Jobs in the United States

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Added 4 mins ago
G
Electrical Project Manager/Estimator
GPAC
Renton, WA
- $110,000 to $150,000 USD / year
…and is looking for someone who can handle both estimating and project management…
Added 4 mins ago
G
Senior Electrical Project Manager
GPAC
Renton, WA
- $120,000 to $160,000 USD / year
A well-established local electrical contractor is looking to add an experienced Senior Electrical Project Manager to their team. The company has a strong backlog of local commercial and…
Added 4 mins ago
Territory Retail Lead Trainee - Murray, KY (C)
Retail Execution East LLC
United States
…expectations. The Territory Sales Trainee will also be responsible for project completion, stocking and maintaining the areas we are responsible for, and store communication. This…
Added 4 mins ago
Territory Retail Lead - Philadelphia, MS
Retail Execution East LLC
United States
…expectations. The Territory Sales Lead will also be responsible for project completion, stocking and maintaining the areas we are responsible for, and store communication. This…
Added 4 mins ago
Territory Retail Lead - Ontario, OR
Retail Execution West LLC
United States
…expectations. The Territory Sales Lead will also be responsible for project completion, stocking and maintaining the areas we are responsible for, and store communication. This…
Added 4 mins ago
Territory Retail Lead - North Augusta, SC
Retail Execution East LLC
United States
…expectations. The Territory Sales Lead will also be responsible for project completion, stocking and maintaining the areas we are responsible for, and store communication. This…
Added 4 mins ago
Territory Retail Lead - Mount Pleasant, SC
Retail Execution East LLC
United States
…expectations. The Territory Sales Lead will also be responsible for project completion, stocking and maintaining the areas we are responsible for, and store communication. This…
Added 4 mins ago
Territory Retail Lead - La Grande, OR
Retail Execution West LLC
United States
…expectations. The Territory Sales Lead will also be responsible for project completion, stocking and maintaining the areas we are responsible for, and store communication. This…
Added 4 mins ago
Territory Retail Lead - Covington, LA
Retail Execution East LLC
United States
…expectations. The Territory Sales Lead will also be responsible for project completion, stocking and maintaining the areas we are responsible for, and store communication. This…
Added 4 mins ago
Retail Merchandiser - Wytheville, VA
Retail Execution East LLC
United States
…This position is under the supervision of the Market Sales Manager but daily communication and follow-up with the Territory Sales Lead is…
Added 4 mins ago
Retail Merchandiser - Fort Lauderdale, FL
Retail Execution East LLC
United States
…This position is under the supervision of the Market Sales Manager but daily communication and follow-up with the Territory Sales Lead is…
Added 4 mins ago
Retail Merchandiser - Clinton, AR
Retail Execution West LLC
United States
…This position is under the supervision of the Market Sales Manager but daily communication and follow-up with the Territory Sales Lead is…
Added 4 mins ago
G
Division 8 Project Manager: $180K-$225K
GPAC
San Jose, CA
- $180,000 to $225,000 USD / year
I am working with a well-respected, firmly established Contractor seeking a Division 8 Senior Project Manager/Estimator. This is an exciting opportunity to become a part of a strong,…
Added 7 mins ago
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Project Engineer / Assistant Project Manager
GPAC
Columbus, OH
- $65,000 to $85,000 USD / year
PROJECT ENGINEER / ASSISTANT PROJECT MANAGER – COMMERCIAL CONSTRUCTION!
Added 8 mins ago
Med Recept/ Scheduler (BMG)
Beacon Health System
Mishawaka, IN
Reports to the Practice Manager and works under the direction of the Clinical Supervisor, Office Supervisor and/or Office Coordinator. Under general supervision and according to established…
Added 8 mins ago
Retail Merchandiser - Boca Raton, FL
Retail Execution East LLC
United States
…This position is under the supervision of the Market Sales Manager but daily communication and follow-up with the Territory Sales Lead is…
Added 9 mins ago
O
Strategic Sourcing Manager, Data Center Infrastructure, Electrical & Mechanical
OpenAI
San Francisco, CA
- $226,000 to $285,000 USD / year
We are seeking a Strategic Sourcing Manager to lead sourcing strategy for electrical and mechanical infrastructure systems across Industrial Compute campuses. You will develop supplier and…
Added 10 mins ago
G
Project Manager - High-Hazard Facilities
GPAC
Baltimore, MD
- $110,000 to $115,000 USD / year
PROJECT MANAGER – HIGH-HAZARD / SAFETY-CRITICAL FACILITIES – BALTIMORE!
Added 10 mins ago
Data Center Site Selection Manager
Meta
Carson City, NV
Prepare project location recommendations and present them to management for approval
Added 10 mins ago
W
Sr Environmental Project Manager - Customer Implementation
WM
Carson City, NV
- $103,000 USD / year
The Sr. Project Manager is part of a small team specifically organized to launch and support new SES operations or provide backfill where needed. This position will report into the…
Added 10 mins ago
O
Consulting Program Manager - Healthcare
Oracle
Carson City, NV
- $97,800 to $209,500 USD / year
Bachelor’s degree in Computer Science, Information Systems, Project Management, Business Administration, or a related field, or equivalent relevant experience.
Added 12 mins ago
Enterprise Operations Manager
SAIC
Washington, DC
SAIC is actively looking for an Enterprise Operations Manager to join our team supporting DOT. The End User Operations Manager is responsible for leading and optimizing the end user support…
Added 22 mins ago
CI
Hardware Preparation & Fulfillment Specialist
CubX Inc.
Lakewood, NJ
- $45,000 to $55,000 USD / year
This is a hands-on, technical, and detail-oriented role that combines hardware preparation, inventory management, shipment coordination, and deployment readiness. The person in this…
Added 23 mins ago
G
Reconstruction Project Manager
GPAC
Seattle, WA
- $65,000 to $100,000 USD / year
A well-established property restoration company in Seattle, Washington is hiring a Reconstruction Project Manager to run insurance rebuild jobs after water, fire, smoke, mold, and storm…
Added 24 mins ago
G
Reconstruction Project Manager
GPAC
Boise, ID
- $65,000 to $100,000 USD / year
A well-established property restoration company in Boise, Idaho is hiring a Reconstruction Project Manager to run insurance rebuild jobs after water, fire, smoke, mold, and storm losses.…

SAIC

Enterprise Operations Manager

Washington, DC, United States

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Job details

Experience: Minimum of 10 years of experience in managing End User Services and Infrastructure Operations teams and technologies.
Posting language: English
Posted: Nov 8, 2026

Original job description

SAIC is actively looking for an Enterprise Operations Manager to join our team supporting DOT. The End User Operations Manager is responsible for leading and optimizing the end user support ecosystem across the Department of Transportation's Enterprise IT Shared Services (EITSS) environment.

This role oversees daily operational performance for enterprise help desk services, desktop support, mobility device management, and end user hardware/software lifecycle activities supporting DOT headquarters and more than nearly 300 field locations nationwide.

The End User Operations Manager ensures that end users across the DOT Common Operating Environment (COE) receive reliable, secure, and high-quality IT support aligned with federal standards, agency objectives, and mission-critical needs.

Key Responsibilities:

Operational Leadership & Performance

Lead and supervise enterprise service desk and desktop support teams delivering Tier 1 and 2 assistance for all DOT users.
Collaborate with customers to evolve, mature and implement Tier 0 services.
Manage incident intake, escalation, resolution quality, service SLAs and KPIs.
Oversee support for end user hardware, software, imaging, provisioning, configuration, and lifecycle management for DOT headquarters and nearly 300 field locations.
Coordinate field support activities across more than nearly 300 DOT locations and 12,000 users, ensuring consistent delivery of hardware, software and support services.
Support operator and directory services and telephony operations related to voice, conferencing, data, and wireless technologies.
Develop, monitor and implement continuous improvement of services using operational metrics, dashboards, and performance indicators for end user services.
Drive continuous improvement initiatives, including enhancing knowledge bases and self-services, to enhance customer experience and operational efficiency.
Collaborate with Infrastructure, Cybersecurity, and Program Support teams to ensure cohesive service delivery across the enterprise.

Service Governance & Quality

Implement ITIL-based processes and standards for incident, request, and problem management.
Ensure compliance with DOT security policies, cybersecurity requirements, and configuration baselines.
Maintain documentation for processes, SOPs, knowledge articles, and workflow enhancements.

Program & Stakeholder Coordination

Serve as the primary operational liaison to DOT stakeholders regarding end user service performance.
Participate in governance forums, program reviews, and cross-functional planning sessions.
Support project rollouts, migrations, and enterprise initiatives requiring end user impact analysis or coordination.

Top Qualifications, Skills, Experience or Certifications:

Minimum of 10 years of experience in managing End User Services and Infrastructure Operations teams and technologies.
Help Desk, Exec Help, Enterprise Operations Center, Server, Storage, Cloud, Security, etc.
Effective team leadership skills required, including risk management, skill development, task prioritization, performance management, and mentoring/coaching of cross-functional team members.
Ability to work independently and manage multiple demands on time, in a hybrid environment.
Experience working in federal environments or large multi-site organizations preferred.
Experience with Enterprise Operations Centers and outage management, Root Cause Analysis.
Knowledge of ITIL frameworks and modern service management tools; specifically, ServiceNow.
Strong understanding of hardware/software lifecycle practices, asset management and mobility device administration.
Must have experience with developing and maintaining both Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
Ability to coach, teach and mentor teams and hold them accountable.
Experience in Problem & Incident Management, Ticket Queue Management & Quality.
Strong collaboration skills using a solutions and customer-service-oriented approach is required.
ITIL Foundations 4 (equivalent or greater)

Note: Candidate must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years and the ability to obtain a public trust

SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

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