills, experience with…
Added 7 mins ago
Hotel Executive Housekeeper
McKibbon Hospitality
Gainesville, GA
As a key member of the property leadership team, the Executive Housekeeper works closely with the Assistant General Manager and the General Manager to guide the total operations of the…
Added 7 mins ago
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Manager Site Reliability Engineering
Akamai Technologies, Inc.
Montpelier, VT
- $151,800 to $273,200 USD / year
As a Manager Site Reliability Engineering, you will be responsible for:
Added 7 mins ago
Senior Manager, Security Operations Center
Rubrik
Montpelier, VT
Rubrik is hiring a Senior Manager to lead our Security Operations Center, including our FedRAMP-authorized environment. Incident response sits at the core of what the SOC does, alongside…
Added 7 mins ago
Cybersecurity Engineer (Cloud)
Amentum
Montpelier, VT
Integrate cloud security telemetry with Security Operations and the managed security service provider. Support escalated investigations when cloud expertise is needed.
Added 7 mins ago
Pega Lead System Architect-Manager
PwC
Montpelier, VT
As a Pega Lead System Architect-Manager, you will design and implement seamless integration solutions and robust platform architectures for clients, optimizing technology infrastructure for…
Added 7 mins ago
Senior Cybersecurity Architect (Cloud)
Amentum
Montpelier, VT
Define AI telemetry and investigation requirements with Security Operations and Detection Engineering, then support escalated investigations, control improvements, and secure recovery when…
Added 8 mins ago
Director, Global Procurement - Technology, AI & Contact Center
Expedia, Inc.
WA
…partnerships, category strategies, and sourcing discipline, while Operations, Programs, COE and Digital S2P teams enable scale, quality, innovation, and agility across the full lifecycle,…
Added 9 mins ago
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Lead Valet Attendant - UF Health Flagler Hospital
Towne Park, LLC
St. Augustine, FL
- $15 USD / hour
…standards are met or exceeded. Under the direction of the Account Manager, the Guest Service Captain has additional duties involving coordination and administration, as well as providing…
Added 9 mins ago
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Director of Environmental Services & Compliance
NW Natural
Portland, OR
- $170,100 to $251,550 USD / year
…environmental risk programs across regulated gas and water utility…
Added 9 mins ago
CO
Director of Housing and Community Services
City of Mesquite
Mesquite, TX
- $130,000 to $170,000 USD / year
…internal reporting relationships; prepare statistical reports on operations and activities including performance measurement; identify opportunities for improvement and review with the…
Added 9 mins ago
Records Specialist
Global Business Transformation Solutions, LLC (GBTS)
United States
The Records Specialist is responsible for supporting records and information management operations within Opensity Solutions client environments. This role provides records creation,…
Added 10 mins ago
Customer Service Manager
Goodwill of the San Francisco Bay
United States
…San Francisco Bay. Directs all aspects relating to the daily operations of the sales floor, leading the team and driving the business. Key responsibilities include building, leading, and…
Added 11 mins ago
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Member Concierge
Flexcar
Morrow, GA
- $22.5 USD / hour
Collaborate closely with cross-functional teams, such as customer care and security team, to ensure a seamless member experience.
Added 13 mins ago
GO
Assistant Manager Position
Goodwill of Central & Northern Arizona
United States
- $47,000 USD / year
Leads the daily operations of the sales floor at a Retail Store location for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities to help fund the Goodwill mission of…
Added 13 mins ago
Coordinator Food Service
Novant Health
Burgaw, NC
Works under the supervision of the Manager of Food Service. Responsible for the supervision and outcome of assigned area. Ensures compliance with state, county, and accrediting body.
Added 14 mins ago
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Assistant Property Manager - Nashville, TN
Pure Employment LLC
Nashville, TN
- $23 to $25 USD / hour
At PURE HomeRiver, service comes first. We’re looking for an Assistant Property Manager who supports tenants and owners with a service-minded approach and a commitment to excellence.

SAIC

Program Manager - IT Service Delivery

Arlington, VA, United States

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Job details

Experience: At least 15 years of infrastructure support experience, with at least 4 years supervising projects or project teams
Posting language: English
Posted: Nov 3, 2026

Original job description

SAIC seeks a Program Manager to lead all aspects of IT service delivery and client relationship management for a large ITIL infrastructure services contract. The ideal candidate will have extensive experience in managing large-scale, comprehensive IT programs, a history of delivering exceptional service performance, and driving innovative solutions. This role requires a strategic leader with a deep understanding of full IT lifecycle services, a proactive approach to client satisfaction, and a proven ability to deliver transformational results within high-stake environments.

Primary responsibilities include:

Strategic Leadership and Governance

Act as the senior leader responsible for all aspects of service delivery, ensuring client goals and business strategies are met or exceeded.
Maintain a comprehensive understanding of the contract to ensure compliance and seamless service provision.
Represent the contractor organization in governance meetings, providing authoritative leadership and trusted client engagement on all program matters.
Engage directly with client executives, bridging operational delivery and strategic IT initiatives to align with client objectives.

Program Oversight and Execution

Manage technical, schedule, and financial aspects of IT service delivery, ensuring all Service Level Agreements (SLAs) are met with consistent success.
Oversee the delivery of full IT lifecycle services, including cybersecurity programs, IT operations, project/portfolio management, enterprise services, data center operations, infrastructure and cloud migrations.
Ensure availability of appropriate contractor resources, leveraging subject matter experts during peak demands, crises, or as project requirements evolve.
Drive the identification, planning, and resolution of risks through structured risk management processes, including contingency execution.

Client Relationship Management

Serve as the primary point of contact for client leadership, ensuring transparent communication while addressing any issues in a timely manner.
Build a strong relationship with stakeholders, interpreting business demands and transforming them into actionable tasks to enhance overall IT support and client satisfaction.
Position the client for IT operational excellence by advocating and aligning strategic transformation initiatives, with specific focus on maturing ITIL methodologies.

Performance Management and Service Excellence

Monitor and drive performance across all service offerings, ensuring best practices and industry standards are implemented and sustained.
Analyze service delivery metrics, capacity utilization, trend data, and infrastructure performance to identify opportunities for optimization.
Deliver continuous improvements that enhance services and reduce operational costs.
Develop and oversee corrective action plans to address and resolve potential issues, adhering to rigorous IT audit standards (e.g., FISMA).

Innovative Transformation

Own and advocate for business cases that support deployment of new technologies, enhanced service capabilities, and greater cost efficiencies.
Lead transformation by developing actionable plans, mentoring teams, and integrating methodologies like Scrum, Lean Portfolio Management, and Kanban across the program.
Promote a culture of innovation and continuous improvement by developing and pursuing unsolicited proposals, white papers, and new service opportunities for the FDIC.

Operational Excellence and Recognition

Ensure the contractor team consistently delivers high performance, earning industry recognition through superior service delivery.
Collaborate across multidisciplined teams to achieve organizational objectives, while consistently meeting established performance metrics and SLRs.
Drive cross-functional delivery of specialized services, including infrastructure refresh, cybersecurity maturity improvements, and client support solutions.

This position calls for a high-impact leader with a documented history of program success, innovation, and client engagement. The required qualifications include:

Bachelor’s degree in computer science, information technology, or a related field and eighteen years or more of related experience. Master’s degree (MBA, MS in Computer Science, Engineering, or related field) strongly preferred.
At least 15 years of infrastructure support experience, with at least 4 years supervising projects or project teams
Extensive experience managing a fully outsourced IT infrastructure and operations program, with proven success in environments subject to stringent security requirements (e.g., federal government, financial services, or similar domains).
Direct experience supporting large-scale programs encompassing IT operations, cybersecurity, data center management, and client support.
Successful track record of managing transformative IT projects, including cloud migrations, cyber risk remediation, ITIL transformations, and data center transitions.
Comprehensive understanding of full IT stack services and IT lifecycle delivery, including cybersecurity, cloud, infrastructure, and applications.
Proven leadership in driving Service Level Agreement achievement and resolving operational challenges to ensure high client satisfaction.
Experience developing and implementing innovative solutions to reduce cost, improve security, and streamline operations.
Established success in engaging executive level stakeholders, leading cross functional teams, and providing clear, actionable communication.
Exceptional problem-solving skills, with demonstrated ability to assess needs, identify risks, and implement effective solutions.
A collaborative leader who fosters team excellence, professional development, and innovation.
In-depth implementation experience with customization of IT management tools (ServiceNow and SharePoint)
Preferred: Certifications in ServiceNow or Sharepoint.
Ability to obtain and maintain a Public Trust clearance

SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

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