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Added 16 mins ago
Floating Office Manager
CYM Living LLC
Chicago, IL
We are seeking a dedicated Floating Office Manager to join our team. The ideal candidate will provide on-site administrative and leasing office support across multiple properties, covering…
Added 21 mins ago
I
Transportation Assistant - Full Time - Days
Intandem
Niagara Falls, NY
- $19.08 USD / hour
- Full-time
IMMEDIATE SUPERVISOR: Manager of Fleet and Transportation
Added 21 mins ago
I
Residential Site Manager - Full Time - Flexible
Intandem
Olean, NY
- Full-time
POSITION SUMMARY: The Residential Manager is responsible for overseeing the residence(s) by supervising staff and performing administrative functions.
Added 48 mins ago
HH
Division AVP Regulatory and Accreditation
HCA Healthcare
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…well as free telemedicine services and free AirMed medical…
Added 50 mins ago
Enterprise Operations Manager
SAIC
Washington, DC
SAIC is actively looking for an Enterprise Operations Manager to join our team supporting DOT. The End User Operations Manager is responsible for leading and optimizing the end user support…
Added 1 hour ago
Operation Manager
WM
Fairview, NJ
Successful completion of the WM Operations Manager Trainee program
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Porter/Groundskeeper
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Reports To: Lead Maintenance Technician & Property Manager
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Building Manager
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…Safety, Denials, Quality, On-time delivery, UAW Relationships, Transportation, National and Local…
Added 1 hour ago
Building Manager
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Manteca, CA
…Safety, Denials, Quality, On-time delivery, UAW Relationships, Transportation, National and Local…
Added 1 hour ago
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Electrical Superintendent
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- $139,500 to $190,000 USD / year
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Family Consultant and Case Manager
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- $25 USD / hour
The Family Consultant and Case Manager serves as the primary coordinator for Autism Waiver
Added 1 hour ago
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Family Consultant and Case Manager
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- $25 USD / hour
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Family Consultant and Case Manager
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- $25 USD / hour
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Family Consultant and Case Manager
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- $25 USD / hour
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Family Consultant and Case Manager
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- $25 USD / hour
The Family Consultant and Case Manager serves as the primary coordinator for Autism Waiver
Added 1 hour ago
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Family Consultant and Case Manager
Creed Medical Group Inc
Arnold, MD
- $25 USD / hour
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Added 1 hour ago
Product Support Manager AFLCMC/LG 11.13
Credence
Wright-Patterson Air Force Base, OH
Credence has an immediate need for a Product Support Manager at the journeyman level who will be primarily responsible for supporting the Air Force Life Cycle Management Center (AFLCMC/LG)…
Added 1 hour ago
Logistics Manager/Design Interface Support Manager AFLCMC/LG - 11.5
Credence
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Credence has an immediate need for a Logistics Manager/Design Interface Support Manager at the principal level who will be primarily responsible for supporting the Air Force Life Cycle…
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General Foreman/Construction Manager | Fast Hiring | Great Opportunity
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Solar Construction Manager/General Foreman (Utility-Scale Projects)
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General Manager (520 S Tanner Rd)
Domino's
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- $9 to $15 USD / hour
…standards, Great Customer Service, Attendance & punctuality, Transportation to/from work, Store cleanliness, Marketing,…
Added 1 hour ago
General Manager(05150) -2106 SW 13th St
Domino's
Gainesville, FL
…trained and certified through our unique Management Development Program. If you have limited experience, this program will teach you everything you need to learn to become a successful…
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Distribution Sales Manager
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The Distribution Sales Manager is responsible for driving new customer engagements. This is an exciting opportunity for strategic thinkers with strong negotiation skills who like to work…
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Home Health RN Case Manager
CenterWell Certified Healthcare Corp.
Overland Park, KS
Administer on-going care and case management for each patient, provide necessary follow-up as directed by the Clinical Manager.
Added 2 hours ago
Fleet Manager
Southeast Alaska Regional Health Consortium
AK · JPL
The Fleet Manager oversees the operation, utilization, maintenance, compliance, and replacement planning of the SEARHC fleet program. This position is responsible for ensuring fleet…
Added 2 hours ago
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Support Staff
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- $17 USD / hour
…Based on the above four principles; our Supplemental Support Program is designed to assist adults with intellectual disabilities live and thrive in the community, achieve their goal and…

SAIC

Enterprise Operations Manager

Washington, DC, United States

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Job details

Experience: Minimum of 10 years of experience in managing End User Services and Infrastructure Operations teams and technologies.
Posting language: English
Posted: Nov 8, 2026

Original job description

SAIC is actively looking for an Enterprise Operations Manager to join our team supporting DOT. The End User Operations Manager is responsible for leading and optimizing the end user support ecosystem across the Department of Transportation's Enterprise IT Shared Services (EITSS) environment.

This role oversees daily operational performance for enterprise help desk services, desktop support, mobility device management, and end user hardware/software lifecycle activities supporting DOT headquarters and more than nearly 300 field locations nationwide.

The End User Operations Manager ensures that end users across the DOT Common Operating Environment (COE) receive reliable, secure, and high-quality IT support aligned with federal standards, agency objectives, and mission-critical needs.

Key Responsibilities:

Operational Leadership & Performance

Lead and supervise enterprise service desk and desktop support teams delivering Tier 1 and 2 assistance for all DOT users.
Collaborate with customers to evolve, mature and implement Tier 0 services.
Manage incident intake, escalation, resolution quality, service SLAs and KPIs.
Oversee support for end user hardware, software, imaging, provisioning, configuration, and lifecycle management for DOT headquarters and nearly 300 field locations.
Coordinate field support activities across more than nearly 300 DOT locations and 12,000 users, ensuring consistent delivery of hardware, software and support services.
Support operator and directory services and telephony operations related to voice, conferencing, data, and wireless technologies.
Develop, monitor and implement continuous improvement of services using operational metrics, dashboards, and performance indicators for end user services.
Drive continuous improvement initiatives, including enhancing knowledge bases and self-services, to enhance customer experience and operational efficiency.
Collaborate with Infrastructure, Cybersecurity, and Program Support teams to ensure cohesive service delivery across the enterprise.

Service Governance & Quality

Implement ITIL-based processes and standards for incident, request, and problem management.
Ensure compliance with DOT security policies, cybersecurity requirements, and configuration baselines.
Maintain documentation for processes, SOPs, knowledge articles, and workflow enhancements.

Program & Stakeholder Coordination

Serve as the primary operational liaison to DOT stakeholders regarding end user service performance.
Participate in governance forums, program reviews, and cross-functional planning sessions.
Support project rollouts, migrations, and enterprise initiatives requiring end user impact analysis or coordination.

Top Qualifications, Skills, Experience or Certifications:

Minimum of 10 years of experience in managing End User Services and Infrastructure Operations teams and technologies.
Help Desk, Exec Help, Enterprise Operations Center, Server, Storage, Cloud, Security, etc.
Effective team leadership skills required, including risk management, skill development, task prioritization, performance management, and mentoring/coaching of cross-functional team members.
Ability to work independently and manage multiple demands on time, in a hybrid environment.
Experience working in federal environments or large multi-site organizations preferred.
Experience with Enterprise Operations Centers and outage management, Root Cause Analysis.
Knowledge of ITIL frameworks and modern service management tools; specifically, ServiceNow.
Strong understanding of hardware/software lifecycle practices, asset management and mobility device administration.
Must have experience with developing and maintaining both Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
Ability to coach, teach and mentor teams and hold them accountable.
Experience in Problem & Incident Management, Ticket Queue Management & Quality.
Strong collaboration skills using a solutions and customer-service-oriented approach is required.
ITIL Foundations 4 (equivalent or greater)

Note: Candidate must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years and the ability to obtain a public trust

SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

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