Jobs in the United States

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Added 1 min ago
HLS Software Systems Engineer II
Blue Origin LLC
Seattle, WA
HLS Software Systems Engineer II - Lunar Permanence
Added 6 mins ago
JH
Robotics and Autonomous Systems Engineer
Johns Hopkins Applied Physics Laboratory
Laurel, MD
- $100,000 USD / year
Excited by the opportunity to combine hardware, embedded software, sensing, and autonomy to create innovative capabilities for uncrewed systems?
Added 11 mins ago
QA Automation Engineer - Quantitative Sports
Hard Rock Digital
Remote, United States
Work with engineering leadership to drive the software quality assurance lifecycle
Added 11 mins ago
Trust Accounting Specialist
Guesty
Remote, United States
Technical Aptitude: Comfort navigating complex software platforms and mapping real-world accounting processes to SaaS platform workflows without needing a software engineering background.
Added 12 mins ago
Field Engineer
IS International Services
Alpharetta, GA
· Install and validate software patches, service packs, and security updates.
Added 12 mins ago
Office Administrator
IS International Services
Lawrenceville, GA
We offer both engineering and project consulting services. Our engineers specify control system hardware, software design, along with I&C and electrical design on in-house projects. We…
Added 12 mins ago
Senior Accountant
IS International Services
Lawrenceville, GA
We offer both engineering and project consulting services. Our engineers specify control system hardware, software design, along with I&C and electrical design on in-house projects. We…
Added 15 mins ago
TT
Senior Full Stack Engineer
True Talent Solutions Partners
Boston, MA
- $185,000 to $210,000 USD / year
…and product-minded engineer, you will shape the product and engineering practices while building secure, user-facing…
Added 19 mins ago
PS
Tooling Evolution Lead Engineer
Pfizer Shared Services (EFSS)
MA · CT · NY
- $162,900 to $271,500 USD / year
8+ years of professional experience in software engineering, platform/developer-tooling product management, or a closely related technical field, including direct ownership of a tooling,…
Added 21 mins ago
Estimator - Structural & Misc Steel Fabrication
GPAC
Oakley, CA
Review plans and specs, and identify scope gaps, exclusions, and value-engineering opportunities
Added 24 mins ago
Product Manager
SBC Performance
United States
FixiHouse builds lead products and software for the home improvement industry. We generate qualified homeowner leads and deliver each one to a single contractor in under a minute of it…
Added 24 mins ago
UX Designer, YouTube Ads Living Room
YouTube
San Bruno, CA · Mountain View, CA · New York, NY
…will join our multi-disciplinary UX team, collaborating with Engineering and Product Management, leveraging user insights to create industry-leading…
Added 24 mins ago
Technical Lead, Google Cloud Storage
Google
Seattle, WA
5 years of experience testing, and launching software products.
Added 24 mins ago
Software Engineer, Processor Design Infrastructure, Quantum AI
Google
Goleta, CA
Serve as the primary software engineering partner for quantum chip designers, diagnosing workflow bottlenecks and shipping reliable tooling improvements.
Added 25 mins ago
Lead Instructional Designer
Schweitzer Engineering Laboratories, Inc.
Pullman, WA
…education initiatives related to the electronic devices and software we…
Added 31 mins ago
Outside Sales Representative
Talnt
Pompano Beach · Pompano Beach, FL
Alternatively, hands-on experience in electrical systems, industrial maintenance, electrical installation, engineering, automation, or a related technical field with an interest in pursuing…
Added 33 mins ago
Technical Training Specialist
ProSidian Consulting, LLC
Richland, WA
…Management | Compliance | Business Process | IT Effectiveness | Engineering | Environmental | Sustainability | Human Capital. We help forward-thinking clients solve problems and improve…
Added 33 mins ago
Senior Construction Cost Estimator
ProSidian Consulting, LLC
Brookhaven, NY
…Management | Compliance | Business Process | IT Effectiveness | Engineering | Environmental | Sustainability | Human Capital. We help forward-thinking clients solve problems and improve…
Added 34 mins ago
Full Stack Developer
INTX Insurance Software
Austin, TX
Bachelor's degree in Computer Science, Software Engineering, Informatics, or a related field.
Added 34 mins ago
Client Implementation Lead
INTX Insurance Software
Austin, TX
…leadership and serve as the bridge between clients and our engineering…
Added 34 mins ago
Reinsurance Solution Consultant
INTX Insurance Software
Remote, United States
…design through go-live, you are the person who understands software implementation processes, how reinsurance programs actually work, how AI can be used to optimize processes and translates…
Added 35 mins ago
FS
Loan Assistant/Specialist (Agricultural)
Farm Service Agency
Waite Park, MN
- $44,410 to $87,482 USD / year
Undergraduate and Graduate Education: Major study - finance, business administration, economics, accounting, insurance, engineering, mathematics, banking and credit, law, real estate…
Added 35 mins ago
Wireless Technical Support Engineer
Intracom Telecom
Remote, United States
…in wireless access and transmission, we offer a competitive software portfolio alongside a comprehensive range of professional services across various market…
Added 35 mins ago
Wireless Products & Solutions Presales Engineer
Intracom Telecom
Remote, United States
…in wireless access and transmission, we offer a competitive software portfolio alongside a comprehensive range of professional services across various market…
Added 35 mins ago
Software Engineer AFRL
Whitespace
Remote, United States
Must have a minimum of 5 years of experience in a software engineering role

SAIC

Deskside Support Lead

Oklahoma City, OK, United States

Target salary range: $40,001 - $80,000.

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Job details

Pay: Target salary range: $40,001 - $80,000.
Education: High school diploma
Experience: High School Diploma and 7+ years of experience in a supervisory role within an IT support or help desk environment required.
Posting language: English
Posted: Oct 15, 2026

Original job description

Description

SAIC is seeking a Deskside Support Lead to join our team. The primary responsibilities of this role are to provide Tier 2 and Tier 3 deskside end user support including imaging, deployment, and asset management.

You will ensure adherence to service-level agreements (SLAs) and act as a key point of escalation for advanced IT troubleshooting issues. This includes supporting computer hardware, software, network connectivity, system/application access, and telecommunications systems.

Roles and Responsibilities:

Acts as a senior technical lead, specializing in the management of mass imaging pipelines, high-volume onboarding preparations, equipment moves, and advanced troubleshooting of end-user laptops and desktops in a diverse MS Windows environment.
Lead and coordinate a team of 4 IMAC technicians.
Provides Tier 2 desk-side end-user support heavily focused on mass imaging, deployment, asset management, and Windows 11 troubleshooting, with strong user interaction skills.
Needs to be able to work independently while leading team efforts and managing deployment pipelines.
Performs and oversees IMAC procedures and lifecycle refresh activities across the enterprise.
Manage high-volume mass imaging processes and device preparation for onboardings/refreshes.
Collaborate with Tier 3 teams to troubleshoot complex, environmental issues affecting enterprise laptops and desktops.

Qualifications

Required Qualifications:

High School Diploma and 7+ years of experience in a supervisory role within an IT support or help desk environment required.
Ability to obtain and maintain a public trust requiring U.S. Citizenship or Green Card.
Experience supporting Active Directory, MS Office Suite, Google Workspace for Enterprise, Bomgar, VPN, SCCM, VTC, and Zoom is needed.
Proficiency in advanced troubleshooting and diagnostics for hardware, software, and network-related issues.
Strong leadership and coaching skills, with the ability to inspire team members to achieve high performance.
Experience with database tools, ticketing systems, and IT service management (ITSM) tools for tracking and resolving technical issues.
Excellent verbal and written communication skills to convey technical concepts to non-technical users.
HDI Technical Support Professional certification required within six (6) months of employment.

Preferred Qualifications:

Experience troubleshooting Microsoft Windows with the latest Windows OS.
Installation, configuration, and mass deployment of new machines in a Windows environment.
Smart cards/PIV cards (general knowledge).
Experience with Office 365, Google Workspace for Enterprise, VPN, Active Directory, Thin Client, SCCM.
Experience with conference room/VTC setups.
Basic familiarity with MAC OS.

Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

REQNUMBER: 2617927

SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability

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More about this job

Skills

Troubleshooting
Microsoft Windows
Work independently
Troubleshoot
Technical support
Microsoft Active Directory
Microsoft Office
Google Workspace
VPN
Zoom
Leadership
Coaching
IT service management
Communication skills
Microsoft 365

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