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Software Engineer, Profile & Community, Web
Airbnb
Remote, United States
As a Web Engineer on the Profile & Community team within Airbnb’s Passport & Commerce organization, you’ll help build the social layer of Airbnb: a trusted social graph of real-world…
Added just now
Software Engineer, Profile & Community, Android
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Remote, United States
As an Android Engineer on the Profile & Community team within Airbnb’s Passport & Commerce organization, you’ll help build the social layer of Airbnb: a trusted social graph of real-world…
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Sales Engineer
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Advanced Systems Group is seeking a driven and tech-savvy Low Voltage Technology Sales professional to join our growing team. In this dynamic Sales/Engineer role, you will design and sell…
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Principal Software Engineer V
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Software Engineer (IBM Cognos)
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This job is an integral member of an agile software engineer team responsible for building complex scalable software applications across all digital channels to serve our customers. The…
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Operations Security Engineer
ASM Research, An Accenture Federal Services Company
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Role Description: The Security Engineer will support security initiatives focused on strengthening network and infrastructure security across the organization. This role will help develop…
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Field Service Engineer - Houston, TX
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Manager Knowledge Based Engineering - Supply Chain
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…cases, artificial intelligence (AI) agents for exceptions, and engineer approval to deliver measurable improvements in cycle time, rework, and…
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Forward Deployed AI/ML Engineer IV
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Added 2 mins ago
AI Engineer – Physical AI for Surgical Robotics (Cambridge, MA)
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For our office-based teams, this means working in-person at least 3 days per week · For this position, you must reside in or within commuting distance to Cambridge, MA
Added 3 mins ago
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Space Protection Mission Engineer
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SAIC is seeking a Space Protection Mission Engineer to join the Air Force, Space, and Intelligence Business Group providing systems engineering and technical advisory services to a…
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Distribution Engineer III | Remote
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Distribution Engineer III | Remote
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Manufacturing Engineer
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Superintendent, Operations Assurance
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Senior Infrastructure Engineer
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Added 6 mins ago
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Dedicated Unified Communications Engineer
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Senior Full Stack Developer
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Design, develop, and deploy modular micro-services and cloud-based systems

SAIC

Deskside Support Engineer

Remote, United States

Apply on eihu.fa.us8.oraclecloud.com About employer

Applications open in a new tab.

Job details

Experience: 4+ years of experience in IT Asset Management (ITAM), hardware lifecycle coordination, IT Procurement, or desktop/technical support operations.
Posting language: English
Posted: Nov 13, 2026

Original job description

SAIC is looking for an IT Systems Refresh Coordinator Lead to manage the end-to-end lifecycle, warranty tracking and hardware refresh processes for the Department of Transportation. This position is hybrid in Washington, DC at the Department of Transportation Headquarters’ building with the option to work remote. In this role, you will serve as the central point of contact between internal IT Teams, customers and external hardware vendors to ensure devices remain covered, compliant and replaced proactively before warranty expiration. The work is performed in a Microsoft Windows environment.

The successful candidate will possess exceptional communication skills and possess the ability to meet aggressive timelines in a very fast-paced environment. Must have strong customer service skills and be able to multitask between hardware and software solutions. We are looking for exceptional organization skills, scheduling, and the ability to coordinate with different teams for a solution. Strong skills with imaging machines and troubleshooting during the image process are a plus.

Shift: This position is Flexwork. Support hours are 7am-7pm. This shift could be 10am-7pm or 7am-4pm

Travel to customer sites in the D.C. area is required.

Required Qualifications:

4+ years of experience in IT Asset Management (ITAM), hardware lifecycle coordination, IT Procurement, or desktop/technical support operations.
Must possess a degree.
High School Diploma may be substituted with 6 additional years of related experience.
Experience supporting Active Directory, MS Office Suite, Bomgar, VPN, SCCM, VTC, Zoom needed.
Hands-on experience managing hardware inventories in ITSM/CMDB platforms (such as ServiceNow).
Need to be able to work independently and as part of a team.
Strong working knowledge of Microsoft Excel and/or Google Sheets to audit serial numbers, track expirations and forecast refresh cycles.
May be assigned to assist in leading small projects and team efforts.
Exceptional attention to detail and strong written/verbal communication skills to coordinate hardware swaps with end-users, warehouse staff, and IT Leadership across multiple locations.
Familiarity with Remedy and Service Now a plus.
Escalates complex problems to upper-level deskside engineers.
Must be reliable and have independent transportation.
ITILv4 Certification (ITILv3 considered with experience).
Certifications desirable but not required include A+, Net+, Security+.

Note: Candidate must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years and the ability to obtain a public trust.

SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

Apply on eihu.fa.us8.oraclecloud.com About employer

More about this job

Skills

Microsoft Windows
Communication skills
Customer service
Multitask
Scheduling
Troubleshooting
Procurement
Technical support
Microsoft Active Directory
Microsoft Office
VPN
Zoom
IT service management
ServiceNow
Work independently
Microsoft Excel
Google Sheets
Attention to detail
Leadership
A+
Security+

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Jobs in the United States