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Added just now
Project Controls Manager
Strike
Spring, TX
The Project Controls Manager is responsible for leading and overseeing project controls activities across assigned business units and construction projects. This role provides leadership in…
Added just now
Project Controls Manager
Strike
Brownsville, TX
The Project Controls Manager is responsible for leading and overseeing project controls activities across assigned business units and construction projects. This role provides leadership in…
Added 3 mins ago
HR Business Analyst
I Federal Reserve Bank of Minneapolis
Minneapolis, MN
Work collaboratively with other workforce data specialists within the division, including the senior project manager.
Added 4 mins ago
AT
Program Manager
Amida Technology Solutions
Chandler, AZ
- $175,000 to $190,000 USD / year
Project Management Professional (PMP) certification
Added 8 mins ago
L
Senior Biologist and Regulatory Permitting Specialist
LSA
Clovis, CA
- $94,000 to $138,000 USD / year
…mentor junior staff, and communicate clearly with clients, project managers, and multidisciplinary project…
Added 8 mins ago
L
Senior Biologist and Regulatory Permitting Specialist
LSA
Roseville, CA
- $94,000 to $138,000 USD / year
…mentor junior staff, and communicate clearly with clients, project managers, and multidisciplinary project…
Added 9 mins ago
Project Manager IV
Western Governors University
Salt Lake City, UT
Keeps project management records and systems accurate and up to date.
Added 10 mins ago
GF
Project Execution Manager
Georg Fischer LLC
Irvine, CA
- $100,000 to $145,000 USD / year
The Project Execution Manager is responsible for planning, coordinating, and overseeing all phases of project execution to ensure successful delivery of projects that meet safety, quality,…
Added 13 mins ago
J
Safety & Systems Technical Program Manager
Jobgether
Remote, United States
- $129,000 to $191,000 CAD / year
…partner is looking for a Safety & Systems Technical Program Manager based in United States…
Added 13 mins ago
Senior Manager, Social Media
Lucid Motors
Newark, CA
Lucid Motors is seeking a strategic and creative Senior Manager of Social Media to lead the company's global organic social media presence. This role is responsible for shaping how Lucid’s…
Added 16 mins ago
Health and Safety Manager, Startup and Validation (Field Based)
Environmental Resources Management, Inc.
Indianapolis, IN
ERM is seeking an experienced Health and Safety Manager, Startup and Validation to support a major pharmaceutical manufacturing startup in Lebanon, Indiana. This individual will serve as a…
Added 18 mins ago
SM
Principal Engineering Lead
SSA Marine
Long Beach, CA
- $200,000 to $250,000 USD / year
Integrate engineering risks into the overall project risk management framework.
Added 20 mins ago
KG
Project Manager Consultant - Cybersecurity Controls
Kalles Group
Seattle, WA
- $175,000 to $195,000 USD / year
As the Project Manager Consultant for a cybersecurity controls prioritization program for our client (a large global philanthropic organization), you’ll be the program’s prioritization…
Added 20 mins ago
KG
Change Manager Consultant - Cybersecurity Controls and Enterprise Program
Kalles Group
Seattle, WA
- $140,000 to $170,000 USD / year
As the Change Management Consultant for cybersecurity controls and an enterprise program for our client (a large global philanthropic organization), you’ll own change management for both…
Added 20 mins ago
KG
Business Systems Analyst Consultant - Cybersecurity Controls
Kalles Group
Seattle, WA
- $130,000 to $150,000 USD / year
…audit. You’ll support initiatives across identity and access management (IAM), Zero Trust, governance, risk, and compliance (GRC), vulnerability management, and cyber defense. You’ll also…
Added 21 mins ago
QA/QC Project Manager-Semiconductor
MSR-FSR
Phoenix, AZ
Chairs QA meetings and updates senior project management on project QA progress
Added 21 mins ago
Project Safety Coordinator
MSR-FSR
Phoenix, AZ
Bachelor's degree in occupational safety, Environmental Science, Industrial Hygiene, Construction Management, or a closely related field (preferred).
Added 21 mins ago
AC
Purchasing Associate
Aston Carter
Riverside, CA
- $28 to $33.5 USD / hour
Oversee the RFQ process, procurement awards, purchase order creation, and goods receipt management.
Added 24 mins ago
Peer Support Specialist
Painted Brain
Remote, United States
Under the proposed supervision of the MAT Program Manager, the Peer Support Specialist provides non-clinical, peer-led substance use prevention, education, community engagement, and…
Added 30 mins ago
Project Manager IS Senior for Chemical Cleaning
Clean Harbors
Reserve, LA
Lead the full lifecycle of a chemical cleaning project; including planning, mobilization, execution, and closeout
Added 30 mins ago
Team Leader, Plant Assets
Entergy
Westwego, LA
…everything we do. This position reports directly to the Plant Manager and is responsible for performance management, behavior management, professional development, and continuous…
Added 30 mins ago
BH
Intern/Co-op - Project Management - Spring 2027 Opportunities
Baker Hughes
Broussard, LA
- $22 to $44 USD / hour
University Internships: Project Management– 2027 opportunities
Added 30 mins ago
Facilities Manager
Cushman & Wakefield U.S., Inc.
ID
…required to provide accurate and current assessment of facility management objectives • Hire, train and motivate facility personnel. Maintain positive staff relations. Conduct or approve…
Added 30 mins ago
Facility Manager
Cushman & Wakefield U.S., Inc.
CA
The purpose of this position is to provide leadership and management for the facilities organization at a specific location, set of buildings, or campus environment. The Facilities Manager…
Added 30 mins ago
Sr. Project Manager
Cushman & Wakefield U.S., Inc.
CA
The Senior Project Manager provides project management experience to designated projects and assignments for a particular client account, property portfolio, or large facility/complex…

SAIC

Program Manager - IT Service Delivery

Arlington, VA, United States

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Job details

Experience: At least 15 years of infrastructure support experience, with at least 4 years supervising projects or project teams
Posting language: English
Posted: Nov 3, 2026

Original job description

SAIC seeks a Program Manager to lead all aspects of IT service delivery and client relationship management for a large ITIL infrastructure services contract. The ideal candidate will have extensive experience in managing large-scale, comprehensive IT programs, a history of delivering exceptional service performance, and driving innovative solutions. This role requires a strategic leader with a deep understanding of full IT lifecycle services, a proactive approach to client satisfaction, and a proven ability to deliver transformational results within high-stake environments.

Primary responsibilities include:

Strategic Leadership and Governance

Act as the senior leader responsible for all aspects of service delivery, ensuring client goals and business strategies are met or exceeded.
Maintain a comprehensive understanding of the contract to ensure compliance and seamless service provision.
Represent the contractor organization in governance meetings, providing authoritative leadership and trusted client engagement on all program matters.
Engage directly with client executives, bridging operational delivery and strategic IT initiatives to align with client objectives.

Program Oversight and Execution

Manage technical, schedule, and financial aspects of IT service delivery, ensuring all Service Level Agreements (SLAs) are met with consistent success.
Oversee the delivery of full IT lifecycle services, including cybersecurity programs, IT operations, project/portfolio management, enterprise services, data center operations, infrastructure and cloud migrations.
Ensure availability of appropriate contractor resources, leveraging subject matter experts during peak demands, crises, or as project requirements evolve.
Drive the identification, planning, and resolution of risks through structured risk management processes, including contingency execution.

Client Relationship Management

Serve as the primary point of contact for client leadership, ensuring transparent communication while addressing any issues in a timely manner.
Build a strong relationship with stakeholders, interpreting business demands and transforming them into actionable tasks to enhance overall IT support and client satisfaction.
Position the client for IT operational excellence by advocating and aligning strategic transformation initiatives, with specific focus on maturing ITIL methodologies.

Performance Management and Service Excellence

Monitor and drive performance across all service offerings, ensuring best practices and industry standards are implemented and sustained.
Analyze service delivery metrics, capacity utilization, trend data, and infrastructure performance to identify opportunities for optimization.
Deliver continuous improvements that enhance services and reduce operational costs.
Develop and oversee corrective action plans to address and resolve potential issues, adhering to rigorous IT audit standards (e.g., FISMA).

Innovative Transformation

Own and advocate for business cases that support deployment of new technologies, enhanced service capabilities, and greater cost efficiencies.
Lead transformation by developing actionable plans, mentoring teams, and integrating methodologies like Scrum, Lean Portfolio Management, and Kanban across the program.
Promote a culture of innovation and continuous improvement by developing and pursuing unsolicited proposals, white papers, and new service opportunities for the FDIC.

Operational Excellence and Recognition

Ensure the contractor team consistently delivers high performance, earning industry recognition through superior service delivery.
Collaborate across multidisciplined teams to achieve organizational objectives, while consistently meeting established performance metrics and SLRs.
Drive cross-functional delivery of specialized services, including infrastructure refresh, cybersecurity maturity improvements, and client support solutions.

This position calls for a high-impact leader with a documented history of program success, innovation, and client engagement. The required qualifications include:

Bachelor’s degree in computer science, information technology, or a related field and eighteen years or more of related experience. Master’s degree (MBA, MS in Computer Science, Engineering, or related field) strongly preferred.
At least 15 years of infrastructure support experience, with at least 4 years supervising projects or project teams
Extensive experience managing a fully outsourced IT infrastructure and operations program, with proven success in environments subject to stringent security requirements (e.g., federal government, financial services, or similar domains).
Direct experience supporting large-scale programs encompassing IT operations, cybersecurity, data center management, and client support.
Successful track record of managing transformative IT projects, including cloud migrations, cyber risk remediation, ITIL transformations, and data center transitions.
Comprehensive understanding of full IT stack services and IT lifecycle delivery, including cybersecurity, cloud, infrastructure, and applications.
Proven leadership in driving Service Level Agreement achievement and resolving operational challenges to ensure high client satisfaction.
Experience developing and implementing innovative solutions to reduce cost, improve security, and streamline operations.
Established success in engaging executive level stakeholders, leading cross functional teams, and providing clear, actionable communication.
Exceptional problem-solving skills, with demonstrated ability to assess needs, identify risks, and implement effective solutions.
A collaborative leader who fosters team excellence, professional development, and innovation.
In-depth implementation experience with customization of IT management tools (ServiceNow and SharePoint)
Preferred: Certifications in ServiceNow or Sharepoint.
Ability to obtain and maintain a Public Trust clearance

SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

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