Jobs in the United States

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Added 1 min ago
Toolroom Manager
Actalent
Philipsburg, PA
The Toolroom Manager leads a growing team of 12 or more direct reports in a dynamic environment focused on building the future footprint of the companys tooling capabilities. The role…
Added 1 min ago
QA Project Manager
Eurofins US Network
West Point, PA
Function as the lead auditor both independently and as part of a team to ensure compliance to GxPs, client policies, international guidelines and departmental SOPs
Added 2 mins ago
Strategic Sourcing Manager
ITW
Hatfield, PA
The Strategic Sourcing Manager develops and executes sourcing strategies that support business objectives related to cost, quality, delivery, innovation, and supplier performance for both…
Added 3 mins ago
Supervisor Group Lead - Environment Testing - 1st shift
Eurofins US Network
Lancaster, PA
Coordinates work projects with department manager, operations leader and/or project managers to appropriately prioritize laboratory workload to meet client requirements.
Added 4 mins ago
Provider Engagement Account Manager (Northeast PA)
Centene Corporation
Harrisburg, PA
…contracted provider networks serving our communities. Build client relations to ensure delivery of the highest level of care to our members. Engage with providers to align on network…
Added 4 mins ago
Patient Generated Health Data Project Manager (Remote)
GovCIO
Harrisburg, PA
Creates integrated project plans for contract deliverables and new initiatives in development. Assesses project issues and develops resolutions to meet productivity, quality, and…
Added 4 mins ago
Corporate Services Specialist - Food & Retail
WM
Harrisburg, PA
Sales •Assist the NAM (National Account Manager) and Project Managers (PM) in the execution of new program initiatives including right sizing, renewals, growth, acquisitions, mergers, trips…
Added 4 mins ago
Technical Program - Software Delivery - 6 Month Contract
SitusAMC
Harrisburg, PA
Experience with a Project Portfolio Management (PPM) tool is a plus.
Added 4 mins ago
CI Manager Northeast
National Power, LLC
Pittsburgh, PA
The CI Manager, Northeast is responsible for leading and building a team, developing and expanding customer relationships, and ensuring project managers and field teams execute work safely,…
Added 4 mins ago
Instrument person - pittsburgh, pa.
TRC Environmental Corp.
Pittsburgh, PA
…methods to be used. Assists Survey Party Chief in implementing project survey policies, guidelines, and procedures. Orients assigned survey personnel on project requirements and assigns…
Added 4 mins ago
Relationship Advisor Retirement Services
First National Bank
Pittsburgh, PA
Added 4 mins ago
Transportation Project Manager
Alfred Benesch & Company
Pittsburgh, PA
Added 4 mins ago
CI Manager Northeast
National Power, LLC
Philadelphia, PA
The CI Manager, Northeast is responsible for leading and building a team, developing and expanding customer relationships, and ensuring project managers and field teams execute work safely,…
Added 4 mins ago
AEM Functional Lead
Accenture
Pittsburgh, PA · Philadelphia, PA
Minimum 3 years of experience delivering or re-launching Adobe Experience Manager (AEM) or other Web Content Management (WCM) platforms, including content governance, authoring workflows,…
Added 4 mins ago
SAP Tech Arch S/4HANA Migration-Manager
PwC
Pittsburgh, PA · Philadelphia, PA
As a SAP Tech Arch S/4HANA Migration-Manager you will lead SAP technology work focused on S/4HANA migration planning, solution architecture, and client delivery within our Advisory…
Added 4 mins ago
Oracle PMO - Manager
PwC
Philadelphia, PA · Pittsburgh, PA
As an Oracle PMO Manager you will oversee large-scale Oracle implementation work within our Advisory practice, coordinating projects, resources, and stakeholders to support delivery of…
Added 4 mins ago
RA
Project Manager Assistant
Ramboll Americas Engineering Solutions, Inc.
Blue Bell, PA
- $86,528 USD / year
The Project Management Assistant supports delivery of EPC projects by establishing and maintaining robust project controls for cost, schedule, forecasting, and reporting. This role partners…
Added 5 mins ago
Clinical Program Manager - Evernorth - Remote (Clinical Operations Support & Custom Services)
Cigna-Evernorth Services Inc.
Remote, United States
The Clinical Program Manager, Custom Implementation & Operations Support Services, leads Clinical Program Advisors and analysts supporting clinical program operations, custom client…
Added 9 mins ago
IG
Hybrid (NYC/NJ/Connecticut) - Technical Project Manager (Data Center Migrations)
Insight Global
San Jose, CA
- $140,000 USD / year
We are seeking an experienced Technical Project Manager (Hybrid) to lead and manage large-scale data center migration projects for a leading data center networking company. The ideal…
Added 16 mins ago
Safety Manager
Gilbane Building Company
Syracuse, NY
…career growth opportunity? Gilbane is seeking an On-Site Safety Manager to supervise all safety efforts on a single large commercial project based in…
Added 19 mins ago
Account Manager, Global Sales
Compu Dynamics
Chantilly, VA
Partner with technicians, estimating, engineering, project management and operations so scopes are realistic, safe and deliverable.
Added 21 mins ago
Senior Project Manager
Mead & Hunt
Champaign, IL · UNAVAILABLE
We're looking for a Senior Project Manager to lead projects, work directly with manufacturing clients, and contribute to the continued success of our Food & Beverage group. You'll take…
Added 28 mins ago
Senior Manager, Mass Spec
PPD Development, LP
Middleton, WI
The Senior Manager supervises and assists line leaders and high-level individual contributors with tasks such as resource management, technical and compliance related issues. Additionally,…
Added 33 mins ago
Director, Facility Operations
MultiCare Health System
Tacoma, WA
…contract administration, routine capital construction, property management and/or engineering for various equipment systems found in a client-services/client-oriented service provider…
Added 35 mins ago
Operational Excellence Manager
Pyramid Laboratories Inc
Costa Mesa, CA
Reporting to the Chief Operating Officer, the Operational Excellence Manager drives the development of integrated management systems, performance metrics, planning processes and…

SAIC

Program Manager - IT Service Delivery

Arlington, VA, United States

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Job details

Experience: At least 15 years of infrastructure support experience, with at least 4 years supervising projects or project teams
Posting language: English
Posted: Nov 3, 2026

Original job description

SAIC seeks a Program Manager to lead all aspects of IT service delivery and client relationship management for a large ITIL infrastructure services contract. The ideal candidate will have extensive experience in managing large-scale, comprehensive IT programs, a history of delivering exceptional service performance, and driving innovative solutions. This role requires a strategic leader with a deep understanding of full IT lifecycle services, a proactive approach to client satisfaction, and a proven ability to deliver transformational results within high-stake environments.

Primary responsibilities include:

Strategic Leadership and Governance

Act as the senior leader responsible for all aspects of service delivery, ensuring client goals and business strategies are met or exceeded.
Maintain a comprehensive understanding of the contract to ensure compliance and seamless service provision.
Represent the contractor organization in governance meetings, providing authoritative leadership and trusted client engagement on all program matters.
Engage directly with client executives, bridging operational delivery and strategic IT initiatives to align with client objectives.

Program Oversight and Execution

Manage technical, schedule, and financial aspects of IT service delivery, ensuring all Service Level Agreements (SLAs) are met with consistent success.
Oversee the delivery of full IT lifecycle services, including cybersecurity programs, IT operations, project/portfolio management, enterprise services, data center operations, infrastructure and cloud migrations.
Ensure availability of appropriate contractor resources, leveraging subject matter experts during peak demands, crises, or as project requirements evolve.
Drive the identification, planning, and resolution of risks through structured risk management processes, including contingency execution.

Client Relationship Management

Serve as the primary point of contact for client leadership, ensuring transparent communication while addressing any issues in a timely manner.
Build a strong relationship with stakeholders, interpreting business demands and transforming them into actionable tasks to enhance overall IT support and client satisfaction.
Position the client for IT operational excellence by advocating and aligning strategic transformation initiatives, with specific focus on maturing ITIL methodologies.

Performance Management and Service Excellence

Monitor and drive performance across all service offerings, ensuring best practices and industry standards are implemented and sustained.
Analyze service delivery metrics, capacity utilization, trend data, and infrastructure performance to identify opportunities for optimization.
Deliver continuous improvements that enhance services and reduce operational costs.
Develop and oversee corrective action plans to address and resolve potential issues, adhering to rigorous IT audit standards (e.g., FISMA).

Innovative Transformation

Own and advocate for business cases that support deployment of new technologies, enhanced service capabilities, and greater cost efficiencies.
Lead transformation by developing actionable plans, mentoring teams, and integrating methodologies like Scrum, Lean Portfolio Management, and Kanban across the program.
Promote a culture of innovation and continuous improvement by developing and pursuing unsolicited proposals, white papers, and new service opportunities for the FDIC.

Operational Excellence and Recognition

Ensure the contractor team consistently delivers high performance, earning industry recognition through superior service delivery.
Collaborate across multidisciplined teams to achieve organizational objectives, while consistently meeting established performance metrics and SLRs.
Drive cross-functional delivery of specialized services, including infrastructure refresh, cybersecurity maturity improvements, and client support solutions.

This position calls for a high-impact leader with a documented history of program success, innovation, and client engagement. The required qualifications include:

Bachelor’s degree in computer science, information technology, or a related field and eighteen years or more of related experience. Master’s degree (MBA, MS in Computer Science, Engineering, or related field) strongly preferred.
At least 15 years of infrastructure support experience, with at least 4 years supervising projects or project teams
Extensive experience managing a fully outsourced IT infrastructure and operations program, with proven success in environments subject to stringent security requirements (e.g., federal government, financial services, or similar domains).
Direct experience supporting large-scale programs encompassing IT operations, cybersecurity, data center management, and client support.
Successful track record of managing transformative IT projects, including cloud migrations, cyber risk remediation, ITIL transformations, and data center transitions.
Comprehensive understanding of full IT stack services and IT lifecycle delivery, including cybersecurity, cloud, infrastructure, and applications.
Proven leadership in driving Service Level Agreement achievement and resolving operational challenges to ensure high client satisfaction.
Experience developing and implementing innovative solutions to reduce cost, improve security, and streamline operations.
Established success in engaging executive level stakeholders, leading cross functional teams, and providing clear, actionable communication.
Exceptional problem-solving skills, with demonstrated ability to assess needs, identify risks, and implement effective solutions.
A collaborative leader who fosters team excellence, professional development, and innovation.
In-depth implementation experience with customization of IT management tools (ServiceNow and SharePoint)
Preferred: Certifications in ServiceNow or Sharepoint.
Ability to obtain and maintain a Public Trust clearance

SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

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