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Product Engineer
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Software Development Engineer II, Leo Antenna Team
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Senior Software Developers in Test (Java, Selenium)
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Azure DevOps Engineer
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SAIC

Deskside Support Engineer

Oklahoma City, OK, United States

Target salary range: $40,001 - $80,000.

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Job details

Pay: Target salary range: $40,001 - $80,000.
Education: High school diploma
Experience: High School Diploma and 7+ years of experience in a supervisory role within an IT support or help desk environment required.
Posting language: English
Posted: Oct 15, 2026

Original job description

Description

SAIC is seeking a Deskside Support Engineer to join our team. The primary responsibilities of this role are to provide Tier 2 and Tier 3 deskside end user support including imaging, deployment, and asset management.

You will ensure adherence to service-level agreements (SLAs) and act as a key point of escalation for advanced IT troubleshooting issues. This includes supporting computer hardware, software, network connectivity, system/application access, and telecommunications systems.

Roles and Responsibilities:

Acts as a Tier 2 and 3 Engineer, specializing in the management of mass imaging pipelines, high-volume onboarding preparations, equipment moves, and advanced troubleshooting of end-user laptops and desktops in a diverse MS Windows environment.
Provides desk-side end-user support heavily focused on mass imaging, deployment, asset management, and Windows 11 troubleshooting, with strong user interaction skills.
Needs to be able to work independently while leading team efforts and managing deployment pipelines.
Performs and oversees IMAC procedures and lifecycle refresh activities across the enterprise.
Manage high-volume mass imaging processes and device preparation for onboardings/refreshes.
Collaborate with Tier 3 teams to troubleshoot complex, environmental issues affecting enterprise laptops and desktops.

Qualifications

Required Qualifications:

High School Diploma and 7+ years of experience in a supervisory role within an IT support or help desk environment required.
Ability to obtain and maintain a public trust requiring U.S. Citizenship or Green Card.
Experience supporting Active Directory, MS Office Suite, Google Workspace for Enterprise, Bomgar, VPN, SCCM, VTC, and Zoom is needed.
Proficiency in advanced troubleshooting and diagnostics for hardware, software, and network-related issues.
Strong leadership and coaching skills, with the ability to inspire team members to achieve high performance.
Experience with database tools, ticketing systems, and IT service management (ITSM) tools for tracking and resolving technical issues.
Excellent verbal and written communication skills to convey technical concepts to non-technical users.
HDI Technical Support Professional certification required within six (6) months of employment.

Preferred Qualifications:

Experience troubleshooting Microsoft Windows with the latest Windows OS.
Installation, configuration, and mass deployment of new machines in a Windows environment.
Smart cards/PIV cards (general knowledge).
Experience with Office 365, Google Workspace for Enterprise, VPN, Active Directory, Thin Client, SCCM.
Experience with conference room/VTC setups.
Basic familiarity with MAC OS.
Candidate must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years and the ability to obtain a public trust

Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

REQNUMBER: 2617926

SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability

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Skills

Troubleshooting
Microsoft Windows
Work independently
Troubleshoot
Technical support
Microsoft Active Directory
Microsoft Office
Google Workspace
VPN
Zoom
Leadership
Coaching
IT service management
Communication skills
Microsoft 365

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