Description
SAIC has an immediate opening for a Desktop/PC Technician to support the Special Operation Command Information Technology Enterprise Contract (SITEC) - This critical position is located at the SOCOM Headquarters at MacDill, AFB FL. The successful candidate will be responsible for providing direct Tier I–II technical support for the lifecycle of services, hardware devices, multi-vendor applications, connectivity, and end-user environments. Deliver technical support for USSOCOM personnel, including real-time troubleshooting of end-user device hardware/software, connectivity, and access issues. Apply advanced troubleshooting to diagnose and resolve complex hardware/software, network connectivity, and user experience issues. Desktop/PC Technicians work closely with other IT teams and service providers to ensure seamless operation and support of our IT infrastructure.
The Desktop/PC Technician will be responsible for but not limited to the following duties:
- Troubleshooting and proactively resolving technical issues
- Responding to requests for technical support
- Providing recommendations for technical support
- Providing technical problem solving for customer support of database
- Installing, configuring, and maintaining desktop and laptop PCs, mobile devices and peripherals, such as printers
- Installing and configuring application and operating system software and upgrades
- Troubleshooting and repairing hardware and network connectivity issues
- Removing old equipment and performing data migration to new machines
- Maintaining an inventory of installed software, managing software licensing, and creating policies and procedures for upgrades
- Working with hardware and software vendors to verify timely product delivery and ensuring that new equipment is installed and ready to operate on schedule
- Analyzing and making recommendations for hardware and software standardization
Qualifications
Required Education:
- AS/AA degree and three (3) years’ experience (prefer four (4) years' experience) ; HS diploma and five (5) years' experience (prefer six (6) years' experience)
Required Clearance:
- Must possess an active TS/SCI security clearance with the ability to maintain; US Citizenship required.
Required Skills:
- At least 1 year of previous experience working as a PC Tech or Help Desk
- Have a demonstrated ability to communicate exceptionally well both orally and in writing, as well as have a positive customer service attitude
Required Certifications:
- DoW 8140 compliant under the Work Role Code 411 - Technical Support Specialist - Intermediate level or higher
Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
REQNUMBER: 2617260
SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability