Jobs in the United States

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Added 6 mins ago
Store Manager - Mall of America
UNTUCKit
Bloomington, MN
We are looking for a Retail Store Manager to lead our store in our Mall of America store. This role is built for a sales-driven leader who thrives on building client relationships,…
Added 10 mins ago
TR
Account Manager - State Farm Agent Team Member
Taryn Reiss - State Farm Agent
Johns Creek, GA
- $50,000 to $75,000 USD / year
As Account Manager - State Farm Agent Team Member for Taryn Reiss - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through…
Added 12 mins ago
Store Manager - 1374
Five Below Inc
Oceanside, CA
…driving force behind an awesome store experience - balancing operations, team development, and customer wow moments. If you’re passionate about leading with purpose and building a…
Added 20 mins ago
O
Sr Customer Success Manager - Oracle Health
Oracle
Carson City, NV
- $44.9 to $89.9 USD / hour
The Sr Customer Success Manager (Sr CSM) is a strategic, customer-facing leader responsible for driving value realization, partnership health, and long-term success across a defined…
Added 20 mins ago
B
Retail Front End Supervisor - Full-Time
Burlington
Carson City, NV
- $14.75 to $16.75 USD / hour
- Full-time
…Management in the areas of Merchandising, Customer Service, Operations, and Human Resources. This leadership position is the stepping-stone to a management role within our expanding…
Added 21 mins ago
UR
Floor Supervisor- Full Time
USA-PVH RETAIL STORES LLC
National Harbor, MD
- Full-time
…the store running smoothly under the guidance of your Store Manager. As a Floor Supervisor, you will take on a leadership role by driving daily sales goals, and supporting the creation of a…
Added 22 mins ago
Enterprise Operations Manager
SAIC
Washington, DC
SAIC is actively looking for an Enterprise Operations Manager to join our team supporting DOT. The End User Operations Manager is responsible for leading and optimizing the end user support…
Added 28 mins ago
Certified Dietary Manager- Willing to Train
Cura Health
Melrose, MN
In this role, you will help support the nutritional well-being of residents by leading dietary operations that are organized, compliant, and centered on consistent service. This position is…
Added 28 mins ago
Nursing Care Manager
Cura Health
Le Sueur, MN
The Nursing Care Manager plays an important role in supporting the day-to-day operations of the nursing department while helping ensure residents receive high-quality, individualized care.…
Added 28 mins ago
Dietary Manager- CDM Certified or Working Toward Certification - Cura of Willmar
Cura Health
Willmar, MN
Are you a strong leader who is passionate about food service, staff development, and making a difference in the lives of seniors? Cura of Willmar is looking for a Certified Dietary Manager…
Added 32 mins ago
Assistant Manager
Planet Fitness
Fredericksburg, VA
Reporting to the General Manager, the Assistant Manager will be responsible for oversight of club operations and guaranteeing positive member experience while ensuring financial stability…
Added 41 mins ago
6533 - Store Manager
Hat World Inc.
Tampa, FL
Manage and direct in-store team members to ensure optimal customer service that values customers’ time and supports overall store operations.
Added 41 mins ago
9285 - Assistant Store Manager PT
Hat World Inc.
Buford, GA
Act as Manager on duty for any employee scheduling issues, customer complaints, etc. when Store Manager is not present.
Added 41 mins ago
5867 - Store Manager
Hat World Inc.
Novi, MI
Manage and direct in-store team members to ensure optimal customer service that values customers’ time and supports overall store operations.
Added 45 mins ago
Security Operations Technical Program Manager
Waymo
Tempe, AZ
…ensure safety is being considered throughout the design and development of our vehicles. The team develops and promotes safety strategies and policies for autonomous vehicles for its work…
Added 47 mins ago
Operation Manager
WM
Fairview, NJ
The Operations Manager spends the majority of the day in the field with frontline employees, drives accountability for safety and performance metrics, and identifies opportunities for…
Added 47 mins ago
Resort Maintenance Manager
Sun Communities Operating Limited Partnership
Sussex, NJ
…until sold. (Essential) Coordinates team member selection and development and ensures team members comply with appropriate policies and procedures. Prioritizes and resolves resort service…
Added 47 mins ago
Security Assistant Account Manager East Hanover,NJ
Securitas Security Services USA, Inc.
East Hanover, NJ
Securitas plays an essential role for our clients and in society. The Assistant Account Manager position helps maintain a safe and secure environment for our clients by managing the…
Added 47 mins ago
Associate Director, Project Management
Merck
Rahway, NJ
Associate Director - Project Manager, Manufacturing Network Strategy
Added 47 mins ago
Senior Program Manager of Production Programs Portfolio 1
L3Harris
Camden, NJ
The Program Manager oversees all efforts relating to contract execution and is responsible for planning, executing, and monitoring projects from beginning to end, according to strict…
Added 48 mins ago
B
Retail Shortage Control - Part Time
Burlington
Princeton, NJ
- $15.92 USD / hour
- Part-time
You will be a valuable partner to store and field leadership by identifying and reporting theft incidents and/or suspicious subject(s) to your Manager on Duty once identified.
Added 48 mins ago
B
Retail Front End Supervisor - Full-Time
Burlington
Princeton, NJ
- $17.92 to $19.92 USD / hour
- Full-time
…Management in the areas of Merchandising, Customer Service, Operations, and Human Resources. This leadership position is the stepping-stone to a management role within our expanding…
Added 48 mins ago
B
Seasonal Retail Sales Associate - Part Time
Burlington
Princeton, NJ
- $15.92 USD / hour
- Part-time
…floor, and supporting the management team with day-to-day store operations. Retail Sales Associates may be assigned to work in any or all of the following departments: Ladies, Men, Youth,…
Added 48 mins ago
General Manager - Hilton Garden Inn - San Marcos, TX
San Marcos, TX
Concord Hospitality is seeking an experienced and driven General Manager to lead a successful team and ensure exceptional hotel operations. This role involves hiring, motivating, and…
Added 49 mins ago
Merchandising ASM
Lowe's Home Centers, LLC
Surprise, AZ
The Merchandising Assistant Store Manager collaborates with peers on the store leadership team as well as the District Manager and Area support staff to assess the needs of our customers…

SAIC

Enterprise Operations Manager

Washington, DC, United States

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Job details

Experience: Minimum of 10 years of experience in managing End User Services and Infrastructure Operations teams and technologies.
Posting language: English
Posted: Nov 8, 2026

Original job description

SAIC is actively looking for an Enterprise Operations Manager to join our team supporting DOT. The End User Operations Manager is responsible for leading and optimizing the end user support ecosystem across the Department of Transportation's Enterprise IT Shared Services (EITSS) environment.

This role oversees daily operational performance for enterprise help desk services, desktop support, mobility device management, and end user hardware/software lifecycle activities supporting DOT headquarters and more than nearly 300 field locations nationwide.

The End User Operations Manager ensures that end users across the DOT Common Operating Environment (COE) receive reliable, secure, and high-quality IT support aligned with federal standards, agency objectives, and mission-critical needs.

Key Responsibilities:

Operational Leadership & Performance

Lead and supervise enterprise service desk and desktop support teams delivering Tier 1 and 2 assistance for all DOT users.
Collaborate with customers to evolve, mature and implement Tier 0 services.
Manage incident intake, escalation, resolution quality, service SLAs and KPIs.
Oversee support for end user hardware, software, imaging, provisioning, configuration, and lifecycle management for DOT headquarters and nearly 300 field locations.
Coordinate field support activities across more than nearly 300 DOT locations and 12,000 users, ensuring consistent delivery of hardware, software and support services.
Support operator and directory services and telephony operations related to voice, conferencing, data, and wireless technologies.
Develop, monitor and implement continuous improvement of services using operational metrics, dashboards, and performance indicators for end user services.
Drive continuous improvement initiatives, including enhancing knowledge bases and self-services, to enhance customer experience and operational efficiency.
Collaborate with Infrastructure, Cybersecurity, and Program Support teams to ensure cohesive service delivery across the enterprise.

Service Governance & Quality

Implement ITIL-based processes and standards for incident, request, and problem management.
Ensure compliance with DOT security policies, cybersecurity requirements, and configuration baselines.
Maintain documentation for processes, SOPs, knowledge articles, and workflow enhancements.

Program & Stakeholder Coordination

Serve as the primary operational liaison to DOT stakeholders regarding end user service performance.
Participate in governance forums, program reviews, and cross-functional planning sessions.
Support project rollouts, migrations, and enterprise initiatives requiring end user impact analysis or coordination.

Top Qualifications, Skills, Experience or Certifications:

Minimum of 10 years of experience in managing End User Services and Infrastructure Operations teams and technologies.
Help Desk, Exec Help, Enterprise Operations Center, Server, Storage, Cloud, Security, etc.
Effective team leadership skills required, including risk management, skill development, task prioritization, performance management, and mentoring/coaching of cross-functional team members.
Ability to work independently and manage multiple demands on time, in a hybrid environment.
Experience working in federal environments or large multi-site organizations preferred.
Experience with Enterprise Operations Centers and outage management, Root Cause Analysis.
Knowledge of ITIL frameworks and modern service management tools; specifically, ServiceNow.
Strong understanding of hardware/software lifecycle practices, asset management and mobility device administration.
Must have experience with developing and maintaining both Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
Ability to coach, teach and mentor teams and hold them accountable.
Experience in Problem & Incident Management, Ticket Queue Management & Quality.
Strong collaboration skills using a solutions and customer-service-oriented approach is required.
ITIL Foundations 4 (equivalent or greater)

Note: Candidate must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years and the ability to obtain a public trust

SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

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