Jobs in the United States

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Added 5 mins ago
O
Consulting Program Manager - Healthcare
Oracle
Carson City, NV
- $97,800 to $209,500 USD / year
Added 7 mins ago
Enterprise Operations Manager
SAIC
Washington, DC
Collaborate with Infrastructure, Cybersecurity, and Program Support teams to ensure cohesive service delivery across the enterprise.
Added 17 mins ago
CI
IT Project Engineer Tier 2
CubX Inc.
Lakewood, NJ
- $55,000 to $80,000 USD / year
…ownership of deployments, migrations, network implementations, and infrastructure…
Added 31 mins ago
Security Operations Technical Program Manager
Waymo
Tempe, AZ
…programs and strategic projects to scale physical security infrastructure and protect personnel and assets during global…
Added 33 mins ago
ER
Group Head of AI
EVEREST REINSURANCE COMPANY
Warren, NJ
- $250,000 to $310,000 USD / year
…dotted-line relationships) to scope requirements, define data and infrastructure needs, and ensure timely delivery of AI capabilities that support business…
Added 33 mins ago
II
Summer Intern - Cloud/Application Security
Insmed Inc.
Bridgewater, NJ
- $20 to $35 USD / hour
Collaborate with application, infrastructure, and cybersecurity teams on security-related projects and initiatives
Added 33 mins ago
Associate Director, PV Operations, PV Center of Excellence
Moderna Services, Inc.
Princeton, NJ
Lead and implement regulatory and PV systems and other infrastructure evolution, as assigned.
Added 33 mins ago
SAP Inventory to Delivery Lead
Moderna Services, Inc.
Princeton, NJ
Added 33 mins ago
B&
Azure Cloud Engineer / Cloud Infrastructure Architect
Bucher & Christian Consulting Inc.
Jersey City, NJ
- $70.23 USD / hour
Job Title: Azure Cloud Engineer / Cloud Infrastructure Architect - Terraform & Security
Added 41 mins ago
HR Operations Manager
CrewAI
Remote, United States
…open-source community. We're a small, fast-moving team building the infrastructure that lets enterprises put AI agents to work at…
Added 1 hour ago
SO
Building & Grounds Supervisor 2026-02704
State of Wyoming
Guernsey, WY · WY
- $32.33 USD / hour
…general maintenance, preventative, predictive, and repair of all infrastructure, including all facilities, grounds, and training ranges. Works accordingly with WYARNG values, mission, and…
Added 1 hour ago
Staff Consultant- SAF-CNS
Credence
VA · Washington, VA
The ideal candidate will bring a strong background in business or IT, a deep understanding of DoD governance and infrastructure, and the ability to navigate complex policy environments.
Added 1 hour ago
Technical Writer- DAF Zero Trust
Credence
Scott Air Force Base, IL
This role requires expertise in writing IT policy, strategy, and governance, as well as experience with Air Force or DoD enterprise infrastructure, governance, policies, and procedures.
Added 1 hour ago
C
Program Manager B-52 (WBD) - (Part-Time) - 01.3.11
Credence
Tinker Air Force Base, OK
- Part-time
Added 1 hour ago
Data Analytics and AI Integrator
Credence
Washington, DC
…SAF/CTO, system owners, Authorizing Officials, portfolio managers, infrastructure teams, and other stakeholders to align with enterprise standards and avoid duplicative or conflicting…
Added 1 hour ago
Cloud Platform Engineer
Credence
McLean, VA
This is a hands-on engineering role that supports the broader cloud hosting lifecycle. The position includes AWS infrastructure, Infrastructure as Code, CI/CD, container platforms,…
Added 1 hour ago
Network and Computer Systems Administrator
Credence
Eglin Air Force Base, FL
Experience with network infrastructure (routers, switches, firewalls)
Added 1 hour ago
C
IT System Administrator, Journeyman
Credence
Hampton, VA
- $90,000 to $105,000 USD / year
Support workstations, laptops, monitors, printers, network infrastructure, servers, SIPR and JWICS VTC systems, desktop VTC systems, SAN/NAS platforms, and mobile devices across nine ACC A2…
Added 1 hour ago
Cloud Platform Engineer- Entry Level
Credence
Remote, United States
Contribute to Infrastructure as Code (Terraform, CloudFormation) under senior engineer guidance.
Added 1 hour ago
Systems Engineer B-2 (WBZ) 01.6.07
Credence
Tinker Air Force Base, OK
Added 1 hour ago
Product Support Manager AFLCMC/LG 11.13
Credence
Wright-Patterson Air Force Base, OH
Added 1 hour ago
Logistics Manager/Design Interface Support Manager AFLCMC/LG - 11.5
Credence
WPAFB, OH
…and Training Support; Manpower and Personnel; Facilities and Infrastructure; and Computer…
Added 1 hour ago
Senior Network Architect SME - Top Secret Clearance REQUIRED
Akima, LLC
Alexandria, VA
Design, maintain, and modernize network infrastructure supporting Facilities-Related Control Systems, Building Automation Systems, Industrial Control Systems, SCADA, and other…
Added 1 hour ago
Senior Manager, IT Operations
SABERT CORPORATION
Sayreville, NJ
…own Sabert’s Microsoft Azure environment, strengthen hybrid infrastructure, and develop the cloud capabilities of systems engineers and administrators supporting operations across North…
Added 1 hour ago
Engineer IV - Svcs RF
Ericsson
WA
Thorough understanding of wireless system performance and diagnostic metrics from infrastructure nodes

SAIC

Enterprise Operations Manager

Washington, DC, United States

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Job details

Experience: Minimum of 10 years of experience in managing End User Services and Infrastructure Operations teams and technologies.
Posting language: English
Posted: Nov 8, 2026

Original job description

SAIC is actively looking for an Enterprise Operations Manager to join our team supporting DOT. The End User Operations Manager is responsible for leading and optimizing the end user support ecosystem across the Department of Transportation's Enterprise IT Shared Services (EITSS) environment.

This role oversees daily operational performance for enterprise help desk services, desktop support, mobility device management, and end user hardware/software lifecycle activities supporting DOT headquarters and more than nearly 300 field locations nationwide.

The End User Operations Manager ensures that end users across the DOT Common Operating Environment (COE) receive reliable, secure, and high-quality IT support aligned with federal standards, agency objectives, and mission-critical needs.

Key Responsibilities:

Operational Leadership & Performance

Lead and supervise enterprise service desk and desktop support teams delivering Tier 1 and 2 assistance for all DOT users.
Collaborate with customers to evolve, mature and implement Tier 0 services.
Manage incident intake, escalation, resolution quality, service SLAs and KPIs.
Oversee support for end user hardware, software, imaging, provisioning, configuration, and lifecycle management for DOT headquarters and nearly 300 field locations.
Coordinate field support activities across more than nearly 300 DOT locations and 12,000 users, ensuring consistent delivery of hardware, software and support services.
Support operator and directory services and telephony operations related to voice, conferencing, data, and wireless technologies.
Develop, monitor and implement continuous improvement of services using operational metrics, dashboards, and performance indicators for end user services.
Drive continuous improvement initiatives, including enhancing knowledge bases and self-services, to enhance customer experience and operational efficiency.
Collaborate with Infrastructure, Cybersecurity, and Program Support teams to ensure cohesive service delivery across the enterprise.

Service Governance & Quality

Implement ITIL-based processes and standards for incident, request, and problem management.
Ensure compliance with DOT security policies, cybersecurity requirements, and configuration baselines.
Maintain documentation for processes, SOPs, knowledge articles, and workflow enhancements.

Program & Stakeholder Coordination

Serve as the primary operational liaison to DOT stakeholders regarding end user service performance.
Participate in governance forums, program reviews, and cross-functional planning sessions.
Support project rollouts, migrations, and enterprise initiatives requiring end user impact analysis or coordination.

Top Qualifications, Skills, Experience or Certifications:

Minimum of 10 years of experience in managing End User Services and Infrastructure Operations teams and technologies.
Help Desk, Exec Help, Enterprise Operations Center, Server, Storage, Cloud, Security, etc.
Effective team leadership skills required, including risk management, skill development, task prioritization, performance management, and mentoring/coaching of cross-functional team members.
Ability to work independently and manage multiple demands on time, in a hybrid environment.
Experience working in federal environments or large multi-site organizations preferred.
Experience with Enterprise Operations Centers and outage management, Root Cause Analysis.
Knowledge of ITIL frameworks and modern service management tools; specifically, ServiceNow.
Strong understanding of hardware/software lifecycle practices, asset management and mobility device administration.
Must have experience with developing and maintaining both Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
Ability to coach, teach and mentor teams and hold them accountable.
Experience in Problem & Incident Management, Ticket Queue Management & Quality.
Strong collaboration skills using a solutions and customer-service-oriented approach is required.
ITIL Foundations 4 (equivalent or greater)

Note: Candidate must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years and the ability to obtain a public trust

SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

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