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Added 3 mins ago
MG
LPN Collaborative Care Model (CoCM) Behavioral Health Care Manager
MedElite Group, LLC.
Hollywood, FL
- $64,000 to $70,000 USD / year
Infinite Medical P.C. is seeking a dedicated Licensed Practical Nurse (LPN) to serve as a Behavioral Health Care Manager within our Collaborative Care Model (CoCM) program.
Added 13 mins ago
HH
Division AVP Regulatory and Accreditation
HCA Healthcare
Henderson, NV
- $123,448 to $185,182.4 USD / year
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
Added 13 mins ago
Data Center Site Selection Manager
Meta
Carson City, NV
…an experienced, organized, and collaborative Site Selection Manager to join the Data Center Site Selection team.We are seeking a Data Center Site Selection Manager who has experience…
Added 13 mins ago
Pharmacy Technician Home Delivery Call Center
Intermountain Health
Carson City, NV
…ensure security, accuracy, cost effectiveness, and 340B/Charging management as required to practice…
Added 13 mins ago
O
Consulting Program Manager - Healthcare
Oracle
Carson City, NV
- $97,800 to $209,500 USD / year
…advance Oracle Health’s strategic priorities. As a Consulting Program Manager, you will lead the planning, coordination, and delivery of projects across Oracle Health’s internal development…
Added 13 mins ago
B
Retail Front End Supervisor - Full-Time
Burlington
Carson City, NV
- $14.75 to $16.75 USD / hour
- Full-time
As a Retail Front End Supervisor, you’ll be an integral part of the store leadership team, working closely with Store Management in the areas of Merchandising, Customer Service, Operations,…
Added 13 mins ago
HH
RN Case Manager
HCA Healthcare
Las Vegas, NV
- $45.47 to $68.2 USD / hour
Collaborating closely with the Rehab Program Director, Facility Case Management Director, and interdisciplinary team to ensure seamless, patient-centered care
Added 15 mins ago
Enterprise Operations Manager
SAIC
Washington, DC
SAIC is actively looking for an Enterprise Operations Manager to join our team supporting DOT. The End User Operations Manager is responsible for leading and optimizing the end user support…
Added 30 mins ago
G
Restoration Operations Manager
GPAC
Kennewick, WA
- $75,000 to $100,000 USD / year
A well-established property restoration company in Kennewick, Washington is hiring a Restoration Operations Manager to run day-to-day production across water mitigation, fire and smoke,…
Added 30 mins ago
G
Restoration Operations Manager
GPAC
Everett, WA
- $75,000 to $100,000 USD / year
A well-established property restoration company in Everett, Washington is hiring a Restoration Operations Manager to run day-to-day production across water mitigation, fire and smoke, mold,…
Added 34 mins ago
6533 - Store Manager
Hat World Inc.
Tampa, FL
Drive team engagement by ensuring team members are given recognition and continuous check-ins, including performance management and documentation when relevant, to support and reinforce…
Added 34 mins ago
9285 - Assistant Store Manager PT
Hat World Inc.
Buford, GA
Act as Manager on duty for any employee scheduling issues, customer complaints, etc. when Store Manager is not present.
Added 34 mins ago
5867 - Store Manager
Hat World Inc.
Novi, MI
Drive team engagement by ensuring team members are given recognition and continuous check-ins, including performance management and documentation when relevant, to support and reinforce…
Added 38 mins ago
Security Operations Technical Program Manager
Waymo
Tempe, AZ
Program Management Experience: 5+ years of experience in a chief of staff, business operations, or program management role.
Added 40 mins ago
Operation Manager
WM
Fairview, NJ
Located in Fairview, NJ, the Operations Manager is responsible for Onboarding, Developing, Coaching, Mentoring, and Performance Management of all drivers and helpers. Establish and maintain…
Added 40 mins ago
Resort Maintenance Manager
Sun Communities Operating Limited Partnership
Sussex, NJ
…commencement inventory checklist & oversees lot mods, ensures management presence at move-in, supervises all contractors, and maintains exterior of model homes until sold. (Essential)…
Added 40 mins ago
ER
Property Claims Team Manager
EVEREST REINSURANCE COMPANY
Warren, NJ
- $156,000 to $225,000 USD / year
Everest is a global leader in risk management, rooted in a rich, 50+ year heritage of enabling businesses to survive and thrive, and economies to function and flourish. We are underwriters…
Added 40 mins ago
Sustainment Project Manager
Lockheed Martin
Moorestown, NJ
Work closely with Program Managers and Government logistics customers on the day-to-day management, measurement, and reporting of logistics contract scope.
Added 40 mins ago
Senior Program Manager of Production Programs Portfolio 1
L3Harris
Camden, NJ
L3Harris Corporation is currently seeking a high-energy Program Manager to lead the growth and execution of Production programs within the Maritime Integrated Systems and Encryption (ISE)…
Added 40 mins ago
AT
B2B Paid Media & Performance Associate
Auto Truck Group LLC
Mount Laurel, NJ
- $72,950 to $103,955 USD / year
The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and…
Added 40 mins ago
B
Retail Front End Supervisor - Full-Time
Burlington
Princeton, NJ
- $17.92 to $19.92 USD / hour
- Full-time
As a Retail Front End Supervisor, you’ll be an integral part of the store leadership team, working closely with Store Management in the areas of Merchandising, Customer Service, Operations,…
Added 42 mins ago
PR
Construction Coordinator (Fiber Guardian)
Project Resources Group, Inc.
Kansas City, MO
- $25 to $28 USD / hour
As a leading provider of construction management, outside plant damage assessment & recovery, business outsourcing and consulting services, PRG offers services within the cable, telephony,…
Added 44 mins ago
G
Structural Steel Project Manager
GPAC
Miami, FL
- $90,000 to $130,000 USD / year
I am a recruiter with a 3rd Party firm call GPAC searching for a PROJECT MANAGER:
Added 45 mins ago
Manager, Supplier Development Engineering
SpaceX
Cape Canaveral, FL
This is a hands-on leadership role. The manager will build and direct complex, multi-disciplinary teams, develop engineers from entry level through seasoned staff, and move ambiguous…
Added 47 mins ago
CP
Counter Sales Tech Lead
Crosstown Plumbing
East Orange, NJ
- $28 to $38 USD / hour
Collaborate with the General Manager on inventory needs and customer product feedback

SAIC

Enterprise Operations Manager

Washington, DC, United States

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Job details

Experience: Minimum of 10 years of experience in managing End User Services and Infrastructure Operations teams and technologies.
Posting language: English
Posted: Nov 8, 2026

Original job description

SAIC is actively looking for an Enterprise Operations Manager to join our team supporting DOT. The End User Operations Manager is responsible for leading and optimizing the end user support ecosystem across the Department of Transportation's Enterprise IT Shared Services (EITSS) environment.

This role oversees daily operational performance for enterprise help desk services, desktop support, mobility device management, and end user hardware/software lifecycle activities supporting DOT headquarters and more than nearly 300 field locations nationwide.

The End User Operations Manager ensures that end users across the DOT Common Operating Environment (COE) receive reliable, secure, and high-quality IT support aligned with federal standards, agency objectives, and mission-critical needs.

Key Responsibilities:

Operational Leadership & Performance

Lead and supervise enterprise service desk and desktop support teams delivering Tier 1 and 2 assistance for all DOT users.
Collaborate with customers to evolve, mature and implement Tier 0 services.
Manage incident intake, escalation, resolution quality, service SLAs and KPIs.
Oversee support for end user hardware, software, imaging, provisioning, configuration, and lifecycle management for DOT headquarters and nearly 300 field locations.
Coordinate field support activities across more than nearly 300 DOT locations and 12,000 users, ensuring consistent delivery of hardware, software and support services.
Support operator and directory services and telephony operations related to voice, conferencing, data, and wireless technologies.
Develop, monitor and implement continuous improvement of services using operational metrics, dashboards, and performance indicators for end user services.
Drive continuous improvement initiatives, including enhancing knowledge bases and self-services, to enhance customer experience and operational efficiency.
Collaborate with Infrastructure, Cybersecurity, and Program Support teams to ensure cohesive service delivery across the enterprise.

Service Governance & Quality

Implement ITIL-based processes and standards for incident, request, and problem management.
Ensure compliance with DOT security policies, cybersecurity requirements, and configuration baselines.
Maintain documentation for processes, SOPs, knowledge articles, and workflow enhancements.

Program & Stakeholder Coordination

Serve as the primary operational liaison to DOT stakeholders regarding end user service performance.
Participate in governance forums, program reviews, and cross-functional planning sessions.
Support project rollouts, migrations, and enterprise initiatives requiring end user impact analysis or coordination.

Top Qualifications, Skills, Experience or Certifications:

Minimum of 10 years of experience in managing End User Services and Infrastructure Operations teams and technologies.
Help Desk, Exec Help, Enterprise Operations Center, Server, Storage, Cloud, Security, etc.
Effective team leadership skills required, including risk management, skill development, task prioritization, performance management, and mentoring/coaching of cross-functional team members.
Ability to work independently and manage multiple demands on time, in a hybrid environment.
Experience working in federal environments or large multi-site organizations preferred.
Experience with Enterprise Operations Centers and outage management, Root Cause Analysis.
Knowledge of ITIL frameworks and modern service management tools; specifically, ServiceNow.
Strong understanding of hardware/software lifecycle practices, asset management and mobility device administration.
Must have experience with developing and maintaining both Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
Ability to coach, teach and mentor teams and hold them accountable.
Experience in Problem & Incident Management, Ticket Queue Management & Quality.
Strong collaboration skills using a solutions and customer-service-oriented approach is required.
ITIL Foundations 4 (equivalent or greater)

Note: Candidate must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years and the ability to obtain a public trust

SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

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