Jobs in the United States

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Added 3 mins ago
SO
EMERGENCY MANAGEMENT PLANNER 3 - SOUTHEAST REGION-11102026-82686
State of Tennessee
TN
- $4,098 to $5,129 USD / month
Serves in an assigned role within the State Emergency Operations Center (SEOC) or Regional Coordination Center (RCC) during activations or exercises, typically in the Plans Section…
Added 7 mins ago
A
International Team Lead, Distribution Center - 2nd Shift
Abbott
Avon, IN
- $22.5 to $45 USD / hour
The primary function of this job is to oversee and coordinate daily activities within Distribution Operations for both Abbott non exempt and contract personnel to ensure compliance with…
Added 8 mins ago
HT
Senior Account Manager - Federal Systems, Mission Critical Facilities & Data Centers - | Washington, DC Metro Area (DC, Northern Virginia & Maryland)
Honeywell Technologies
Indianapolis, IN
- $144,000 to $215,000 USD / year
Knowledge of cybersecurity, physical security, building automation, and digital technologies supporting mission-critical operations.
Added 8 mins ago
Office Operations Coordinator
Ricoh Americas Corporation
Indianapolis, IN
May also perform bindery, QC and final check, housekeeping/Hospitality, file services, call center representative, and reception, etc. May performs various building support functions…
Added 21 mins ago
Supply Chain Product Manager, New Product Introductions
Amazon Data Services, Inc.
Austin, TX
You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with…
Added 34 mins ago
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Senior Program Manager
Astrion
Bedford / Hanscom AFB, MA
- $150,000 to $170,000 USD / year
Astrion has an exciting opportunity for a Senior Program Manager to support the Survivable Airborne Operations Center (SAOC) Division at Hanscom AFB, MA.
Added 34 mins ago
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Program Manager SME
Astrion
Bedford / Hanscom AFB, MA
- $150,000 to $175,000 USD / year
Astrion has an exciting opportunity for a Program Manager SME to support the Survivable Airborne Operations Center (SAOC) Division at Hanscom AFB, MA.
Added 41 mins ago
Vice President, Facilities Management
Navy Federal Credit Union
Vienna, VA
…regulatory readiness, and alignment with business continuity, security, risk, campus operations, and local emergency response…
Added 43 mins ago
Principal Computer-Aided Design (CAD) Configuration Management
RTX Corporation
andover, MA
…quality and on-time-delivery by ensuring integrity, compliance, security and process efficiency of our technical data, designs and systems. HWDI is part of the Product Integrity center,…
Added 43 mins ago
Chief Information Security Officer
Transdev
Boston, MA
The Chief Information Security Officer (CISO) is responsible for leading and overseeing all cybersecurity, information security, and cyber risk management activities supporting the Boston…
Added 43 mins ago
Chief of Quality, Health, Safety, Security & Environment (QHSE)
Transdev
Boston, MA
The Chief of Quality, Health, Safety, Security & Environment (QHSSE) is responsible for providing executive leadership and oversight of all safety, quality assurance, occupational health,…
Added 46 mins ago
Technical Director
Mercer University
Warner Robins, GA
Mercer Engineering Research Center (MERC), a research institute of Mercer University, provides high quality engineering, scientific, and technical support services to both government and…
Added 46 mins ago
IT Specialist
Mercer University
Warner Robins, GA
Mercer Engineering Research Center (MERC), an operating unit of Mercer University, provides high quality engineering, scientific, and technical support services to both government and…
Added 1 hour ago
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Senior Account Manager - Federal Systems, Mission Critical Facilities & Data Centers
Jobgether
Remote, United States
- $144,000 to $215,000 USD / year
The Senior Account Manager will own strategic customer relationships and lead business development activities across federal systems, mission-critical facilities, and data center markets.…
Added 1 hour ago
Channel Planner - For Future Consideration
Rivian
Irvine, CA
…Planner, Service Parts, you will be in support of the front line operations, providing assistance to our Service Parts Advisors and ensuring the Rivian Service Centers have all the parts…
Added 1 hour ago
FUEL CENTER/LEAD CLERK
The Kroger Co.
Lake Orion, MI
…Fuel department. Support the day-to-day functions of the Fuel operations. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the…
Added 1 hour ago
Manager Of Bond Court
Richland County
United States
Coordinates courtroom security with Detention Center personnel.
Added 1 hour ago
SO
NORTH FLORIDA REGIONAL MAINT MANAGER - 55001119
State of Florida
ORLANDO, FL
- $79,401.92 USD / year
North Florida Regional Maintenance Manager/ Tolls Roadside Sys/Office of Toll Operations
Added 1 hour ago
SO
ADMINISTRATOR II
State of Maryland
MD
- $71,805 to $113,243 USD / year
…fulfill our mission of promoting safety, we have increased security at our institutions while leading the way in innovative restorative justice projects that will help offenders reintegrate…
Added 1 hour ago
SC
1793 - Tier II Operations Manager
SOLUTE Careers
Perry, GA
- $120,000 to $140,000 USD / year
Sigma Defense is seeking a Tier II Operations Manager to join our team in Perry, GA. The hired candidate will lead the 24/7/365 Operations Center, combining hands-on technical direction…
Added 2 hours ago
SO
Human Resource Consultant 2 - In training
State of Washington
Olympia, WA
- $54,204 to $72,900 USD / year
Assistant to the senior human resource consultants, HR operations manager, CHRO, and agency management
Added 2 hours ago
SO
Executive Assistant
State of Washington
Vancouver, WA
- $75,000 to $95,000 USD / year
…position plays a central role in ensuring smooth executive operations, effective communication across the agency, and accurate management of critical administrative, governance, and…
Added 2 hours ago
Electrical Trades III - Greeley
State of Colorado
Greeley, CO
This position supervises electrical personnel for CDOT's Region 4 Traffic Operations at our Greeley office. In addition to supervisory duties, this is a working electrician role and may…
Added 2 hours ago
Safety & Security Manager (63742)
Adams and Associates, Inc.
Crystal Springs, MS
Description The Safety & Security Manager is responsible for the overall leadership, management, and supervision of the Center's Safety & Security Department. This position ensures a safe,…
Added 2 hours ago
Safety & Security Manager (63742)
Adams and Associates, Inc.
Crystal Springs, MS
Description The Safety & Security Manager is responsible for the overall leadership, management, and supervision of the Center's Safety & Security Department. This position ensures a safe,…

SAIC

Enterprise Operations Manager

Washington, DC, United States

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Job details

Experience: Minimum of 10 years of experience in managing End User Services and Infrastructure Operations teams and technologies.
Posting language: English
Posted: Nov 8, 2026

Original job description

SAIC is actively looking for an Enterprise Operations Manager to join our team supporting DOT. The End User Operations Manager is responsible for leading and optimizing the end user support ecosystem across the Department of Transportation's Enterprise IT Shared Services (EITSS) environment.

This role oversees daily operational performance for enterprise help desk services, desktop support, mobility device management, and end user hardware/software lifecycle activities supporting DOT headquarters and more than nearly 300 field locations nationwide.

The End User Operations Manager ensures that end users across the DOT Common Operating Environment (COE) receive reliable, secure, and high-quality IT support aligned with federal standards, agency objectives, and mission-critical needs.

Key Responsibilities:

Operational Leadership & Performance

Lead and supervise enterprise service desk and desktop support teams delivering Tier 1 and 2 assistance for all DOT users.
Collaborate with customers to evolve, mature and implement Tier 0 services.
Manage incident intake, escalation, resolution quality, service SLAs and KPIs.
Oversee support for end user hardware, software, imaging, provisioning, configuration, and lifecycle management for DOT headquarters and nearly 300 field locations.
Coordinate field support activities across more than nearly 300 DOT locations and 12,000 users, ensuring consistent delivery of hardware, software and support services.
Support operator and directory services and telephony operations related to voice, conferencing, data, and wireless technologies.
Develop, monitor and implement continuous improvement of services using operational metrics, dashboards, and performance indicators for end user services.
Drive continuous improvement initiatives, including enhancing knowledge bases and self-services, to enhance customer experience and operational efficiency.
Collaborate with Infrastructure, Cybersecurity, and Program Support teams to ensure cohesive service delivery across the enterprise.

Service Governance & Quality

Implement ITIL-based processes and standards for incident, request, and problem management.
Ensure compliance with DOT security policies, cybersecurity requirements, and configuration baselines.
Maintain documentation for processes, SOPs, knowledge articles, and workflow enhancements.

Program & Stakeholder Coordination

Serve as the primary operational liaison to DOT stakeholders regarding end user service performance.
Participate in governance forums, program reviews, and cross-functional planning sessions.
Support project rollouts, migrations, and enterprise initiatives requiring end user impact analysis or coordination.

Top Qualifications, Skills, Experience or Certifications:

Minimum of 10 years of experience in managing End User Services and Infrastructure Operations teams and technologies.
Help Desk, Exec Help, Enterprise Operations Center, Server, Storage, Cloud, Security, etc.
Effective team leadership skills required, including risk management, skill development, task prioritization, performance management, and mentoring/coaching of cross-functional team members.
Ability to work independently and manage multiple demands on time, in a hybrid environment.
Experience working in federal environments or large multi-site organizations preferred.
Experience with Enterprise Operations Centers and outage management, Root Cause Analysis.
Knowledge of ITIL frameworks and modern service management tools; specifically, ServiceNow.
Strong understanding of hardware/software lifecycle practices, asset management and mobility device administration.
Must have experience with developing and maintaining both Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
Ability to coach, teach and mentor teams and hold them accountable.
Experience in Problem & Incident Management, Ticket Queue Management & Quality.
Strong collaboration skills using a solutions and customer-service-oriented approach is required.
ITIL Foundations 4 (equivalent or greater)

Note: Candidate must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years and the ability to obtain a public trust

SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

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