Jobs in the United States

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Shipping Supervisor
Carlisle
Lakeland, Florida, FL
…Carlisle Weatherproofing Technologies (CWT) segments. Driven by operational excellence and the Carlisle Operating System (COS), we focus on innovation, continuous improvement, and…
Added just now
Creative Project Manager
Memphis Grizzlies
Memphis, TN
…making, why it matters, and when it is due. The Creative Project Manager makes that happen for the Memphis Grizzlies. You will be the central point of contact, owning the intake,…
Added 2 mins ago
HG
H&M Store Visual Manager - Cielo Vista
H&M Group
El Paso, TX
- $20.9 to $24.04 USD / hour
As a Visual Merchandiser Manager, you contribute to an inspiring, elevated, & consistent customer experience by implementing visual standards and commercial excellence. Together with your…
Added 4 mins ago
HU
Technician Trainee - Water (Potential Promotion to Tech 1 at 90 days)
Hydromax USA
Orlando, FL
- $18 to $21 USD / hour
➔ Project Manager (Regional operational responsibility)
Added 4 mins ago
MU
Store Manager
MINISO USA
Mesa, AZ
- $19 to $30 USD / hour
As a Store Manager, it is their responsibility to not just manage a store, but to embrace the idea that life is for fun and create an exciting, vibrant experience for both their team and…
Added 6 mins ago
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Senior Manager, Cell Therapy Hub
AstraZeneca
Wilmington, DE · Wilmington
- $137,937.6 to $206,906.4 USD / year
…in advancing life-changing cell therapy treatments through operational excellence and patient-centered…
Added 7 mins ago
AS
Data Governance Manager - University of Idaho
Another Source
Moscow, ID
- $95,000 USD / year
…data? 🎓 **The University of Idaho is hiring a Data Governance Manager!** 📍 Moscow, Idaho | Remote💰 **$95,000+ DOE** 📦 Relocation Assistance Available for those that want to be onsite…
Added 10 mins ago
GL
Summer Camp Director, Denver Park Hill/Central Park (2027)
Galileo Learning
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- $22 to $24 USD / hour
…exceptional camper and family experiences, you will uphold program quality, foster creativity, and deliver excellence in customer care, curriculum, and team…
Added 10 mins ago
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Summer Travel Camp Director, Chicago Region (2027)
Galileo Learning
Chicago, IL
- $22 to $24 USD / hour
…exceptional camper and family experiences, you will uphold program quality, foster creativity, and deliver excellence in customer care, curriculum, and team…
Added 10 mins ago
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Summer Camp Director, Arlington Heights (2027)
Galileo Learning
Arlington Heights, IL
- $22 to $24 USD / hour
…exceptional camper and family experiences, you will uphold program quality, foster creativity, and deliver excellence in customer care, curriculum, and team…
Added 11 mins ago
Senior Software Engineer, Connectivity
Phaidra
Remote, United States
Lead operational excellence for your team’s products, ensuring reliability and performance through on-call ownership, tooling, documentation, and CI/CD practices.
Added 11 mins ago
FF
Ranch Laborer - (Waterford)
Foster Farms
Waterford, CA
- $17 USD / hour
while delivering operational excellence and exceptional value to our customers.
Added 13 mins ago
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Pharmacy Manager
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Dallas, TX
- $65 to $85 USD / hour
As a Pharmacy Manager, you will lead and develop a pharmacy team that provides exceptional patient care by promoting best practices and leading through change while identifying and…
Added 13 mins ago
Operations and Driver Supervisor - Waste Collection Services
UBLIC SERVICES OF NEW JERSEY, LLC
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…oversees drivers and helpers and works with the Operations Manager and General Manager to implement tactical initiatives to drive functional excellence and budget achievement. The…
Added 13 mins ago
Ops Supervisor Hauling
IED WASTE SERVICES OF NORTH AMERICA, LLC
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…oversees drivers and helpers and works with the Operations Manager and General Manager to implement tactical initiatives to drive functional excellence and budget achievement. The…
Added 14 mins ago
Technology Project Manager
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…smarter decisions, enhance customer experiences, and achieve operational excellence. Join us to be part of a pioneering team that is at the forefront of financial services transformation.…
Added 15 mins ago
SVP, Chief Marketing Officer - Home & Auto
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Lead team to ensure operational excellence and strong controls in areas of loyalty, campaign execution, and advertising compliance.
Added 15 mins ago
Assistant Store Manager - Famous Footwear
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…of caring and camaraderie focused on customer relationships, operational excellence, and flawless delivery of both. To help your team be their best, you infuse coaching moments for the…
Added 17 mins ago
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Principal Program Manager
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Nashville, TN
- $91,000 to $209,500 USD / year
This high-visibility and high-impact role will help shape the operational efficiency, excellence in execution and enable growth. The role comes with a high degree of personal accountability…
Added 18 mins ago
Program Coordinator - Aerospace
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Tulsa, OK
follow-up, and escalates significant concerns or issues to the Program Manager as needed
Added 18 mins ago
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Safety Program Professional
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Participate in strategic initiatives to improve safety performance and operational excellence.
Added 19 mins ago
Sr. Mgr, Client/Partner Success and Operations
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Remote, United States
This is a builder's role. The Sr. Manager, Partner Operations will define how these teams work together, set standards for client-facing excellence, and build the operational infrastructure…
Added 19 mins ago
Store Manager, Boca Raton
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True Classic is seeking an experienced and people-first Store Manager to lead our retail location in Boca Raton, FL. This role requires a high-energy, customer-obsessed leader who can drive…
Added 20 mins ago
Program manager, Transformation and Process Excellence
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Now Brewing - program manager, Transformation and Process Excellence! #tobeapartner
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General Accounting Manager
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The Accounting Manager manages the General Accounting and Treasury functions for U.S., Canada, and several South American operations, and prepares consolidated financial statements for…

SAIC

Program Manager - IT Service Delivery

Arlington, VA, United States

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Job details

Experience: At least 15 years of infrastructure support experience, with at least 4 years supervising projects or project teams
Posting language: English
Posted: Nov 3, 2026

Original job description

SAIC seeks a Program Manager to lead all aspects of IT service delivery and client relationship management for a large ITIL infrastructure services contract. The ideal candidate will have extensive experience in managing large-scale, comprehensive IT programs, a history of delivering exceptional service performance, and driving innovative solutions. This role requires a strategic leader with a deep understanding of full IT lifecycle services, a proactive approach to client satisfaction, and a proven ability to deliver transformational results within high-stake environments.

Primary responsibilities include:

Strategic Leadership and Governance

Act as the senior leader responsible for all aspects of service delivery, ensuring client goals and business strategies are met or exceeded.
Maintain a comprehensive understanding of the contract to ensure compliance and seamless service provision.
Represent the contractor organization in governance meetings, providing authoritative leadership and trusted client engagement on all program matters.
Engage directly with client executives, bridging operational delivery and strategic IT initiatives to align with client objectives.

Program Oversight and Execution

Manage technical, schedule, and financial aspects of IT service delivery, ensuring all Service Level Agreements (SLAs) are met with consistent success.
Oversee the delivery of full IT lifecycle services, including cybersecurity programs, IT operations, project/portfolio management, enterprise services, data center operations, infrastructure and cloud migrations.
Ensure availability of appropriate contractor resources, leveraging subject matter experts during peak demands, crises, or as project requirements evolve.
Drive the identification, planning, and resolution of risks through structured risk management processes, including contingency execution.

Client Relationship Management

Serve as the primary point of contact for client leadership, ensuring transparent communication while addressing any issues in a timely manner.
Build a strong relationship with stakeholders, interpreting business demands and transforming them into actionable tasks to enhance overall IT support and client satisfaction.
Position the client for IT operational excellence by advocating and aligning strategic transformation initiatives, with specific focus on maturing ITIL methodologies.

Performance Management and Service Excellence

Monitor and drive performance across all service offerings, ensuring best practices and industry standards are implemented and sustained.
Analyze service delivery metrics, capacity utilization, trend data, and infrastructure performance to identify opportunities for optimization.
Deliver continuous improvements that enhance services and reduce operational costs.
Develop and oversee corrective action plans to address and resolve potential issues, adhering to rigorous IT audit standards (e.g., FISMA).

Innovative Transformation

Own and advocate for business cases that support deployment of new technologies, enhanced service capabilities, and greater cost efficiencies.
Lead transformation by developing actionable plans, mentoring teams, and integrating methodologies like Scrum, Lean Portfolio Management, and Kanban across the program.
Promote a culture of innovation and continuous improvement by developing and pursuing unsolicited proposals, white papers, and new service opportunities for the FDIC.

Operational Excellence and Recognition

Ensure the contractor team consistently delivers high performance, earning industry recognition through superior service delivery.
Collaborate across multidisciplined teams to achieve organizational objectives, while consistently meeting established performance metrics and SLRs.
Drive cross-functional delivery of specialized services, including infrastructure refresh, cybersecurity maturity improvements, and client support solutions.

This position calls for a high-impact leader with a documented history of program success, innovation, and client engagement. The required qualifications include:

Bachelor’s degree in computer science, information technology, or a related field and eighteen years or more of related experience. Master’s degree (MBA, MS in Computer Science, Engineering, or related field) strongly preferred.
At least 15 years of infrastructure support experience, with at least 4 years supervising projects or project teams
Extensive experience managing a fully outsourced IT infrastructure and operations program, with proven success in environments subject to stringent security requirements (e.g., federal government, financial services, or similar domains).
Direct experience supporting large-scale programs encompassing IT operations, cybersecurity, data center management, and client support.
Successful track record of managing transformative IT projects, including cloud migrations, cyber risk remediation, ITIL transformations, and data center transitions.
Comprehensive understanding of full IT stack services and IT lifecycle delivery, including cybersecurity, cloud, infrastructure, and applications.
Proven leadership in driving Service Level Agreement achievement and resolving operational challenges to ensure high client satisfaction.
Experience developing and implementing innovative solutions to reduce cost, improve security, and streamline operations.
Established success in engaging executive level stakeholders, leading cross functional teams, and providing clear, actionable communication.
Exceptional problem-solving skills, with demonstrated ability to assess needs, identify risks, and implement effective solutions.
A collaborative leader who fosters team excellence, professional development, and innovation.
In-depth implementation experience with customization of IT management tools (ServiceNow and SharePoint)
Preferred: Certifications in ServiceNow or Sharepoint.
Ability to obtain and maintain a Public Trust clearance

SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

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