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Added 2 mins ago
OEM Program Manager
DealerOn
Remote, United States
The OEM Program Manager is responsible for interactions with our OEM program Partners to keep OEM programs on task. Works as liaison between Marketing and Development teams to identify…
Added 22 mins ago
Enterprise Operations Manager
SAIC
Washington, DC
SAIC is actively looking for an Enterprise Operations Manager to join our team supporting DOT. The End User Operations Manager is responsible for leading and optimizing the end user support…
Added 1 hour ago
CI
Manager/Principal Scientist Research & Development - Polymer Formulation
Cresilon, Inc.
Brooklyn, NY
- $130,000 to $180,000 USD / year
This is a senior technical role overseeing a small team within a dynamic, growing organization. . The R&D Manager/Principal Scientist is both a strategic leader and a hands-on contributor.…
Added 1 hour ago
Program Manager - Program Integration WAX 01.4.04
Credence
Wright-Patterson Air Force Base, OH
Credence has an immediate opening for a Program Manager- Program Integration at the senior level supporting AFLCMC/WAX at Wright Patterson AFB, OH.
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Senior Program Manager F-16 WAM (Top Secret)- 211
Credence
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Immediate School Counselor (High School)
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Serve as liaison between families and community resources, including creating programming or forming partnerships to benefit students and families.
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General Foreman/Construction Manager | Fast Hiring | Great Opportunity
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…days a week (additional $500 a week) Summary The Construction Manager is responsible for leading on-site construction activities, ensuring tracker systems and associated scopes are…
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Traveling Federal Safety Manager
GPAC
Duluth, MN
- $130,000 to $170,000 USD / year
The Safety Manager is responsible for ensuring the safety and health of all personnel. Acting as a servant leader and safety coach, the Safety manager will serve as a liaison and resource…
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Senior Manager Manufacturing - Engineering
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Business Unit Operational Risk Function Manager
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Traveling Federal Safety Manager
GPAC
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The Safety Manager is responsible for ensuring the safety and health of all personnel. Acting as a servant leader and safety coach, the Safety manager will serve as a liaison and resource…
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Traveling Federal Safety Manager
GPAC
Chicago, IL
- $130,000 to $170,000 USD / year
The Safety Manager is responsible for ensuring the safety and health of all personnel. Acting as a servant leader and safety coach, the Safety manager will serve as a liaison and resource…
Added 3 hours ago
Customer Service Manager-OMNI-AFDM
Centex Technologies
Remote, United States
…secure, distributed Data Mesh Environment. Serve as a primary liaison for government stakeholders and end-user communities; translate feedback into actionable requirements, training, staged…
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Quality Assurance & Compliance Manager
Helpful Hearts Health Services Inc
Columbia, MD
- $60,000 to $68,000 USD / year
The Quality Assurance & Compliance Manager (QA) is responsible for ensuring Helpful Hearts Health Services Inc’s compliance with all applicable federal, state, and local regulations…
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Manager, Strategic Accounts (Remote)
BioTissue Holdings Inc
Miami, FL · Atlanta, GA · Dallas, TX · Charlotte, NC · Philadelphia, PA · New York, NY · Chicago, IL
The Manager, Strategic Accounts maximizes sales and profitability within strategic Health Systems, GPOs and Private Equity backed ocular organizations. The incumbent will establish, advance…
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Global Facilities Manager
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Mesa, AZ
The Manager, Global Facilities is a hands-on facilities management leader responsible for reliable day-to-day operations across a geographically dispersed portfolio of corporate offices,…
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Patient Services Coordinator and Home Health Scheduler
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- $23 to $28 USD / hour
Mental health support with up to five free counseling sessions through the Employee Assistance program.
Added 5 hours ago
Program Analyst
Veterans Affairs, Veterans Health Administration
Louisville, KY
Added 5 hours ago
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Sr Regional Marketing Manager: Marketing Operations & Field Programs Manager
T-Mobile USA, Inc.
Denver, CO
- $82,300 to $148,500 USD / year
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Admin Director of Transplant and Cell Therapy
HCA Healthcare
Richmond, VA
- $110,552 to $176,883.2 USD / year
…programs. The TCT Administrative Director also oversees essential program services including but not limited to patient referral management, TCT patient evaluation, apheresis, quality,…
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Shift Lead
Walgreens
SHEBOYGAN, WI
- $17.5 to $22.5 USD / hour
Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics (e.g., 1506, returns, empty package).
Added 5 hours ago
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Shift Lead
Walgreens
BRENTWOOD, TN
- $17.5 to $22.5 USD / hour
Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics (e.g., 1506, returns, empty package).
Added 5 hours ago
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Shift Lead
Walgreens
HOLLY SPRINGS, NC
- $17.5 to $22.5 USD / hour
Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics (e.g., 1506, returns, empty package).
Added 5 hours ago
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Shift Lead
Walgreens
BAKERSFIELD, CA
- $18.5 to $23.5 USD / hour
Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics (e.g., 1506, returns, empty package).
Added 5 hours ago
Event Planning Manager
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SAIC

Enterprise Operations Manager

Washington, DC, United States

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Job details

Experience: Minimum of 10 years of experience in managing End User Services and Infrastructure Operations teams and technologies.
Posting language: English
Posted: Nov 8, 2026

Original job description

SAIC is actively looking for an Enterprise Operations Manager to join our team supporting DOT. The End User Operations Manager is responsible for leading and optimizing the end user support ecosystem across the Department of Transportation's Enterprise IT Shared Services (EITSS) environment.

This role oversees daily operational performance for enterprise help desk services, desktop support, mobility device management, and end user hardware/software lifecycle activities supporting DOT headquarters and more than nearly 300 field locations nationwide.

The End User Operations Manager ensures that end users across the DOT Common Operating Environment (COE) receive reliable, secure, and high-quality IT support aligned with federal standards, agency objectives, and mission-critical needs.

Key Responsibilities:

Operational Leadership & Performance

Lead and supervise enterprise service desk and desktop support teams delivering Tier 1 and 2 assistance for all DOT users.
Collaborate with customers to evolve, mature and implement Tier 0 services.
Manage incident intake, escalation, resolution quality, service SLAs and KPIs.
Oversee support for end user hardware, software, imaging, provisioning, configuration, and lifecycle management for DOT headquarters and nearly 300 field locations.
Coordinate field support activities across more than nearly 300 DOT locations and 12,000 users, ensuring consistent delivery of hardware, software and support services.
Support operator and directory services and telephony operations related to voice, conferencing, data, and wireless technologies.
Develop, monitor and implement continuous improvement of services using operational metrics, dashboards, and performance indicators for end user services.
Drive continuous improvement initiatives, including enhancing knowledge bases and self-services, to enhance customer experience and operational efficiency.
Collaborate with Infrastructure, Cybersecurity, and Program Support teams to ensure cohesive service delivery across the enterprise.

Service Governance & Quality

Implement ITIL-based processes and standards for incident, request, and problem management.
Ensure compliance with DOT security policies, cybersecurity requirements, and configuration baselines.
Maintain documentation for processes, SOPs, knowledge articles, and workflow enhancements.

Program & Stakeholder Coordination

Serve as the primary operational liaison to DOT stakeholders regarding end user service performance.
Participate in governance forums, program reviews, and cross-functional planning sessions.
Support project rollouts, migrations, and enterprise initiatives requiring end user impact analysis or coordination.

Top Qualifications, Skills, Experience or Certifications:

Minimum of 10 years of experience in managing End User Services and Infrastructure Operations teams and technologies.
Help Desk, Exec Help, Enterprise Operations Center, Server, Storage, Cloud, Security, etc.
Effective team leadership skills required, including risk management, skill development, task prioritization, performance management, and mentoring/coaching of cross-functional team members.
Ability to work independently and manage multiple demands on time, in a hybrid environment.
Experience working in federal environments or large multi-site organizations preferred.
Experience with Enterprise Operations Centers and outage management, Root Cause Analysis.
Knowledge of ITIL frameworks and modern service management tools; specifically, ServiceNow.
Strong understanding of hardware/software lifecycle practices, asset management and mobility device administration.
Must have experience with developing and maintaining both Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
Ability to coach, teach and mentor teams and hold them accountable.
Experience in Problem & Incident Management, Ticket Queue Management & Quality.
Strong collaboration skills using a solutions and customer-service-oriented approach is required.
ITIL Foundations 4 (equivalent or greater)

Note: Candidate must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years and the ability to obtain a public trust

SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

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