Jobs in the United States

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Added 1 min ago
Operational Excellence Manager
North American Stamping Group
Portland, TN
To support the implementation and ongoing improvement of a sustainable operational excellence management approach through development and day to day management of divisional operational…
Added 1 min ago
Industrial Manufacturing Engineer
North American Stamping Group
Portland, TN
The Industrial Manufacturing Engineer reports to the Manufacturing Engineering Manager. Industrial Manufacturing Engineer is responsible to assist with new manufacturing processes and…
Added 1 min ago
RN Fellowship: Critical Care, LIJMC- January 2027
Northwell
United States
…of assessment, diagnosis, outcome identification, planning, implementation, and evaluation of patient care. Collaborates with physicians and other health team members in coordinating and…
Added 1 min ago
RN Fellowship: Critical Care, NSUH-January 2027
Northwell
United States
…of assessment, diagnosis, outcome identification, planning, implementation, and evaluation of patient care. Collaborates with physicians and other health team members in coordinating and…
Added 5 mins ago
Registered Nurse RN New Graduate Neuro PCU
Banner Health
Sun City West, AZ
…Stroke Elite. We have a designated Stroke Clinical Program Manager who works hand-in-hand with our nursing team to provide educational opportunities to our staff and to improve outcomes for…
Added 6 mins ago
Configuration Analyst - Level 3 (AHT)
Northrop Grumman
Chandler, AZ
As a Data Manager, the individual in this role plans and coordinates timely preparation of project documentation (such as engineering drawings, production specifications and schedules,…
Added 6 mins ago
A
Agentic Commerce Senior Manager | Industrial
Accenture
Scottsdale, AZ
- $132,500 to $338,300 USD / year
…within AI-driven and ecosystem-based environments. This Senior Manager will translate strategic vision into actionable programs, commercial value cases, and implementation roadmaps that…
Added 6 mins ago
Enterprise Change and Training Design Senior Manager, Life Sciences
Accenture
Scottsdale, AZ
Experience collaborating across change management, process design, and technology implementation teams
Added 6 mins ago
Learning Technology Manager
Accenture
Scottsdale, AZ
A learning technology consultant with a track record of turning complex client challenges into lasting outcomes. At the Manager level, you lead with delivery excellence - running LMS and…
Added 6 mins ago
AEM Functional Lead
Accenture
Scottsdale, AZ
Plan and perform analysis of content management activities and/or functions and guides the subsequent design and implementation or improvement of existing AEM applications
Added 6 mins ago
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Agentic Commerce Senior Manager | GEO & Search
Accenture
Scottsdale, AZ
- $132,500 to $338,300 USD / year
We are seeking a Senior Manager to help lead the design and delivery of generative engine optimization and digital ecosystem transformation programs. This role sits directly below the…
Added 6 mins ago
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MarTech Data Architect
Accenture
Scottsdale, AZ
- $132,500 to $302,400 USD / year
…journeys, and model ROI before recommending solutions. Lead implementation of cloud migrations and Adobe technology (AEM, AEM Assets, AEP) that drive measurable business value. Act as a…
Added 6 mins ago
Field Sales Manager
Arrow Electronics
Tempe, AZ
Responsible for driving strategy and delivering results: Makes recommendations to General Manager/ Sales Director on strategy and customer plans. Through data analysis and past experience…
Added 6 mins ago
Workforce Logistics & Analytics Manager
ABM Industries
Tempe, AZ
The Onboarding Logistics & Analytics Manager is responsible for managing the operational infrastructure, data, systems, and logistics that support a seamless employee onboarding and…
Added 6 mins ago
Staff Software Engineer - IAM
General Motors
Phoenix, AZ
We’re looking for a Security Software Engineer to join the Security Products Engineering team and drive the design and implementation of security-focused software and services across GM.…
Added 6 mins ago
Patient Generated Health Data Project Manager (Remote)
GovCIO
Phoenix, AZ
GovCIO is currently hiring for a Project Manager to join the Patient Generated Health Data (PGHD) team. This position will be located remotely and will be fully remote within the United…
Added 6 mins ago
Lead Project Manager, Delivery
Humana
Phoenix, AZ
To help deliver on this mission, we are seeking a Project Manager to support the continued expansion of Humana's enterprise Next Best Action (NBA) decisioning capability. As NBA expands…
Added 6 mins ago
O
Project Senior Consultant
Oracle
Phoenix, AZ
- $28.41 to $56.83 USD / hour
As a Project Coordinator Consultant on an Oracle Construction, Engineering, Energy and Water Product implementation team, you will be working with a designated team on various…
Added 6 mins ago
Project Controls Lead Analyst - Renewables Job Details | Black & Veatch Family of Companies
Black & Veatch
Phoenix, AZ
Leads implementation of PJC procedures & tools.
Added 6 mins ago
Regulatory Readiness Program Manager
Meta
Phoenix, AZ
Regulatory Readiness Program Manager Responsibilities:
Added 6 mins ago
Network Development Manager
Meta
Phoenix, AZ
…and AI infrastructure.We are seeking a Network Development Manager (NDM) to support the commercial development and delivery of fiber network capacity across the North American production…
Added 6 mins ago
Senior Manager, Payment Integrity COE
CVS Health
Phoenix, AZ
The Senior Manager, Payment Integrity COE Rework & Escalations provides centralized program leadership for the intake, tracking, coordination, reporting, and resolution of rework and…
Added 6 mins ago
Sr Program Specialist - Construction, Fire or BAS Background
Honeywell Technologies
Phoenix, AZ
As a Sr. Construction Manager , you will be responsible for overseeing all aspects of multi-year, multisite national programs, managing teams to ensure project schedules, design, execution,…
Added 6 mins ago
Digital Technical Product Manager Senior - Digital Claims
USAA
Phoenix, AZ
We are seeking a dedicated Digital Technical Product Manager Senior – Digital Claims.
Added 11 mins ago
KM
Registered Nurse - Intensive Care Unit - Full Time 12 Hours Day Shift (Union)
Keck Medicine of USC
Glendale, CA, CA
- $47.58 to $76.68 USD / hour
- Full-time
…diagnosis, developing the plan of care and the education plan; implementation of interventions, evaluation of interventions and revision of plan as needed); and provides education and…

SAIC

Program Manager - IT Service Delivery

Arlington, VA, United States

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Job details

Experience: At least 15 years of infrastructure support experience, with at least 4 years supervising projects or project teams
Posting language: English
Posted: Nov 3, 2026

Original job description

SAIC seeks a Program Manager to lead all aspects of IT service delivery and client relationship management for a large ITIL infrastructure services contract. The ideal candidate will have extensive experience in managing large-scale, comprehensive IT programs, a history of delivering exceptional service performance, and driving innovative solutions. This role requires a strategic leader with a deep understanding of full IT lifecycle services, a proactive approach to client satisfaction, and a proven ability to deliver transformational results within high-stake environments.

Primary responsibilities include:

Strategic Leadership and Governance

Act as the senior leader responsible for all aspects of service delivery, ensuring client goals and business strategies are met or exceeded.
Maintain a comprehensive understanding of the contract to ensure compliance and seamless service provision.
Represent the contractor organization in governance meetings, providing authoritative leadership and trusted client engagement on all program matters.
Engage directly with client executives, bridging operational delivery and strategic IT initiatives to align with client objectives.

Program Oversight and Execution

Manage technical, schedule, and financial aspects of IT service delivery, ensuring all Service Level Agreements (SLAs) are met with consistent success.
Oversee the delivery of full IT lifecycle services, including cybersecurity programs, IT operations, project/portfolio management, enterprise services, data center operations, infrastructure and cloud migrations.
Ensure availability of appropriate contractor resources, leveraging subject matter experts during peak demands, crises, or as project requirements evolve.
Drive the identification, planning, and resolution of risks through structured risk management processes, including contingency execution.

Client Relationship Management

Serve as the primary point of contact for client leadership, ensuring transparent communication while addressing any issues in a timely manner.
Build a strong relationship with stakeholders, interpreting business demands and transforming them into actionable tasks to enhance overall IT support and client satisfaction.
Position the client for IT operational excellence by advocating and aligning strategic transformation initiatives, with specific focus on maturing ITIL methodologies.

Performance Management and Service Excellence

Monitor and drive performance across all service offerings, ensuring best practices and industry standards are implemented and sustained.
Analyze service delivery metrics, capacity utilization, trend data, and infrastructure performance to identify opportunities for optimization.
Deliver continuous improvements that enhance services and reduce operational costs.
Develop and oversee corrective action plans to address and resolve potential issues, adhering to rigorous IT audit standards (e.g., FISMA).

Innovative Transformation

Own and advocate for business cases that support deployment of new technologies, enhanced service capabilities, and greater cost efficiencies.
Lead transformation by developing actionable plans, mentoring teams, and integrating methodologies like Scrum, Lean Portfolio Management, and Kanban across the program.
Promote a culture of innovation and continuous improvement by developing and pursuing unsolicited proposals, white papers, and new service opportunities for the FDIC.

Operational Excellence and Recognition

Ensure the contractor team consistently delivers high performance, earning industry recognition through superior service delivery.
Collaborate across multidisciplined teams to achieve organizational objectives, while consistently meeting established performance metrics and SLRs.
Drive cross-functional delivery of specialized services, including infrastructure refresh, cybersecurity maturity improvements, and client support solutions.

This position calls for a high-impact leader with a documented history of program success, innovation, and client engagement. The required qualifications include:

Bachelor’s degree in computer science, information technology, or a related field and eighteen years or more of related experience. Master’s degree (MBA, MS in Computer Science, Engineering, or related field) strongly preferred.
At least 15 years of infrastructure support experience, with at least 4 years supervising projects or project teams
Extensive experience managing a fully outsourced IT infrastructure and operations program, with proven success in environments subject to stringent security requirements (e.g., federal government, financial services, or similar domains).
Direct experience supporting large-scale programs encompassing IT operations, cybersecurity, data center management, and client support.
Successful track record of managing transformative IT projects, including cloud migrations, cyber risk remediation, ITIL transformations, and data center transitions.
Comprehensive understanding of full IT stack services and IT lifecycle delivery, including cybersecurity, cloud, infrastructure, and applications.
Proven leadership in driving Service Level Agreement achievement and resolving operational challenges to ensure high client satisfaction.
Experience developing and implementing innovative solutions to reduce cost, improve security, and streamline operations.
Established success in engaging executive level stakeholders, leading cross functional teams, and providing clear, actionable communication.
Exceptional problem-solving skills, with demonstrated ability to assess needs, identify risks, and implement effective solutions.
A collaborative leader who fosters team excellence, professional development, and innovation.
In-depth implementation experience with customization of IT management tools (ServiceNow and SharePoint)
Preferred: Certifications in ServiceNow or Sharepoint.
Ability to obtain and maintain a Public Trust clearance

SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

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