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Maintenance Strategy Manager
Jobgether
Remote, United States
…maintenance, or maintenance planning within data centers, industrial operations, or critical infrastructure…
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Lead Project Manager – Grid Automation
Jobgether
Remote, United States
- $100,000 to $166,700 USD / year
…applications and next steps. Our partner is looking for a Lead Project Manager – Grid Automation based in the United…
Added 6 mins ago
Storage & Warehouse Supervisor
V2X
Fayetteville, NC
The Storage and Warehouse Supervisor reports directly to the Installation Supply and Services Manager. Responsible for overseeing all storage and warehouse operations for the Army Field…
Added 26 mins ago
Construction Manager, GES NA, Design and Construction
Amazon.com Services LLC
Arlington, VA · New York, NY
As a Construction Manager within Global Engineering Services (GES) North America (NA) Design & Construction (D&C), you are Amazon's owner's representative throughout the full construction…
Added 27 mins ago
EPC Automation Lead
Bechtel
AZ
…objectives to create a lasting positive impact. We serve the Infrastructure; Nuclear, Security & Environmental; Energy; Mining & Metals, and the Manufacturing and Technology markets. Our…
Added 33 mins ago
Senior Manager, Data Analytics and Insights
National Financial Services LLC
Westlake, TX
…education equivalent) and five (5) years of experience as a Senior Manager, Data Analytics and Insights (or closely related occupation) performing data analysis, databases structuring, and…
Added 33 mins ago
Director, IT Audit Program Manager
Fidelity Technology Group, LLC
Westlake, TX
…six (6) years of experience as a Director, IT Audit Program Manager (or closely related occupation) performing IT audit, information security assessments, and critical technology risk…
Added 59 mins ago
Supervisor Operations (Pinney Dock)
Kinder Morgan
ASHTABULA, OH
The primary purpose of the Operations Supervisor position is to assist the Terminal Manager and Superintendent in the full range of duties and responsibilities involved in terminal…
Added 1 hour ago
Finance Manager, Advanced Robotics Finance
Amazon
N Reading, MA
…partner with engineering, equipment design, procurement, and operations leaders to model landed costs, govern purchase commitments, and optimize supplier relationships. The insights…
Added 1 hour ago
Construction Manager - Retail & Commercial Projects
Bureau Vertias North America
MA
We are seeking an experienced Construction Project Manager to lead commercial capital improvement projects for a growing automotive company with retail, service, and office locations across…
Added 1 hour ago
Account Manager - Direct Rental Sales (DRS)
Trane Technologies
Wilmington, MA
We are seeking an energetic, results-driven Account Manager – Direct Rental Sales (DRS) to lead business development and account management across Southern New England (Greater Boston,…
Added 1 hour ago
Operations Manager, Private Capital Systems (Investran)
U.S. Bank
Boston, MA
…the organization's private capital accounting and investment operations platforms, with a primary focus on FIS Investran. Leads operational readiness, process optimization, conversion…
Added 1 hour ago
Manager Wafer Fabrication
MACOM Technology Solutions Holdings
Lowell, MA
We are seeking an Fab Operations Manager who will be responsible for providing leadership, direction and hand-on problem solving while driving process improvements, managing the team and…
Added 1 hour ago
Field Services Manager
ECS Ltd
Marietta, GA
Communication: Management of field services scheduling operations; Ensure that schedule requests are being met; Daily review of field reports and senior review of reports as requested;…
Added 1 hour ago
Data Center Site Program Manager
Google
Moncks Corner, SC · Saint George, SC
…everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish - working with stakeholders to…
Added 1 hour ago
Data Center Site Program Manager
Google
Columbus, OH
…everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish - working with stakeholders to…
Added 1 hour ago
Data Center Site Program Manager
Google
Lenoir, NC
…everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish - working with stakeholders to…
Added 1 hour ago
Software Engineer Manager II, Rack, Power and Cooling Systems
Google
Sunnyvale, CA
…Engineers are able to optimize theirs. As a Software Engineering Manager you manage your project goals, contribute to product strategy and help develop your team. Teams work all across the…
Added 1 hour ago
Data Center Site Program Manager
Google
Kansas City, MO
…everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish - working with stakeholders to…
Added 1 hour ago
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Technical Program Manager, Data Center Operations
Fluidstack
Austin, TX · New York, NY · San Francsisco, CA
- $160,000 to $230,000 USD / year
…who don't share these goals. Whoever deploys frontier compute infrastructure fastest will decide whether AI expands human freedom or shrinks…
Added 1 hour ago
Admin Support Officer
Other, WA
Programmed is a leading provider of operations and maintenance services across all industry sectors including education, health, infrastructure, manufacturing, transport and mining in…
Added 1 hour ago
Equipment Department Manager
Keysight Technologies, Inc.
Santa Rosa, CA
…California, is seeking an exceptional Equipment Department Manager to lead a 52-person organization of equipment engineers, an equipment engineering manager, equipment technicians, and…
Added 1 hour ago
Security Senior Manager
Chemours
Wilmington, DE
The Senior Manager, Security & Resilience is a key leader in protecting the company’s people, operations, assets, and reputation. This role provides enterprise-level leadership and deep…
Added 1 hour ago
CP
Change and Release Manager
Cielo Projects
New York, NY
- $100,000 to $140,000 USD / year
We're partnering with Quant, a global leader in digital transformation and technology solutions, seeking a Change and Release Manager to join their team.
Added 1 hour ago
CO
Operations Deputy Water Services Director
City of Phoenix
AZ
- $139,214.4 to $196,081.6 USD / year
…oversees five water treatment plants, 24 active wells, and the infrastructure needed to store and move water throughout the system. Managing a $170M budget and more than 250 employees, this…

SAIC

Program Manager - IT Service Delivery

Arlington, VA, United States

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Job details

Experience: At least 15 years of infrastructure support experience, with at least 4 years supervising projects or project teams
Posting language: English
Posted: Nov 3, 2026

Original job description

SAIC seeks a Program Manager to lead all aspects of IT service delivery and client relationship management for a large ITIL infrastructure services contract. The ideal candidate will have extensive experience in managing large-scale, comprehensive IT programs, a history of delivering exceptional service performance, and driving innovative solutions. This role requires a strategic leader with a deep understanding of full IT lifecycle services, a proactive approach to client satisfaction, and a proven ability to deliver transformational results within high-stake environments.

Primary responsibilities include:

Strategic Leadership and Governance

Act as the senior leader responsible for all aspects of service delivery, ensuring client goals and business strategies are met or exceeded.
Maintain a comprehensive understanding of the contract to ensure compliance and seamless service provision.
Represent the contractor organization in governance meetings, providing authoritative leadership and trusted client engagement on all program matters.
Engage directly with client executives, bridging operational delivery and strategic IT initiatives to align with client objectives.

Program Oversight and Execution

Manage technical, schedule, and financial aspects of IT service delivery, ensuring all Service Level Agreements (SLAs) are met with consistent success.
Oversee the delivery of full IT lifecycle services, including cybersecurity programs, IT operations, project/portfolio management, enterprise services, data center operations, infrastructure and cloud migrations.
Ensure availability of appropriate contractor resources, leveraging subject matter experts during peak demands, crises, or as project requirements evolve.
Drive the identification, planning, and resolution of risks through structured risk management processes, including contingency execution.

Client Relationship Management

Serve as the primary point of contact for client leadership, ensuring transparent communication while addressing any issues in a timely manner.
Build a strong relationship with stakeholders, interpreting business demands and transforming them into actionable tasks to enhance overall IT support and client satisfaction.
Position the client for IT operational excellence by advocating and aligning strategic transformation initiatives, with specific focus on maturing ITIL methodologies.

Performance Management and Service Excellence

Monitor and drive performance across all service offerings, ensuring best practices and industry standards are implemented and sustained.
Analyze service delivery metrics, capacity utilization, trend data, and infrastructure performance to identify opportunities for optimization.
Deliver continuous improvements that enhance services and reduce operational costs.
Develop and oversee corrective action plans to address and resolve potential issues, adhering to rigorous IT audit standards (e.g., FISMA).

Innovative Transformation

Own and advocate for business cases that support deployment of new technologies, enhanced service capabilities, and greater cost efficiencies.
Lead transformation by developing actionable plans, mentoring teams, and integrating methodologies like Scrum, Lean Portfolio Management, and Kanban across the program.
Promote a culture of innovation and continuous improvement by developing and pursuing unsolicited proposals, white papers, and new service opportunities for the FDIC.

Operational Excellence and Recognition

Ensure the contractor team consistently delivers high performance, earning industry recognition through superior service delivery.
Collaborate across multidisciplined teams to achieve organizational objectives, while consistently meeting established performance metrics and SLRs.
Drive cross-functional delivery of specialized services, including infrastructure refresh, cybersecurity maturity improvements, and client support solutions.

This position calls for a high-impact leader with a documented history of program success, innovation, and client engagement. The required qualifications include:

Bachelor’s degree in computer science, information technology, or a related field and eighteen years or more of related experience. Master’s degree (MBA, MS in Computer Science, Engineering, or related field) strongly preferred.
At least 15 years of infrastructure support experience, with at least 4 years supervising projects or project teams
Extensive experience managing a fully outsourced IT infrastructure and operations program, with proven success in environments subject to stringent security requirements (e.g., federal government, financial services, or similar domains).
Direct experience supporting large-scale programs encompassing IT operations, cybersecurity, data center management, and client support.
Successful track record of managing transformative IT projects, including cloud migrations, cyber risk remediation, ITIL transformations, and data center transitions.
Comprehensive understanding of full IT stack services and IT lifecycle delivery, including cybersecurity, cloud, infrastructure, and applications.
Proven leadership in driving Service Level Agreement achievement and resolving operational challenges to ensure high client satisfaction.
Experience developing and implementing innovative solutions to reduce cost, improve security, and streamline operations.
Established success in engaging executive level stakeholders, leading cross functional teams, and providing clear, actionable communication.
Exceptional problem-solving skills, with demonstrated ability to assess needs, identify risks, and implement effective solutions.
A collaborative leader who fosters team excellence, professional development, and innovation.
In-depth implementation experience with customization of IT management tools (ServiceNow and SharePoint)
Preferred: Certifications in ServiceNow or Sharepoint.
Ability to obtain and maintain a Public Trust clearance

SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

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