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Applications Engineer New College Grad- Bachelor's/Master's (Santa Clara/Austin)
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Santa Clara, CA · Austin, TX
…the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the…
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Product Quality & Reliability Engineer IV - (E4)
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Application Engineer IV (E4)
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Santa Clara, CA
…the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the…
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GPS Engineer
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Santa Clara, CA
…the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the…
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Senior Engineer, Mechanical - Fixed Equipment & Piping Integrity
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United States
Senior Engineer, Mechanical - Fixed Equipment & Piping IntegrityLocated:
Added 7 mins ago
Sr. Radio Frequency (RF) Engineer
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The Sr. Radio Frequency (RF) Engineer in the Spectrum Systems Directorate, Special Programs Division, will support the program office acquiring a critical space system for the…
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Deputy Lead Engineer - Satellite Ground Systems
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Quality Engineer
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Engineer II, Product Development Design, Air Manufacturing Innovation
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…technology has become more synonymous with Nike than Air. Our teams engineer, make, and perfect Nike's most advanced footwear components. Masters of teamwork, we challenge assumptions to…
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Installation Technician III
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Advanced knowledge and application of industry installation safety codes and standards.
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Staff Electronic Design Engineer
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- $186,000 to $232,000 USD / year
Added 12 mins ago
Senior Electrical Engineer (Power & Mixed-Signal)
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…mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and business model of the 21st century’s most innovative…
Added 13 mins ago
HR Systems Forward Deployed Engineer
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A job at TSMC Arizona offers an opportunity to work at the most advanced semiconductor fab in the United States. TSMC Arizona’s first fab operates its leading-edge semiconductor process…
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Co-op - Full-Stack Life Sciences Engineer
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DevSecOp Engineer
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Shape the future of defense with MANTECH! Join a team dedicated to safeguarding our nation through advanced tech and innovative solutions. Since 1968, we’ve been a trusted partner to the…
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Site Reliability Engineer III
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Alpharetta, GA · Boca Raton, FL
The Site Reliability Engineer III is responsible for improving the reliability, scalability, security and operational maturity of cloud-hosted platforms and services. The role combines…
Added 23 mins ago
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Field Service Engineer
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Camas, WA
- $28 to $33 USD / hour
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Added 23 mins ago
Mechanical Design Engineer
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Senior Software Engineer
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Electrical Engineer
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Active Professional Engineer (PE) license in electrical engineering.
Added 23 mins ago
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Systems Engineer
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Ethylene Process Control Engineer/Specialist
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We are looking for an experienced and self-motivated individual to fill the position of Ethylene Process Control Engineer/Specialist with our Ingleside Plant located in Gregory, Texas.

SAIC

Deskside Support Engineer

Oklahoma City, OK, United States

Target salary range: $40,001 - $80,000.

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Job details

Pay: Target salary range: $40,001 - $80,000.
Education: High school diploma
Experience: High School Diploma and 7+ years of experience in a supervisory role within an IT support or help desk environment required.
Posting language: English
Posted: Oct 15, 2026

Original job description

Description

SAIC is seeking a Deskside Support Engineer to join our team. The primary responsibilities of this role are to provide Tier 2 and Tier 3 deskside end user support including imaging, deployment, and asset management.

You will ensure adherence to service-level agreements (SLAs) and act as a key point of escalation for advanced IT troubleshooting issues. This includes supporting computer hardware, software, network connectivity, system/application access, and telecommunications systems.

Roles and Responsibilities:

Acts as a Tier 2 and 3 Engineer, specializing in the management of mass imaging pipelines, high-volume onboarding preparations, equipment moves, and advanced troubleshooting of end-user laptops and desktops in a diverse MS Windows environment.
Provides desk-side end-user support heavily focused on mass imaging, deployment, asset management, and Windows 11 troubleshooting, with strong user interaction skills.
Needs to be able to work independently while leading team efforts and managing deployment pipelines.
Performs and oversees IMAC procedures and lifecycle refresh activities across the enterprise.
Manage high-volume mass imaging processes and device preparation for onboardings/refreshes.
Collaborate with Tier 3 teams to troubleshoot complex, environmental issues affecting enterprise laptops and desktops.

Qualifications

Required Qualifications:

High School Diploma and 7+ years of experience in a supervisory role within an IT support or help desk environment required.
Ability to obtain and maintain a public trust requiring U.S. Citizenship or Green Card.
Experience supporting Active Directory, MS Office Suite, Google Workspace for Enterprise, Bomgar, VPN, SCCM, VTC, and Zoom is needed.
Proficiency in advanced troubleshooting and diagnostics for hardware, software, and network-related issues.
Strong leadership and coaching skills, with the ability to inspire team members to achieve high performance.
Experience with database tools, ticketing systems, and IT service management (ITSM) tools for tracking and resolving technical issues.
Excellent verbal and written communication skills to convey technical concepts to non-technical users.
HDI Technical Support Professional certification required within six (6) months of employment.

Preferred Qualifications:

Experience troubleshooting Microsoft Windows with the latest Windows OS.
Installation, configuration, and mass deployment of new machines in a Windows environment.
Smart cards/PIV cards (general knowledge).
Experience with Office 365, Google Workspace for Enterprise, VPN, Active Directory, Thin Client, SCCM.
Experience with conference room/VTC setups.
Basic familiarity with MAC OS.
Candidate must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years and the ability to obtain a public trust

Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

REQNUMBER: 2617926

SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability

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Skills

Troubleshooting
Microsoft Windows
Work independently
Troubleshoot
Technical support
Microsoft Active Directory
Microsoft Office
Google Workspace
VPN
Zoom
Leadership
Coaching
IT service management
Communication skills
Microsoft 365

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