Jobs in the United States

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Added 4 mins ago
Production Manager
Buckhead Meat of Dallas, Inc.
United States
The Production Manager is responsible for all aspects of the Production and Production Warehouse departments at multiple locations and is the key contact for all IT/technical issues. The…
Added 7 mins ago
Store Manager - 1374
Five Below Inc
Oceanside, CA
Pivot when needed - fast changes, no problem. You’ve got this.
Added 8 mins ago
G
Electrical Project Manager/Estimator
GPAC
Renton, WA
- $110,000 to $150,000 USD / year
…looking for someone who can handle both estimating and project management…
Added 16 mins ago
Enterprise Operations Manager
SAIC
Washington, DC
Implement ITIL-based processes and standards for incident, request, and problem management.
Added 23 mins ago
Dietary Manager- CDM Certified or Working Toward Certification - Cura of Willmar
Cura Health
Willmar, MN
…seniors? Cura of Willmar is looking for a Certified Dietary Manager (CDM) to lead our dietary department! We are also open to candidates who are currently working toward obtaining their CDM…
Added 23 mins ago
SI
Material Control Supervisor
Simplex Inc
Springfield, IL
- $60,000 to $75,000 USD / year
Partner closely with the Quality Manager to maintain and improve material handling, identification, traceability, and nonconforming material processes as the organization grows and develops
Added 26 mins ago
CI
Hardware Preparation & Fulfillment Specialist
CubX Inc.
Lakewood, NJ
- $45,000 to $55,000 USD / year
This is a hands-on, technical, and detail-oriented role that combines hardware preparation, inventory management, shipment coordination, and deployment readiness. The person in this…
Added 26 mins ago
Assistant Manager
Planet Fitness
Fredericksburg, VA
Support the General Manager with hiring, onboarding, scheduling, payroll preparation, inventory management, and KPI-driven initiatives, including tracking performance metrics and assisting…
Added 30 mins ago
J
Category Manager - Professional Services
Jobgether
Remote, United States
- $96,000 to $122,000 CAD / year
We are seeking an experienced Category Manager to lead strategic sourcing and supplier management across professional services and talent-related categories. You will oversee procurement…
Added 32 mins ago
G
Restoration Operations Manager
GPAC
Kennewick, WA
- $75,000 to $100,000 USD / year
A well-established property restoration company in Kennewick, Washington is hiring a Restoration Operations Manager to run day-to-day production across water mitigation, fire and smoke,…
Added 32 mins ago
G
Restoration Operations Manager
GPAC
Everett, WA
- $75,000 to $100,000 USD / year
A well-established property restoration company in Everett, Washington is hiring a Restoration Operations Manager to run day-to-day production across water mitigation, fire and smoke, mold,…
Added 38 mins ago
G
Electrical Project Manager/Estimator
GPAC
Lawrence, KS
- $110,000 to $150,000 USD / year
…looking for someone who can handle both estimating and project management…
Added 38 mins ago
G
Electrical Project Manager/Estimator
GPAC
Beloit, WI
- $110,000 to $150,000 USD / year
…looking for someone who can handle both estimating and project management…
Added 42 mins ago
Operation Manager
WM
Fairview, NJ
Located in Fairview, NJ, the Operations Manager is responsible for Onboarding, Developing, Coaching, Mentoring, and Performance Management of all drivers and helpers. Establish and maintain…
Added 42 mins ago
Security Assistant Account Manager East Hanover,NJ
Securitas Security Services USA, Inc.
East Hanover, NJ
Securitas plays an essential role for our clients and in society. The Assistant Account Manager position helps maintain a safe and secure environment for our clients by managing the…
Added 42 mins ago
Associate Director, Project Management
Merck
Rahway, NJ
Biopharmaceuticals, Clinical Trial Management, Data Analysis, Knowledge Management, Microsoft Project, Problem Solving, Project Management, Project Management Tools, Project Planning,…
Added 42 mins ago
Senior Program Manager of Production Programs Portfolio 1
L3Harris
Camden, NJ
L3Harris Corporation is currently seeking a high-energy Program Manager to lead the growth and execution of Production programs within the Maritime Integrated Systems and Encryption (ISE)…
Added 42 mins ago
AT
B2B Paid Media & Performance Associate
Auto Truck Group LLC
Mount Laurel, NJ
- $72,950 to $103,955 USD / year
The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and…
Added 47 mins ago
Manager, Supplier Development Engineering
SpaceX
Cape Canaveral, FL
This manager will lead Supplier Development Engineering for Starship pads and launch sites and for Falcon/Dragon flight hardware, including the non-flight hardware those programs depend on.…
Added 47 mins ago
Special Education Teacher
Colorado International Language Academy
Colorado Springs, CO
Serve as case manager for students on an assigned caseload
Added 49 mins ago
Territory Sales Manager - Great Plains
CropX
Remote, United States
CropX, a globally recognized AgTech company is looking for a highly motivated person to serve as Territory Manager over its dealer network in the key growth area of Western Midwest and PNW…
Added 49 mins ago
Territory Sales Manager - Great Plains
CropX
Remote, United States
CropX, a globally recognized AgTech company is looking for a highly motivated person to serve as Territory Manager over its dealer network in the key growth area of Western Midwest and PNW…
Added 49 mins ago
Territory Sales Manager - Great Plains
CropX
Remote, United States
CropX, a globally recognized AgTech company is looking for a highly motivated person to serve as Territory Manager over its dealer network in the key growth area of Western Midwest and PNW…
Added 49 mins ago
Territory Sales Manager - Great Plains
CropX
Remote, United States
CropX, a globally recognized AgTech company is looking for a highly motivated person to serve as Territory Manager over its dealer network in the key growth area of Western Midwest and PNW…
Added 49 mins ago
Territory Sales Manager - Great Plains
CropX
Remote, United States
CropX, a globally recognized AgTech company is looking for a highly motivated person to serve as Territory Manager over its dealer network in the key growth area of Western Midwest and PNW…

SAIC

Enterprise Operations Manager

Washington, DC, United States

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Job details

Experience: Minimum of 10 years of experience in managing End User Services and Infrastructure Operations teams and technologies.
Posting language: English
Posted: Nov 8, 2026

Original job description

SAIC is actively looking for an Enterprise Operations Manager to join our team supporting DOT. The End User Operations Manager is responsible for leading and optimizing the end user support ecosystem across the Department of Transportation's Enterprise IT Shared Services (EITSS) environment.

This role oversees daily operational performance for enterprise help desk services, desktop support, mobility device management, and end user hardware/software lifecycle activities supporting DOT headquarters and more than nearly 300 field locations nationwide.

The End User Operations Manager ensures that end users across the DOT Common Operating Environment (COE) receive reliable, secure, and high-quality IT support aligned with federal standards, agency objectives, and mission-critical needs.

Key Responsibilities:

Operational Leadership & Performance

Lead and supervise enterprise service desk and desktop support teams delivering Tier 1 and 2 assistance for all DOT users.
Collaborate with customers to evolve, mature and implement Tier 0 services.
Manage incident intake, escalation, resolution quality, service SLAs and KPIs.
Oversee support for end user hardware, software, imaging, provisioning, configuration, and lifecycle management for DOT headquarters and nearly 300 field locations.
Coordinate field support activities across more than nearly 300 DOT locations and 12,000 users, ensuring consistent delivery of hardware, software and support services.
Support operator and directory services and telephony operations related to voice, conferencing, data, and wireless technologies.
Develop, monitor and implement continuous improvement of services using operational metrics, dashboards, and performance indicators for end user services.
Drive continuous improvement initiatives, including enhancing knowledge bases and self-services, to enhance customer experience and operational efficiency.
Collaborate with Infrastructure, Cybersecurity, and Program Support teams to ensure cohesive service delivery across the enterprise.

Service Governance & Quality

Implement ITIL-based processes and standards for incident, request, and problem management.
Ensure compliance with DOT security policies, cybersecurity requirements, and configuration baselines.
Maintain documentation for processes, SOPs, knowledge articles, and workflow enhancements.

Program & Stakeholder Coordination

Serve as the primary operational liaison to DOT stakeholders regarding end user service performance.
Participate in governance forums, program reviews, and cross-functional planning sessions.
Support project rollouts, migrations, and enterprise initiatives requiring end user impact analysis or coordination.

Top Qualifications, Skills, Experience or Certifications:

Minimum of 10 years of experience in managing End User Services and Infrastructure Operations teams and technologies.
Help Desk, Exec Help, Enterprise Operations Center, Server, Storage, Cloud, Security, etc.
Effective team leadership skills required, including risk management, skill development, task prioritization, performance management, and mentoring/coaching of cross-functional team members.
Ability to work independently and manage multiple demands on time, in a hybrid environment.
Experience working in federal environments or large multi-site organizations preferred.
Experience with Enterprise Operations Centers and outage management, Root Cause Analysis.
Knowledge of ITIL frameworks and modern service management tools; specifically, ServiceNow.
Strong understanding of hardware/software lifecycle practices, asset management and mobility device administration.
Must have experience with developing and maintaining both Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
Ability to coach, teach and mentor teams and hold them accountable.
Experience in Problem & Incident Management, Ticket Queue Management & Quality.
Strong collaboration skills using a solutions and customer-service-oriented approach is required.
ITIL Foundations 4 (equivalent or greater)

Note: Candidate must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years and the ability to obtain a public trust

SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

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