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Quality Compliance Manager
Maker's Pride
North Sioux City, SD
Facilitate all internal auditing processes & maintain/perform training on departmental-specific policies, procedures and programs.
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Culinary Supervisor
A G Rhodes Health & Rehab
Atlanta, GA
This is a Full-time position requiring flexible hours during the weekdays (11am-7pm) and every other weekend (7am-3pm) and does require a current ServSafe Manager certification.
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Director, Real Estate Projects
WSP
New York, NY · NY · Boston, MA · Richmond, VA · Charlotte, NC · Miami, FL · Washington, DC
As the Director, Real Estate Projects – East Region you will be a strong, motivated and flexible program manager with an ability to lead and manage a team of Project Implementation Managers…
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Project Manager - Power Delivery
WSP
Ft Worth, TX · Fort Worth, TX · Phoenix, AZ
WSP is currently initiating a search for a Power Delivery Distribution Project Manager. This position will be based out of Fort Worth, TX or Phoenix, AZ with the ability to work remotely…
Added 1 min ago
Senior Project Manager - Retail/Industrial Commercial Real Estate
Lincoln Property Company
Los Angeles, CA
The Senior Project Manager manages individual, multi-disciplined projects, providing professional project planning support and management for assigned projects; manages daily responsibility…
Added 1 min ago
Risk Solutions Commercial Auto Technical Manager
The Hanover Insurance Group
Worcester, MA
Our Risk Solutions team is currently seeking a Commercial Auto Technical Manager in our Worcester, MA location. Position is eligible for a fully remote arrangement. This is a full-time,…
Added 1 min ago
EB
Resident Services Coordinator II
EAST BAY ASIAN LOCAL DEVELOPMENT CO
Oakland, CA
- $27.5 to $32.5 USD / hour
Reporting to the Senior Resident Services Manager II, this position will work closely with residents independently, the on-site external case management provider, external Property…
Added 1 min ago
RN Manager, Neuroscience
Community Health System
Fresno, CA
Tuition reimbursement, education programs and scholarships
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Social Media Manager
Glynwood Center In
Remote, United States
Grounded and specific. She speaks from real work: farms, farmers, programs, partnerships and policy. Posts should point to concrete examples, not abstractions.
Added 1 min ago
Nursing Assistant NA IMCU Days Eves Nights
SSH South Shore Hospital, Inc.
Weymouth, MA
d. Brings potential compliance issues to a manager, supervisor, director or VP.
Added 1 min ago
Medical Management Nurse
The Elevance Health Companies, Inc.
United States
…increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability…
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Nurse Case Manager I
The Elevance Health Companies, Inc.
United States
Certification as a Case Manager is preferred.
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Director II Commercial Sales and Account Management - Connecticut
The Elevance Health Companies, Inc.
United States
…a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered…
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Director, Leave of Absence & Accommodation (US)
The Elevance Health Companies, Inc.
United States
Experience with workers’ compensation programs, including claims management, case oversight, and coordination with internal and external stakeholders preferred.
Added 1 min ago
CFSP Managed Care Coordinator - Cleveland County
The Elevance Health Companies, Inc.
NC
…increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability…
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Staff VP Process Reengineering
The Elevance Health Companies, Inc.
CA · VA · OH · IN
…a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered…
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Actuarial Analyst II
The Elevance Health Companies, Inc.
United States
…increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability…
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Account Service Coordinator
The Elevance Health Companies of California, Inc.
United States
…a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered…
Added 1 min ago
Audit & Reimbursement Intern – Summer 2027
Wellpoint Federal Solutions, Inc.
United States
…increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability…
Added 1 min ago
SO
OPS Budget Analyst - 31902012
State of Florida
TALLAHASSEE, FL
- $32 USD / hour
…Bureau of Mitigation, and will assist the Fiscal Operations Manager in analyzing, tracking, and managing the bureau’s budget, contractual services, and use of management costs authorized…
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Senior Plant Mechanic
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United States
…Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient…
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Senior Electrician
Banner Health Corporate
United States
…Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient…
Added 2 mins ago
Second Shift Split Custodian Frazee and Grandview
Fayette County School Corporation
Connersville, IN
Under the direct supervision of the Principal, Director of Facilities, and Business Manager, performs general cleaning and maintenance in school buildings and grounds; maintains equipment…
Added 2 mins ago
FS
Assistant Manager
Factory Stores H.F.D. No. 55, Inc.
Orem, UT
- $17.75 to $22.3 USD / hour
As an Assistant Manager, you are a key member of the leadership team. You’re responsible for supporting a profitable business--focusing on creating genuine connections that foster customer…
Added 2 mins ago
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Associate Store Manager - NEW STORE - J.Crew Factory
Factory Stores H.F.D. No. 55, Inc.
Phoenix, AZ
- $26.25 to $32.85 USD / hour
As an Associate Manager, you are a key member of the leadership team. You are responsible for ensuring profitability by fostering genuine customer connections, brand loyalty, and community…

SAIC

Program Manager - IT Service Delivery

Arlington, VA, United States

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Job details

Experience: At least 15 years of infrastructure support experience, with at least 4 years supervising projects or project teams
Posting language: English
Posted: Nov 3, 2026

Original job description

SAIC seeks a Program Manager to lead all aspects of IT service delivery and client relationship management for a large ITIL infrastructure services contract. The ideal candidate will have extensive experience in managing large-scale, comprehensive IT programs, a history of delivering exceptional service performance, and driving innovative solutions. This role requires a strategic leader with a deep understanding of full IT lifecycle services, a proactive approach to client satisfaction, and a proven ability to deliver transformational results within high-stake environments.

Primary responsibilities include:

Strategic Leadership and Governance

Act as the senior leader responsible for all aspects of service delivery, ensuring client goals and business strategies are met or exceeded.
Maintain a comprehensive understanding of the contract to ensure compliance and seamless service provision.
Represent the contractor organization in governance meetings, providing authoritative leadership and trusted client engagement on all program matters.
Engage directly with client executives, bridging operational delivery and strategic IT initiatives to align with client objectives.

Program Oversight and Execution

Manage technical, schedule, and financial aspects of IT service delivery, ensuring all Service Level Agreements (SLAs) are met with consistent success.
Oversee the delivery of full IT lifecycle services, including cybersecurity programs, IT operations, project/portfolio management, enterprise services, data center operations, infrastructure and cloud migrations.
Ensure availability of appropriate contractor resources, leveraging subject matter experts during peak demands, crises, or as project requirements evolve.
Drive the identification, planning, and resolution of risks through structured risk management processes, including contingency execution.

Client Relationship Management

Serve as the primary point of contact for client leadership, ensuring transparent communication while addressing any issues in a timely manner.
Build a strong relationship with stakeholders, interpreting business demands and transforming them into actionable tasks to enhance overall IT support and client satisfaction.
Position the client for IT operational excellence by advocating and aligning strategic transformation initiatives, with specific focus on maturing ITIL methodologies.

Performance Management and Service Excellence

Monitor and drive performance across all service offerings, ensuring best practices and industry standards are implemented and sustained.
Analyze service delivery metrics, capacity utilization, trend data, and infrastructure performance to identify opportunities for optimization.
Deliver continuous improvements that enhance services and reduce operational costs.
Develop and oversee corrective action plans to address and resolve potential issues, adhering to rigorous IT audit standards (e.g., FISMA).

Innovative Transformation

Own and advocate for business cases that support deployment of new technologies, enhanced service capabilities, and greater cost efficiencies.
Lead transformation by developing actionable plans, mentoring teams, and integrating methodologies like Scrum, Lean Portfolio Management, and Kanban across the program.
Promote a culture of innovation and continuous improvement by developing and pursuing unsolicited proposals, white papers, and new service opportunities for the FDIC.

Operational Excellence and Recognition

Ensure the contractor team consistently delivers high performance, earning industry recognition through superior service delivery.
Collaborate across multidisciplined teams to achieve organizational objectives, while consistently meeting established performance metrics and SLRs.
Drive cross-functional delivery of specialized services, including infrastructure refresh, cybersecurity maturity improvements, and client support solutions.

This position calls for a high-impact leader with a documented history of program success, innovation, and client engagement. The required qualifications include:

Bachelor’s degree in computer science, information technology, or a related field and eighteen years or more of related experience. Master’s degree (MBA, MS in Computer Science, Engineering, or related field) strongly preferred.
At least 15 years of infrastructure support experience, with at least 4 years supervising projects or project teams
Extensive experience managing a fully outsourced IT infrastructure and operations program, with proven success in environments subject to stringent security requirements (e.g., federal government, financial services, or similar domains).
Direct experience supporting large-scale programs encompassing IT operations, cybersecurity, data center management, and client support.
Successful track record of managing transformative IT projects, including cloud migrations, cyber risk remediation, ITIL transformations, and data center transitions.
Comprehensive understanding of full IT stack services and IT lifecycle delivery, including cybersecurity, cloud, infrastructure, and applications.
Proven leadership in driving Service Level Agreement achievement and resolving operational challenges to ensure high client satisfaction.
Experience developing and implementing innovative solutions to reduce cost, improve security, and streamline operations.
Established success in engaging executive level stakeholders, leading cross functional teams, and providing clear, actionable communication.
Exceptional problem-solving skills, with demonstrated ability to assess needs, identify risks, and implement effective solutions.
A collaborative leader who fosters team excellence, professional development, and innovation.
In-depth implementation experience with customization of IT management tools (ServiceNow and SharePoint)
Preferred: Certifications in ServiceNow or Sharepoint.
Ability to obtain and maintain a Public Trust clearance

SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

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