Jobs in the United States

25+ jobs

Save this search

Added 1 min ago
VP of Sales Operations & Strategy
Acima Digital
Draper, UT
…key stakeholders across the business, ensuring that the right tools, processes, and insights are in place to support growth and drive informed decision…
Added 3 mins ago
E&I Planner
BASF SE
Attapulgus, GA
Visiting job sites and planning work activities, including materials, tools, craft sequence, labor requirements, and timelines.
Added 4 mins ago
Senior Software Engineer
BAE Systems
Endicott, NY
At BAE Systems, we promote a strong, collaborative culture and provide our employees with the tools, skills and training they need to succeed. We are all about trust, camaraderie, and a…
Added 9 mins ago
RS
Power Washing Professional / General Labor
Rolling Suds Pompano - Coral Springs
Margate, FL
- $19 to $21 USD / hour
Use of company tools, equipment, and vehicles
Added 10 mins ago
AU
Security Officer - Unarmed - Construction Site
Allied Universal
Reno, NV
- $22 USD / hour
Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
Added 10 mins ago
Data Center Site Selection Manager
Meta
Carson City, NV
Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)
Added 10 mins ago
Senior Quality Engineer
Pearson
Carson City, NV
OnVue / Exam Developer - OnVUE offers a growth and governance opportunity across online proctoring and vendor partnerships. ExamDeveloper needs transformation, quality improvement and more…
Added 10 mins ago
O
Consulting Program Manager - Healthcare
Oracle
Carson City, NV
- $97,800 to $209,500 USD / year
Proficiency with Jira, Confluence, and project planning and reporting tools.
Added 12 mins ago
UR
Floor Supervisor- Full Time
USA-PVH RETAIL STORES LLC
National Harbor, MD
- Full-time
Wellbeing Support: A variety of wellbeing tools and programs.
Added 12 mins ago
Enterprise Operations Manager
SAIC
Washington, DC
Knowledge of ITIL frameworks and modern service management tools; specifically, ServiceNow.
Added 13 mins ago
Optical Test Engineer, AI Satellites (Starmind)
SpaceX
Bastrop, TX
Proficiency with optical analysis tools such as ZEMAX
Added 13 mins ago
Mechanical Engineer, Hardware Reliability (Starlink)
SpaceX
Bastrop, TX
Monitor product and process quality through production ramp-up using a suite of analysis tools, and drive improvements to areas that are under-performing in terms of key quality metrics
Added 13 mins ago
Lead Electrical Hardware Reliability Engineer (Starlink)
SpaceX
Bastrop, TX
…team. You will raise the team’s technical bar by providing tools, resources, trainings, and coaching to set a high standard for engineering, and hold partner teams accountable to timelines,…
Added 13 mins ago
Sales Lead (LOFT Store _ Dallas, TX)
Premium Brands Opco LLC
Store 1928-The Shops at Park Lane-ANN-Dallas, TX
Use tools to drive a customer-focused team environment and profitable business.
Added 13 mins ago
Sales Associate (LOFT Store _ Dallas, TX)
Premium Brands Opco LLC
Store 1928-The Shops at Park Lane-ANN-Dallas, TX
Use technology to stay informed on company priorities and promotions and provide customers with a seamless omnichannel shopping experience by utilizing available tools.
Added 13 mins ago
CF
Sales Associate
Chico's FAS, Inc. paying for Chico's Retail Operations, Inc.
Store 0733-The Orchard Town Center-Chico's-Westminister, CO
- $15.16 to $18.95 USD / hour
Create a seamless omnichannel experience by utilizing available tools.
Added 17 mins ago
BIM COORDINATOR
Kingspan Insulated Panels - Open
Deland, FL
Support the creation, management, and optimization of 3D models using Autodesk Revit and related BIM tools such as Dynamo.
Added 18 mins ago
Utility- HopCat
BarFly
Kalamazoo, MI
Organization - Keeps tools, information, and work areas ready.
Added 20 mins ago
GC
In Home Mental Health Therapist (CBHI)
GENTLES COUNSELING SERVICES LLC
Worcester, MA
- $38 to $45 USD / hour
…as required by licensing or contracting, and use assessment tools and interviews to gather relevant information and formulate individualized treatment…
Added 20 mins ago
STERLING REGIONAL MEDCENTER - EM - MEDICAL DIRECTOR
TeamHealth
CO
- Access to professional development tools, educational resources and CME through TeamHealth Institute
Added 21 mins ago
CI
Field Services & IT Project Coordinator
CubX Inc.
Lakewood, NJ
- $50,000 to $75,000 USD / year
Ensure field technicians have tools, instructions, schedules, and clear expectations
Added 21 mins ago
CI
IT HelpDesk Tier 2 - AZ
CubX Inc.
Remote, United States
- $55,000 to $75,000 USD / year
Maintain tickets, documentation, and client communications using ITSM tools
Added 21 mins ago
CI
IT HelpDesk Tier 2 - NJ
CubX Inc.
Lakewood, NJ
- $55,000 to $75,000 USD / year
Utilize ITSM/ticketing tools to manage support tickets and maintain accurate documentation
Added 21 mins ago
CI
Senior Full Stack Product Engineer
CubX Inc.
Lakewood, NJ
- $90,000 to $150,000 USD / year
AI-assisted development is a core part of this role. We’re looking for someone who has successfully used AI coding tools to accelerate professional software development while maintaining…
Added 21 mins ago
CI
Senior Product Designer (UX/UI)
CubX Inc.
Lakewood, NJ
- $100,000 to $150,000 USD / year
Own end-to-end product design for complex internal operational tools, many of which may eventually extend into client-facing experiences.

SAIC

Enterprise Operations Manager

Washington, DC, United States

Apply About employer

Applications open in a new tab.

Job details

Experience: Minimum of 10 years of experience in managing End User Services and Infrastructure Operations teams and technologies.
Posting language: English
Posted: Nov 8, 2026

Original job description

SAIC is actively looking for an Enterprise Operations Manager to join our team supporting DOT. The End User Operations Manager is responsible for leading and optimizing the end user support ecosystem across the Department of Transportation's Enterprise IT Shared Services (EITSS) environment.

This role oversees daily operational performance for enterprise help desk services, desktop support, mobility device management, and end user hardware/software lifecycle activities supporting DOT headquarters and more than nearly 300 field locations nationwide.

The End User Operations Manager ensures that end users across the DOT Common Operating Environment (COE) receive reliable, secure, and high-quality IT support aligned with federal standards, agency objectives, and mission-critical needs.

Key Responsibilities:

Operational Leadership & Performance

Lead and supervise enterprise service desk and desktop support teams delivering Tier 1 and 2 assistance for all DOT users.
Collaborate with customers to evolve, mature and implement Tier 0 services.
Manage incident intake, escalation, resolution quality, service SLAs and KPIs.
Oversee support for end user hardware, software, imaging, provisioning, configuration, and lifecycle management for DOT headquarters and nearly 300 field locations.
Coordinate field support activities across more than nearly 300 DOT locations and 12,000 users, ensuring consistent delivery of hardware, software and support services.
Support operator and directory services and telephony operations related to voice, conferencing, data, and wireless technologies.
Develop, monitor and implement continuous improvement of services using operational metrics, dashboards, and performance indicators for end user services.
Drive continuous improvement initiatives, including enhancing knowledge bases and self-services, to enhance customer experience and operational efficiency.
Collaborate with Infrastructure, Cybersecurity, and Program Support teams to ensure cohesive service delivery across the enterprise.

Service Governance & Quality

Implement ITIL-based processes and standards for incident, request, and problem management.
Ensure compliance with DOT security policies, cybersecurity requirements, and configuration baselines.
Maintain documentation for processes, SOPs, knowledge articles, and workflow enhancements.

Program & Stakeholder Coordination

Serve as the primary operational liaison to DOT stakeholders regarding end user service performance.
Participate in governance forums, program reviews, and cross-functional planning sessions.
Support project rollouts, migrations, and enterprise initiatives requiring end user impact analysis or coordination.

Top Qualifications, Skills, Experience or Certifications:

Minimum of 10 years of experience in managing End User Services and Infrastructure Operations teams and technologies.
Help Desk, Exec Help, Enterprise Operations Center, Server, Storage, Cloud, Security, etc.
Effective team leadership skills required, including risk management, skill development, task prioritization, performance management, and mentoring/coaching of cross-functional team members.
Ability to work independently and manage multiple demands on time, in a hybrid environment.
Experience working in federal environments or large multi-site organizations preferred.
Experience with Enterprise Operations Centers and outage management, Root Cause Analysis.
Knowledge of ITIL frameworks and modern service management tools; specifically, ServiceNow.
Strong understanding of hardware/software lifecycle practices, asset management and mobility device administration.
Must have experience with developing and maintaining both Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
Ability to coach, teach and mentor teams and hold them accountable.
Experience in Problem & Incident Management, Ticket Queue Management & Quality.
Strong collaboration skills using a solutions and customer-service-oriented approach is required.
ITIL Foundations 4 (equivalent or greater)

Note: Candidate must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years and the ability to obtain a public trust

SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

Apply About employer

Report this job