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Director, Product Security
SolarWinds
Charlotte, NC
SolarWinds is looking for a Director of Product Security to build and lead a new, AI-first product security team for our SaaS portfolio: SolarWinds Observability, SolarWinds Service Desk,…
Added just now
Software Engineer II
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We are looking for a Full Stack Software Engineer II to drive enhancements in our application security posture. You will help advance security hardening initiatives by strengthening access…
Added 3 mins ago
Cloud System Administrator 1 (Cleared)
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Hadoop/Cloud System Administrator Certification or comparable Cloud System/Service Certification is required and DOD 8570 compliant
Added 4 mins ago
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IT Specialist (SI Engineer) (Term Appointment)
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- $143,913 to $187,093 USD / year
Experience must have demonstrated each of the four competencies listed below · For the GS-14: You must have one year of specialized experience equivalent to the GS-13 level in federal service
Added 4 mins ago
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TECHNICAL PROJECT MANAGER
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Indian Head, MD
- $143,913 to $197,200 USD / year
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Added 4 mins ago
RADAR Integration and Test Engineer
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Added 4 mins ago
Implementations Network Engineer II
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Technical Product Owner / Systems Engineer
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We are looking for an experienced Computer Systems Engineer - Pega Resource to join the National Airspace System (NAS) Integration Support Contract (NISC IV) to support the Federal Aviation…
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Senior Structural Engineer
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Leidos is seeking a Senior Structural Engineer to serve as a recognized technical authority supporting critical national security missions. This unique opportunity combines advanced…
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Senior Network Services Architect
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Architect and continuously optimize connectivity, routing, and security between FDA's on-premise data centers (White Oak, Ashburn, NCTR) and FDA's AWS, Azure, and Google Cloud Platform…
Added 5 mins ago
Chief Engineer - SW Architect
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…leadership, sound decision-making, and strong analytical skills. The Software Architect serves as a key technical leader who understands customer needs, system and software requirements,…
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Safety Engineer
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We are seeking an enthusiastic Safety Engineer to join our Reliability Sciences team. Our Team responsibilities span Reliability, Maintainability, Testability, and Safety (RMS) domains to…
Added 6 mins ago
Senior Solutions Architect, RangeOS
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Starliner & Human Spaceflight Software Engineer Leader 5
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Emulation Integration Software Engineer 4
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At ULA, as the Emulation Integration Software Engineer 4 for the Artemis Emulator Integration team, you will work with the Responsible Systems Engineer and the Product Owners of the…
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Azure Application Developer
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Senior Cloud Developer
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…Infrastructure as Code (IaC) practices, DevOps automation, and security enhancements to modernize operations and achieve compliance standards. The ideal candidate will collaborate across…
Added 8 mins ago
Senior Cloud Engineer
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Added 8 mins ago
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Lead Site Reliability Engineer - Remote
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area, you will be required to work in the office a minimum of four days per week
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Associate AI/ML Engineer
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As an Associate AI/ML Engineer, you will join an innovative engineering team dedicated to building the next generation of conversational AI, generative AI, and machine learning products and…
Added 9 mins ago
Senior Software Engineer (onsite Bothell, WA)
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The Senior Software Engineer develops and supports software for Fujifilm Sonosite Flagship ultrasound products. This hands-on senior individual contributor is responsible for the design,…
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Metrology Engineer
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We are looking for a Metrology Engineer to stand up and own the measurement systems that ensure the quality of the products we design and build at Atlanta, GA. This is a greenfield role:…

SAIC

Deskside Support Engineer

Remote, United States

Apply on eihu.fa.us8.oraclecloud.com About employer

Applications open in a new tab.

Job details

Experience: 4+ years of experience in IT Asset Management (ITAM), hardware lifecycle coordination, IT Procurement, or desktop/technical support operations.
Posting language: English
Posted: Nov 13, 2026

Original job description

SAIC is looking for an IT Systems Refresh Coordinator Lead to manage the end-to-end lifecycle, warranty tracking and hardware refresh processes for the Department of Transportation. This position is hybrid in Washington, DC at the Department of Transportation Headquarters’ building with the option to work remote. In this role, you will serve as the central point of contact between internal IT Teams, customers and external hardware vendors to ensure devices remain covered, compliant and replaced proactively before warranty expiration. The work is performed in a Microsoft Windows environment.

The successful candidate will possess exceptional communication skills and possess the ability to meet aggressive timelines in a very fast-paced environment. Must have strong customer service skills and be able to multitask between hardware and software solutions. We are looking for exceptional organization skills, scheduling, and the ability to coordinate with different teams for a solution. Strong skills with imaging machines and troubleshooting during the image process are a plus.

Shift: This position is Flexwork. Support hours are 7am-7pm. This shift could be 10am-7pm or 7am-4pm

Travel to customer sites in the D.C. area is required.

Required Qualifications:

4+ years of experience in IT Asset Management (ITAM), hardware lifecycle coordination, IT Procurement, or desktop/technical support operations.
Must possess a degree.
High School Diploma may be substituted with 6 additional years of related experience.
Experience supporting Active Directory, MS Office Suite, Bomgar, VPN, SCCM, VTC, Zoom needed.
Hands-on experience managing hardware inventories in ITSM/CMDB platforms (such as ServiceNow).
Need to be able to work independently and as part of a team.
Strong working knowledge of Microsoft Excel and/or Google Sheets to audit serial numbers, track expirations and forecast refresh cycles.
May be assigned to assist in leading small projects and team efforts.
Exceptional attention to detail and strong written/verbal communication skills to coordinate hardware swaps with end-users, warehouse staff, and IT Leadership across multiple locations.
Familiarity with Remedy and Service Now a plus.
Escalates complex problems to upper-level deskside engineers.
Must be reliable and have independent transportation.
ITILv4 Certification (ITILv3 considered with experience).
Certifications desirable but not required include A+, Net+, Security+.

Note: Candidate must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years and the ability to obtain a public trust.

SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

Apply on eihu.fa.us8.oraclecloud.com About employer

More about this job

Skills

Microsoft Windows
Communication skills
Customer service
Multitask
Scheduling
Troubleshooting
Procurement
Technical support
Microsoft Active Directory
Microsoft Office
VPN
Zoom
IT service management
ServiceNow
Work independently
Microsoft Excel
Google Sheets
Attention to detail
Leadership
A+
Security+

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Work requirements

Jobs in the United States